PROFILE

Seeking a position with a progressive, growing company that will allow me to utilize my personal skills and over 20 years of experience in Sales, Customer Service and Training to achieve their company goals.

EMPLOYMENT HISTORY

Automotive Service Advisor Premier GMC

March 2019 - Present. Rittman, Ohio

Automotive Service Advisor Car Credit, Inc. August 2015- March 2019 Akron, Ohio

Scheduled appointments for customer's vehicle repairs and maintenance.

Completed repair orders for vehicle warranty repairs and customer repairs.

Dispatched repair orders to the appropriate technician for completion.

Acted as the liaison between the customer and the repair technician.

Completed estimates for vehicle repairs and obtained authorization for service sales.

Completed cashier transactions for all vehicles serviced.

Customer Care Professional Bright House Networks October 2014- July 2015 Bradenton, Florida

Conducted level one technical support/troubleshooting of cable television, internet and telephone services.

Assisted customers with billing questions and assisted with payments.

Designed new customer accounts and completed installation orders for services.

Service Coordinator Associa OnCall June 2014-September 2014 St. Petersburg, Florida

Scheduled appointments and dispatched repair technician(s) to over 200 company managed properties.

Completed billing for repair services rendered.

Maintained all department records and files.

Automotive Service Manager Ron Marhofer Auto Family

June 2008-February 2010 Akron, Ohio

Responsible for all facets for the department's customer satisfaction.

Responsible for department personnel and personnel training.

Responsible for department facilities and equipment.

Responsible for the overall department budget and P&L.

Automotive Service Advisor Park Auto Group & Ron Marhofer Auto Family

December 2006-May 2014 Akron, Ohio

Scheduled appointments for customer's vehicle repairs and maintenance.

Completed repair orders for vehicle warranty repairs and customer repairs.

Dispatched repair orders to the appropriate technician for completion.

Acted as the liaison between the customer and the repair technician.

Completed estimates for vehicle repairs and obtained authorization for service sales.

Completed cashier transactions for all vehicles serviced.

Fitness Center Assistant Manager Riverparke Fitness

October 2005-December 2006 Akron, Ohio

Responsible for managerial duties on nights and weekends.

Completed the initial membership sales of the upstart business.

Scheduled the aerobic exercise classes and their instructors.

Responsible for membership sales and membership retention.

Responsible for the upkeep of the facilities and equipment.

Secondary Education Director of Admissions National Institute of Technology

March 2004-January 2005 Cuyahoga Falls, Ohio

Served as a Senior Staff Advisor to the School Director.

Responsible for all facets of recruiting and student enrollment.

Managed a staff of 11 admissions representatives.

United States Army Recruiting Command (Retired 2004)

March 1991-June 2004 Fort Knox, Kentucky

Corporate Plans and Doctrine Writer/Manager:

Developed and wrote corporate operational doctrine.

Planned and managed corporate events.

Corporate Training Developer:

Designed, developed, and coordinated all concepts, philosophies, methodologies, and tools necessary to support corporate production, management, and training goals.

Actively conducts and manages training in support of corporate headquarters.

Career Counselor:

Ensures completeness and accuracy of employment applications.

Interprets test and physical results.

Verifies applicant eligibility and matches qualifications with Army needs.

Counseled applicants on employment options and benefits.

Completed employment contracts.

Processed applicants for Government Security Clearances as required.

Recruiting Station Commander:

Responsible for meeting recruiting goals assigned to the Army Recruiting Station.

Evaluates performance, trains, counsels and motivates assigned personnel.

Establishes and maintains liaison with local educators and community leaders.

Enforced honesty and integrity in all recruiting operations.

EDUCATION AND PROFESSIONAL TRAINING

Civilian:

Achieve Global® Training: Completed: December 2014.

Central Texas College: Graduated 12 December 2003; Associates Degree in General Studies.

Wayne High School: Graduated May 1982.

Military:

System Approach to Training Workshop (Training Development); Graduated

2002.

US Army Instructor Course; Graduated 2001.

Guidance Counselor Operations Course (Career Counseling); Graduated 1999.

Sales and Recruiting Operations Course (Sales Leadership); Graduated 1994.

Advance Noncommissioned Officer Academy (Leadership); Graduated 1993.

Recruiting and Retention School (Sales); Graduated 1991 as Valedictorian.

Basic Noncommissioned Officer Academy (Leadership); Graduated 1988.

Primary Leadership Development Course (Leadership); Graduated 1987 with

honors.

Basic Training; Graduated 1984 with honors.

OTHER NOTEABLE ACCOMPLISHMENTS

Held a United States Government ‘Secret’ Security Clearance.

Published sales training articles 3 times in the “Recruiter Journal Magazine”.

Served as the Treasurer for the Fort Knox Football Boosters Club in 2003-2004.

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