SAFRAJ NAWAZ AHMED
An ambitious, energetic, hard-working & self-motivated
individual with 5+ years of experience in Business Development and Account Management working to
improve the organization’s market position & achieve financial growth by managing and farming existing
accounts. The goal is to drive sustainable financial growth & establishing strong relationships with clients. KEY COMPETENCIES
Account Management, Business Development,
Team Management, Customer Relationship
Management, and Proficient in Microsoft Tools
like Excel, Word, and PPT.
MBA from Pune University, 2012
B.Sc-Physics from Delhi University, 2010
12th from K.V Nazira, 2006
10th from St.Andrew’s School, 2004
English/ Hindi/ Assamese/ Bengali/ Arabic
Mobile: - +91-910*******
Location: - Munirka, New Delhi
Email: - firstname.lastname@example.org
Sr. Executive- Key Account Management
3) Safexpress Pvt Ltd 2) Delhivery Pvt Ltd
June’ 2019 - Till date Sept’ 2017 - June’ 2019
1) Ajmal Perfumes
Dec’ 2013 - Dec’ 2016
Safexpress Pvt Ltd & Delhivery Pvt Ltd
Managing end to end client relations.
Monitoring First mile, Mid mile, Last mile
and 3PL(Warehousing) operations of accounts.
Service level enhancement, ensuring accurate & prompt resolution.
Emphasizing to enhance customer enlightenment.
Business development in terms of volume and revenue. Meeting with clients to enhance business.
NDR management, performance report evaluation.
Sharing MIS reports with allocated clients.
Develop and maintain vendor list on Sales-force.
Analyzing key lanes’ performance of first & last mile. Building long term professional relationships with clients. Ajmal Perfumes
Planning and monitoring monthly, quarterly, and annual retail sales.
Monitoring sales of the store by product category. Assisting the Buying/Merchandising team.
Tracking and analyzing stock in store.
Taking care of customer queries.
Recruiting and training new staff.