Ngozi Jones

Dedicated public health professional with nursing background who aims at providing quality patient care, while constantly searching for ways to improve and positively impact the lives of many.

EDUCATION

Bachelor of Science in Nursing ‘16 Northeastern University

Master of Science in Public Health ‘13 Tulane University Medicine

Bachelor of Science in Crime, Law ‘09 Pennsylvania State University

EXPERIENCE

Upham’s Corner Health Center Dorchester, MA

The Riverside Behavioral Health Community Partnership- a state wide partnership of six community health centers, that collaborates with ACOs (Accountable Care Organizations), MCOs (Managed Care Organizations), and other providers to ensure better coordinated care for enrollees with severe mental illnesses as well as substance use disorders.

Nurse Care Manager Jun 2018- Present

Clinically responsible for a patient caseload of 164 members and ensuring the accomplishment of their medically complexed goals within the timeframe determined during the care planning process.

Assume primary responsibility for aspects of enrollees’ care by conducting final review and approval of comprehensive assessments of all Enrollees assigned to the team

Provide psycho-education and/or health promotion trainings, post discharge health education as well as medication reconciliation, when needed.

Participate in the assessment, care planning and ongoing BH CP service provision as specified in program protocols and policies

Provide all aspects of care management and coordination services to enrollees such as medication reconciliation, coordination with physicians and other care providers.

Program Manager for the Behavioral Health Community Partnership Jun 2018-Present

Develop and evaluate outreach strategies to maximize monthly revenues and ensure program sustainability.

Responsible for the design and successful implementation of the program within the health center.

Serve as the health center representative during audits and program site visits.

Screen, accept and manage potential referrals for the program.

Perform various human resources tasks ranging from recruiting potential candidates to taking disciplinary actions for current employees

Serve on the quality committee and provide feedback on various suggested QAPI measures

Provide leadership and supervision for care coordinators

Quality Navigator May 2016-April 2018

Spearheaded the implementation, and sustainability of a patient portal tool (MyChart) enabling them to not only communicate directly with their physicians, but also access their medical records at their convenience.

Engaged in a pilot study aimed at the health center’s cervical cancer screening rates which saw a 7% increase by the end of a six month period.

Work closely with primary care practices to identify quality-improvement initiatives; implement changes and monitor outcomes against benchmarks

Develop physician/patient quality improvement education programs and materials

Conduct reviews, outcomes studies and surveys and use recommendations based on approved indicators

Perform registry audits and make recommendations for improvement for uncontrolled hypertension, colorectal and cervical cancer screening.

Assess patient health opportunities and monitor quality of care and service

Assist patients with self-management of identified health issues, transition-of-care processes and setting up portal accounts

Support patients in their health behavior change efforts through the MyChart tool and regular health check-ups

Healthcare Without Walls Wellesley, MA

Community Health Worker Sept 2014- May 2016

Health Care Without Walls is a non-profit dedicated to providing free, compassionate medical care, education, and advocacy to homeless women and children in greater Boston.

Conveyed the purpose of ongoing programs to members/caregivers and coached members in effective management of their chronic health conditions and self-care

Supported and educated patients in medication management and regimen adherence

Promoted healthy habits such as exercise, nutrition and others based on the assessment and plan of care determined by members of the interdisciplinary team

Assisted members in utilizing resources including scheduling appointments, transportation and completion of applications for relevant programs

Expanded knowledge and understanding of community resources and programs

Bridged communication gaps between individuals from different cultural and socioeconomic backgrounds

Provided chronic disease self-management training to groups of members at two shelter sites (Rosie’s Place and Women’s Lunch Place)

Documented activities, service plans, and results in an effective manner, while strictly adhering to the policies and procedures in place

Assisted new mothers in gaining the social and medical necessities for their newborns; as well as ensuring their appointments were kept (Bridges to moms program).

Connected members to the tools needed to accomplish their medical and social needs.

Led various health and wellnesses classes such as smoking and walking, when weather permitted.

SKILLS/INTERESTS/TRAINING

Software: Microsoft Office, Epic, CPS, eHana, CareNavigator

Languages: French and Spanish

Volunteering: Charles E Smith Communities, Langhorne Gardens Rehabilitation Center

Leadership: Vice Pres. (Tulane African Student Assoc.), Community Chair (The Society of Young Black Professionals)

MA RN License: 2328461

MD RN License: T20190998

Awards: Outstanding Employee (2016), Care Awards (2019), Longevity Award (2019)

Contact this candidate