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Program and Project Leadership

Lindenhurst, IL
April 30, 2020

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Executive Summary

Seasoned, no non-sense, results driven program leadership professional with a strong work ethic focused on delivering successful global initiatives for his clients. Some of his clients include: Gallagher Bassett, SC Johnson & Son, AbbVie, Abbott, Northern Trust, Medtronic, Lockheed Martin, Allstate, WSAPAI and many IBM Clients. In his numerous business and technology transformational leadership roles, Mr. Hendon understands the challenges, drivers required to define, architect, plan, implement and lead global, strategic initiatives. Mr. Hendon is seeking a senior leadership role responsible for strategic and global initiatives. The largest program/initiative Mr. Hendon has led was $250 Million (USD). Mr. Hendon has a track record of delivering many initiatives early and/or under budget. Mr. Hendon has held the PA (Payroll Authorization) Card for as many as 62 employees and has led numerous diverse and global teams. Mr. Hendon has received many performance awards including an $150K (USD) Suggestion Award.

Highlights and Capabilities Summary

Cross industry experience (Financial Services, Consumer Manufacturing, Medical Devices, Pharmaceuticals, IP Law, Aerospace and Defense)

Consulting (Management and Implementation)

Strategic Planning and Implementation leadership

Transformational/Organizational Change Leadership

Software Development Life Cycle (Waterfall and Agile) implementation leadership

Separation Plans and Assessments Leadership

Thought Leadership

Trusted Advisor to program stakeholders

Business Architecture

Global change and implementation leadership

Change Plans and Playbook development

M&A Assessments and Implementations

Contract negotiations

Intellectual Property (IP) protection

Corrective action(s) on troubled initiatives

Program Risk Assessments

Global team leadership (EMEA, NA, LATAM, AsiaPAC)

Solution and Program Delivery

Mentors and coaches program/project team members

Software Scaling and Business Agility Leadership

Client Feedback

Program and Management Consulting Leadership

Consulting and client leadership

“I really enjoyed working with you. Thank you for driving the IT work on the Quality Program. Since late 2017, we had 3 Project Managers assigned to the program. You were by far the most effective of the three. Appreciate all of your contributions. Also, both me and the team really appreciated your positive can do attitude and spirit. On many occasions, you changed the mood of the team via your communications and personal style."

“Ira is an exceptional PM and strategist. His big picture ability and problem solving techniques and leadership are extraordinary. Ira has consistently provided quality output and successful management consultation.”

“Ira is one of my favorite consultants that I've ever worked with in my four years with Kforce. His quality of work is second to none, he brings several years of enterprise expertise to the table, and he utilizes the best of the best in terms of technology. His ability to measure risk on key projects for major Fortune 500 clients is amazing and something our clients rave about!”

Employment History Accomplishments and Professional Experiences

Hendon Group, Inc.

Feb 1, 2006 – Present

Client engagements:

Abbott Laboratories (May 2019 – Present): Provided management consulting and program leadership for a strategic and confidential initiative.

Williams Security and Protection Agency [WSAPAI] (Feb 2019 – May 2019): Provided management consulting and program leadership for multiple, strategic, security proposal / business development efforts.

Gallagher Bassett (May 2018 – Oct 2018): Led multiple business intelligence application development initiatives; Product Manager role for a confidential revenue generating initiative (Full product development lifecycle); MS Power BI; MS SSIS/SQL; MS SSRS.

Hendon Group Internal (April 2017 – April 2018): Led multiple internal projects; AWS Website Migration; Website Security enhancements; Office 365 Migration; MS Project Online, Monte Carlo Simulation, MS Windows 10 and Power BI internal projects; Mobile and Integrated MS Project On-Line – MS Power BI initiative.

SC Johnson & Son (February 2016 – April 2017): Led multiple business transformation initiatives driving a common global process, and integrated with multiple business technology solutions for global deployment (EMEA, NA, LATAM and ASIAPac).

AbbVie (June 2014 – October 2015): Provided program, and global business transformation leadership for two corporate-driven, strategic initiatives: 1) Worldwide financial separation/data migration; 2) Program Management Support and Release Manager – Finance IT systems.

Northern Trust (December 2013 – May 2014): Provided program leadership support for the Corporate Testing Center of Excellence (TCOE) on a Disaster Recovery (DR) strategic initiative.

Client Startup Support and Internal projects (April 2013 – November 2013): Provided program and though leadership support for a new business venture through Disney and ABC Studios.

Abbott Laboratories (April 2011 – April 2013): Provided program and business transformation leadership for two corporate-driven, strategic initiatives: 1) Worldwide financial consolidation. Mr. Hendon provided project management support for the integration of divisional legacy systems with the new corporate financial consolidation system; 2) Rollout of new ERP system supporting indirect procurement. Mr. Hendon’s role on the corporate SAP divisional rollout was to support organizational change management to divisional co-leads including rollout planning, process revisions and documentation; end user training coordination and system access.

Allstate Insurance Company (May 2010 – December 2010): Provided program leadership for the architecture services team in support of a large business transformation customer facing initiative with significant process, organizational change, systems integration and data migration components.

Medtronic (August 2009 – January 2010): Provided program leadership for a confidential, key strategic and business transformation global initiative.

Allstate Insurance Company (April 2009 – July 2009): Provided program leadership for two SAP initiatives. Each work stream was delivered early and under budget.

Allstate Insurance Company (August 2007 – November 2008): Provided program leadership for a major Business Transformation and IT client facing initiative. Initiative required the coordination of vendor, and multiple IT and user groups to deliver the multiple phased rollout.

Lockheed Martin (March 2007 – May 2007): Provided management consulting and program leadership for a proposal / business development effort on a classified program opportunity.

Allstate Insurance Company (June 2006 – December 2006): Provided program leadership for three (3) strategic IT migration and integration initiatives [two (2) were Financial SAP Enterprise Data Warehouse (BW) and data migration programs, the third, a SAP BW Performance Tuning project in support of a larger initiative].

International Business Machines Corporation

Oct 1, 1976 – Jan 27, 2006

Principal / Managing Principal (Mar 1999 – Jan 2006) – Mr. Hendon has managed and led all phases of the business development process including opportunity identification, understanding client needs, defining / developing solutions that meet client requirements, gaining client commitment to go forward, contract negotiations and ensuring high client satisfaction upon through delivery.

Consulting Resource Manager (Mar 1998 – Mar 1999) – For the IBM Object Technology national practice, Mr. Hendon was the Second Line Consulting Resource Manager for 60+ consultants geographically spread across the entire United States and Canada.

Program / Project Leader (Mar 1995 – Mar 1998) – For the IBM Object Technology national practice Mr. Hendon was a program / project leader for numerous complex and FOAK (First of a Kind) application development and technology projects. The project types were (Application Development and IT Strategy).

Senior Consultant (Mar 1991 – Mar 1995) – As a consultant in the IBM Consulting Group, and later, IBM Business Consulting Services, Mr. Hendon worked with numerous clients and made recommendations on business strategy, rapid prototyping and object technology solutions to solve critical business problems. Mr. Hendon led a team that was recognized with a $150K Suggestion Award which saved the IBM Corporation $150 Million in labor cost.

Systems Integration Bid Consultant (Mar 1990 – Mar 1991) – Mr. Hendon managed all aspects of the Systems Integration (SI) bid development activity for the IBM Professional Services Division across a 9-state geography. Mr. Hendon was viewed by IBM Professional Services Regional and Branch Managers as a “trusted advisor” on all aspects of the bid process.

Program Manager (Mar 1989 – Mar 1990) – Mr. Hendon managed all aspects of two internal programs across a 9 State region: 1) Develop software business partner relationships to drive IBM software revenue growth) 2) “General Contracting”. The focus of this program was to transform the IBM sales team from being product focused to services focused. Mr. Hendon’s contributions resulted in his region leading the country in business results for these two programs.

Systems Engineering Manager (Mar 1983 – Mar 1989) – Mr. Hendon managed systems engineering activity for the Rockford, IL branch office and later the Milwaukee, WI branch office. In the Rockford branch office, he had resource responsibility for 22 Systems Engineers (SEs). His SE Team covered the Customer Center, large systems, mid-range and the engineering / scientific unit. While at the Milwaukee branch office, Mr. Hendon was part of a larger SE organization in a branch office that was awarded IBM’s President’s Trophy Branch Office (IBM’s top branch office in all of the North Central Marketing Division).

Program Administrator (Jan 1982 – Mar 1983) – For a 9-state region, Mr. Hendon was the Program Administrator for IBM’s mid-range systems market support activities, mid-range CRITSIT management and branch office technical support planning. He developed a technical support planning process that was later implemented nationwide.

Systems Engineer (Oct 1976 – Jan 1982) – As a Systems Engineer, Mr. Hendon was responsible for engineering mid-range systems for client specific business and IT needs. In addition, he installed IBM mid-range packaged software (DMAS, MAPICS, RMAS) and developed custom software, under contract, for assigned clients. In addition, Mr. Hendon co-authored an IBM Field Develop Program and was recognized with branch office and regional awards for excellence. During one of these years, his branch office was recognized as IBM’s President’s Trophy Branch office for the General Systems Division (top branch office performance).

Formal Education

MBA, Strategic & Operations Management, Carlson School of Management, University of Minnesota, Minneapolis, MN

BA, Chemistry, Carleton College, Northfield, MN

IBM Corporation – Numerous technical, management, project management and professional development training courses. Graduate of the IBM Master Deal Maker program (included curriculum at the Wharton School of Management). Marketing Planning education through a joint IBM Learning Center – Wharton School of Management curriculum.

Stanford Center of Professional Development – Mastering the Integrated Program (Program Management), Mastering the Project Portfolio (Portfolio Management) and The Effective Project Office.

Project Management Institute – Attended a variety of project management training through national, regional and chapter events. Mr. Hendon is very active with the local PMI Chicagoland Chapter and is a mentor in the chapter Project Manager Mentor Program. Mr. Hendon is the former Director of Programs for the chapter.

Enterprise Scrum – Attended Enterprise Scrum education to support providing greater client value as Certified Scrum Master (CSM) and Certified Software Scaling Coach (CSSC).

Professional Certifications

Mr. Hendon has the following professional certifications:

Project Management Professional (PMP®); Agency: Project Management Institute (PMI); Cert #: 453730; Expires: Feb 14, 2023

Certified Scrum Master (CSM®); Agency: Scrum Alliance; Cert #: 000266427; Expires: Oct 25, 2021

Certified Software Scaling Coach (CSSC); Agency: Enterprise Scrum; Cert #: 01000060; Expires: Jan 1, 2019

Renewal in progress. Copies of the above certificates are available upon request.

Community Give-back, workshops and seminars

“Veterans Project Management Certification” course – Team instructor through Black Diamond Charities and PMI Chicagoland Chapter. “Project Management for Small Business Owners” taught through the Lake County SBDC and PTAC. Mentor in PMI Chicagoland Chapter program

Mr. Hendon gave back to the project management community by being a mentor and a guest speaker at PMI Regional Conferences. Topics included managing projects utilizing object technology, rapid application development techniques, Project Schedule risk management using Monte Carlo Simulation and Understanding Earned Value Management (EVM).

Mr. Hendon is currently an Instructor and Sponsor for the Black Diamond Charities Veterans Project Management Certification course. Mr. Hendon is also on the Board of Directors for Black Diamond Charities.

Articles Published

“E-business: think big, start small, act quickly”, The Next Century of Flight. Aviation Week & Space Technology. August 28, 2000. Vol 153, Issue 9, pg. 78.


References are available upon request.


PMP® is a registered trade mark of the Program Management Institute. CSM® is a registered trade mark of the Scrum Alliance. Better Planning. Better leadership. Better outcomes. ® is a registered trademark of Hendon Group, Inc.

Lights out program management® is a registered trademark of Hendon Group, Inc.

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