Customer Service Human Resource

Wesley J. Rhoades

Salt Lake City, UT 385-***-**** *************@******.***

College graduate and experienced administrative professional with the known ability to communicate effectively and passionately, proven ability to work effectively under short deadlines, an innovative thinker who is able to work with individuals and groups, a highly effective team player with the ability to take direction, and incorporate constructive criticism to reach new professional heights.

Excellent customer service skills Outstanding problem-solving skills

Exemplary critical thinking skills Proven writing and diction skills

Strong conflict management skills Substantial ability to adapt

Intricate attention to detail skills Highly proficient in Microsoft Office

EDUCATION AND TRAINING

University of Colorado at Colorado Springs August 2015 - May 2019

Bachelor of Arts in Psychology Graduated: May 2019

Minors in Communication and Criminal Justice

GPA: 3.51

Graduated with Honors Designation: Cum Laude

Additional Honors: President’s list, Dean’s List

RELATED EXPERIENCE

Wayfair: Ogden, UT August 2019 – Present

Senior Service Consultant

●Successfully processed over 3,500 client requests with an average of 40 client contacts per day

●Collaborated with large freight logistical teams to ensure successful transit of purchase orders

●Created sophisticated tracking systems for client contacts and purchase orders

●Successfully deescalated tense situations with clients to provide an amicable solution

●Investigated complex issues to accurately identify and fix client issues

●Efficiently managed rapidly a changing daily schedule

●Employed interpersonal communication skills to build strong rapport with clients

●Implemented measures for issues that both satisfied clients and reduced wasteful spending

●Used forecast tracking to create monthly goals that led to high performance

●Maintained high performance in a high stress environment

●Delivered exceptional customer service to all clients

●Exceeded standard on rigorous performance goals

●Collaborated with managers to develop and promote tools to improve employee performance

●Promoted ahead of normal timeline due to consistently high performance

●Effortlessly performed all tasks and duties in a hands-off managerial environment

●Frequently collaborated in a team setting to promote higher performance

●Lead numerous team building initiatives to foster a strong team bond

United States Army: Fort Polk, LA January 2013 - August 2015

Human Resources Specialist

●Processed over 250 requests for promotions, reinternment, vacation, and language pay per year

●Prepared and processed over 100 recommendations for awards and decorations per year

●Executed onboarding process for all new employees

●Utilized military personnel database for personnel accounting proposes

● Prepared employee records and maintained records filing system

●Completed employee record changes in human resource software

●Delivered invaluable customer service to all employees needing assistance

●Cultivated and maintained relationships with other organization departments

●Maintained rapid turnaround time for human resource action processing

●Executed miscellaneous administrative functions for human resources director as needed

●Preformed receptionist duties as needed within the department

●Utilized and maintained excel based tracking system for all employee requests and actions

●Created memorandum letters in accordance with strict, high-level guidelines

●Remained adaptable in a high-stress, ever changing administrative environment

●Maintained and managed high-volume mailroom and shipping center

Colorado Mesa University: Grand Junction, CO August 2011 – January 2013

Office Coordinator Assistant / Facilities Associate

●Managed appointment database and sophisticated file system of testing center clients

●Processed payments for over 250 exams

●Delivered excellent customer service and received positive reviews from customers

●Improved records system for payments made

●Proctored national college entrance exams

●Remained flexible with schedule and worked when needed

●Sustained and improved cleanliness of classrooms, buildings, grounds, and gathering halls

●Assisted with seasonable upkeep projects for the university.

●Successfully maintained equipment with over $10,000 in value

●Ensured that tasks were completed in a time efficient manner

●Served as lead employee in the absence of supervisor as needed

AWARDS & RECOGNITION

University of Colorado: Graduation Honors Designation – Cum Laude

●In recognition of achieving a high cumulative grade point average throughout college career

University of Colorado President’s List: Spring 2018

●In recognition of achieving a 4.00 gpa for the spring 2018 academic semester

University of Colorado Dean’s List: Spring 2019, Fall 2019, Fall 2018

● In recognition for achieving a >3.75 gpa for academic semesters listed above

Honorable Discharge Designation: United States Army

●In recognition for achieving an honorable discharge from the United States Army

German Armed Forces Proficiency Badge: United States Army

●In recognition for achieving success in the optional German armed forces proficiency test measuring fortitude, physical agility, and precision.

Adjutant General Corps Human Recourses Specialist Certification: United States Army

In recognition for successfully completing human resources training school

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