Catherine Wambui Ndiangui
Date of Birth: June 22, 1988
Marital Status: Single
I am an experienced specialist within the hostess industry, excelling in strong communication and customer service skills. I consider myself as an outgoing, positive team leader, effectively able to help others succeed by exhibiting a professional, work ethic. I have the ability to handle multiple tasks and complete any given assignment, within my capability, productively and effectively. I am a responsible and well organized individual, making sure that deadlines are met and clients are completely satisfied. Additionally, I have excellent technology skills with the proven ability to handle professional administrative duties. I am positive that I will excel in any customer service and hostess position due to my interest in going above and beyond provided expectations by putting forth my best effort. Therefore, I am highly interested in a position that will allow me to utilize my strong communication skills, customer service abilities and organizational creativity to maximize overall results for my future employer and its affiliates.
May 09– April 12 Bachelors of Mass Communication, Minor Public Relations
Jomo Kenyatta University of Agriculture and Technology
March 07– Nov 08 Advanced level Studies
St. Lawrence Citizen High School
Dec 06- Feb 07 Technology Certificate
Sango Computer College
Jan 03– Nov 06 General Curriculum Studies
Jomo Kenyatta High School
May 19- Feb 20 Receptionist, Taidy’s Suites(Fidelio)
●Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.
●Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.
●Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
●Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
●Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
●Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
●Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.
Jan 17-April 19 Front Office Hostesses and Sales Representative, Hotel Waterbuck Limited(Hotel Plus)
●Ensure that customer needs and desires are met
●Ensure that lobby area is tidy and presentable
●Greet customers as they step into the hotel facility
●Attend to customer complaints
●Provide helpful and inviting environment for guests
●Answer questions asked by guests
●Ensure maintenance of the hotel facility
●Assist in preparation of conferences/workshops and guide the guests where the conferences will be held.
●Contacts representatives of government, business, associations, and social groups to solicit business for hotel.
●Provide the highest quality of service to the customer at all times.
●Able to provide Quick and timely responses, immediate communication to the properties, develop professional long term business relationships.
July 14 – Aug 15 House Keeping Team Leader, Duserve Facility Management
•Provide leadership consultation to staff by giving guidance and informal cleaning recommendations to ensure each assignment is delivered per company specifications.
•Assist staff with assignment duties by coordinating supply availability to ensure proper completion for each project to increase client satisfaction.
•Inspect all facilities and equipment to ensure proper working conditions meet professional standards.
•Act as the liaison between the client and the management company regarding any inquiries or concerns with the overall cleanliness and staff professionalism.
Aug 12 – Dec 13 Workshop Hostess, Team Leader
Hotel Waterbuck Limited
•Helped coordinate professional workshops facilitated by the hotel by ensuring proper program materials were readily available for client use.
•Directed workshop attendees to their respective meetings and provided them with further assistance if needed.
•Provided genuine customer service to clients in need and answered inquires based on quality improvement.
•Completed small, administrative tasks as assigned.
May 12-July 12 Bar Hostess
Hotel Perch Limited
•Developed strategic marketing strategies with staff management centered on increasing hotel exposure, customer retention and service.
•Helped with the implementation of events such as theme nights, hotel events, parties and advertising campaigns.
•Assisted hotel guests with check-in procedures and meal accommodations to ensure a comfortable and secure environment.
Professional Leadership Skills
•Excellent speech communication and customer service skills
•Strong work ethic
•Great team building abilities
•Flexible with a positive attitude
•Creative and extremely professional
•Proficient with Microsoft Word, Power point, Excel and Access applications
•Computer Certification, Sango Computer College
•Proficient in Microsoft Word, Power point, Excel and Access applications
•Efficient typing speed (60+ words per minute)
•Community Service Volunteer
Mrs. Kristen Woodruff, Teacher
Abu Dhabi Education Council
Al Ain, United Arab Emirate
Kampala International School
Ms. Debra Chelang’at
Human Resource Manager
Hotel Waterbuck Limited
Head OF Human Resource
Duserve Facility Management
Dubai, United Arabs Emirates