CARLITO SALUTA UGAT III
Address: Block 4 Lot 13 Laurel Street Model
Community Tondo, Manila
Email Address: email@example.com
Mobile Numbers: +63-916-***-****
Landline Number: +63 2 8254 3188
CAREER OBJECTIVE: Enthusiastic Guests Service Associate and Events & Promotions Coordinator, eager to contribute team success through hard work, attention to detail and excellent organizational skills. Clear understanding of productivity and able to do multi-tasking and training in leadership, operational excellence and encouraging creative work environments. Motivated to learn, grow and excel in personal development. Tertiary: Lyceum of the Philippines University – Manila Bachelor of Science in International Hospitality Management with specialization in Hotel and Restaurant Administration
Years Attended: June 2013 – 2017
Events sales & logistics management
Meeting planning & venue selection
Health, hotel and food service
Works well independently
Marketing and promotions
Amenities and accommodations
Strategic sales knowledge
Property Consultant (Part-time)
Sino Vanguard Realty Corporation - Sky Regency Residences (August 2019 – Dec 2019)
Converted community contacts into potential clients through networking, consistency and credibility.
Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
Received incoming calls and messages and addressed or triage phone requests.
Monitored social media and online sources for industry trends.
Developed, updated and maintained database of existing and potential customers in google sheets. Events & Promotions Coordinator
Margarita A. Fores Concepts & Style Inc - ISLAS PINAS (July 2018 – 15 Dec 2019)
Handles phone inquiries and social media accounts to generate prospective clients.
Day to day interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
Generated leads per special events.
Generated client retention by accurately organizing and executing special events.
Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
Developed standard operating procedures and document workflows for current and future process steps such as making Banquet Event Order.
Handles venue, food and beverage photo shoot to use for postings in social media accounts and posters or banner ads.
Guest Service Associate
Foreland Realty Network Inc. (June 2017 - May 2018)
Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
Met all customer call guidelines including service levels, handle time and productivity.
Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
Evaluated customer information to explore issues, develop potential solutions and maintain high- quality service.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. WORK EXPERIENCE
Venue: Hotel Jen September 16, 2013
Center for Career Services and Industry Relations
“Quest for Success through Career Enhancement: An
Internship Readiness Symposium”
Venue: JPL Hall of Freedom January 8, 2015
On the Job Trainee (Room Attendant)
Venue: The Bayleaf Intramuros April-May 2015
On the Job Trainee (Job Rotation)
Venue: Century Park Hotel April-June 2016
On the Job Trainee (Purchasing Department)
Venue: Waterfront Manila Pavilion Hotel January-March 2017
NATIONAL CERTIFICATE II in HOUSEKEEPING
NATIONAL CERTIFICATE II in FRONT OFFICE SERVICES
NATIONAL CERTIFICATE III in EVENTS MANAGEMENT SERVICES
(under the supervision of TESDA)
- Completed the competency requirements under the Philippine TVET Competency Assessment and Certification System
Certified Basic Working Proficiency in English (Test of English for International Communication Examination)
Resident Scholar and Dean’s Lister
(A.Y. 2013- 2014)
Guest Service Associate of the Month (Foreland Realty Network Inc.)
- October 2017
- December 2017
- February 2018
- March 2018
SEMINARS AND TRAININGS ATTENDED
Birth date: November 25, 1995
Birth place: Manila
Religion: Roman Catholic
Weight: 60 kg.
Languages Spoken: English & Filipino
Maggie Benz L. Dela Torre Rudin Marc Muyco Galfo
Subic Bay Freeport Zone
Contact number: 091********