SHADAB MALIM

Address · ***, *rd Floor, silver homes bldg. Bur Dubai – Dubai

Phone - +971-**-***-****

Email · adbzvs@r.postjobfree.com

LinkedIn Profile · https://www.linkedin.com/in/shadab-malim

Driving License · UAE License No. 3653599

A successful IT Administrator with extensive analytical and software experience of investigating and diagnosing network problem and also knowledge of IT operating systems, especially Windows. Multi-talented with good all-round technical skills and the ability to develop and maintain close working relationships with other support and development teams. Having the personal drive required to deliver a service that exceeds the expectations of colleagues and end users through a positive, well organized and structured work ethic.

Looking for a career advancement opportunity with a company that will challenge my problem solving skills and allow me to develop my knowledge & potential.

PROFESSIONAL SKILLS

Technical/End user Support

Computer networks and TCP/IP

Structured Network cabling

MS Office, Outlook, Office 365

Hardware/Software Troubleshooting (Break/Fix)

Windows Servers Expertise

Antivirus Management

Attendance System/Door Access System

Team Leader

Problem Solving

Time Management

Patient and understanding

Multitasking

Work under Stressful situation

EXPERIENCE

OCT 2014 – PRESENT

IT ADMINISTRATOR

grand flora group – dubai

End user support via email, phones & remotely. If required then onsite support.

Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems.

Mail Clients configuration backup & Troubleshooting (MS Outlook, Outlook Express).

Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.

Install, upgrade, support and troubleshoot Windows 7, Windows 8, Windows 10 Windows Servers & Microsoft Office and any other authorized desktop applications.

Install, configuration, support and troubleshoot CCTV – DVR, NVR & IP Cameras.

Guide users with simple, step-by-step instructions.

Conduct remote troubleshooting.

Customize desktop applications to meet user needs.

Install, upgrade, support and troubleshoot for network printers, computer hardware and any other authorized peripheral equipment.

Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment

Customize desktop hardware to meet user specifications and site standards

Performs work in compliance within specified warranty requirements

Purchasing, deploying & configuring routers, switches, access points & all other network devices to all branches and head office.

Safely package equipment for branches and arrange for the transport of the equipment.

Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service, personal computers (PC) or notebooks that has authorized access to the network.

PROJECTS –

2019: GRAND FLORA GROUP – MODERN MEDITERRANEAN RESTAURANT – JBR, DUBAI.

NETWORK DEPLOYMENT – STRUCTURED CABLING, INSTALLATION & CONFIGURATION OF FIREWALL, SWITCHES, ACCESS POINT.

INTERCONNECT RESTAURANT WITH HEAD OFFICE THROUGH VPN FOR CENTRALIZED REPORTING.

INSTALLED & CONFIGURED CCTV - NVR & IP CAMERAS.

INSTALLED & CONFIGURED SERVER FOR POS. INSTALLED & CONFIGURED TOUCH POS (THIRD PARTY SOFTWARE) & NETWORK PRINTERS.

INSTALLED INTERACTIVE TOUCH SCREEN KIOSK, DIGITAL SIGNAGE & E-MENU FOR CUSTOMERS.

2018: GRAND FLORA GROUP – THE FOOD SQUARE RESTAURANT – JBR, DUBAI.

NETWORK DEPLOYMENT – STRUCTURED CABLING, INSTALLATION & CONFIGURATION OF FIREWALL, SWITCHES, ACCESS POINT.

INTERCONNECT RESTAURANT WITH HEAD OFFICE THROUGH VPN FOR CENTRALIZED REPORTING.

INSTALLED & CONFIGURED CCTV - NVR & IP CAMERAS.

INSTALLED & CONFIGURED SERVER FOR POS. INSTALLED & CONFIGURED TOUCH POS (THIRD PARTY SOFTWARE) & NETWORK PRINTERS.

INSTALLED INTERACTIVE TOUCH SCREEN KIOSK, DIGITAL SIGNAGE & E-MENU FOR CUSTOMERS.

2018: GRAND FLORA SPA & LADIES SALON – SHARJAH, UAE.

COMPLETED PROJECT OUR 8TH PROJECT ON 19TH JULY.

NETWORK DEPLOYMENT – INSTALLATION & CONFIGURATION OF FIREWALL, SWITCHES & ACCESS POINTS.

INSTALLED ALL IT RELATED EQUIPMENT'S & SOFTWARE’S FOR 10 OFFICE STAFFS IN THIS BRANCH.

INSTALLED TOUCHSCREENS AND SIGNAGE SYSTEMS.

INSTALLED & CONFIGURED CCTV – NVR & IP CAMERAS.

INSTALLED & CONFIGURED PABX SYSTEM & IP PHONES.

CREATED CHILD DOMAIN UNDER THE MAIN DOMAIN AND ADD USER / PRINTERS.

2017: GRAND FLORA SPA & LADIES SALON - AL BARSHA

COMPLETED PROJECT OUR 7TH PROJECT ON 18TH APRIL

INSTALLED ALL IT RELATED EQUIPMENT'S FOR 15 OFFICE STAFFS IN THIS BRANCH.

INSTALLED TOUCHSCREENS AND SIGNAGE SYSTEMS.

CREATED CHILD DOMAIN UNDER THE MAIN DOMAIN AND ADD USER / PRINTERS.

2016: GRAND FLORA GROUP - CENTRALIZED ATTENDANCE SYSTEM.

INTERCONNECTED ALL BRANCHES IN DUBAI INCLUDING 2 RESTAURANTS. CONNECTED USING MATRIX-WEB-BASED ATTENDANCE SYSTEM.

CONFIGURED EACH EMPLOYEES TO REVIEW THEIR ATTENDANCE DAILY. CONNECTED TO HR DEPARTMENT WITH SPECIAL USER PRIVILEGE

JAN 2011 – AUG 2014

DESKTOP SUPPORT ENGINEER

Gigabyte Broadband PVT LTD. – Mumbai, India

• Installation, Maintenance and Trouble Shooting of the Computer and Network.

• Work as network support, the primary link with users, involving network related problems.

• Managing Network Switches, Routers.

• Configuration of Outlook Express and Microsoft Outlook for POP3 and Exchange server.

• Troubleshooting LAN, H/W, S/W problems, installation of OS, application s/w and maintenance of PC’s to ensure high up-time.

• Installation of LAN card, modem, speaker, CD writer, hard disk drive, floppy drive, sound card, Web camera.

GLOBAL CERTIFICATE

SEP 2018

MCSA: WINDOWS SERVER 2016 - CERTIFIED - MICROSOFT CERTIFICATION ID: 16337761

COURSES

SEP 2010

PROFESSIONAL TRAINING OF CCNA FROM RST FORUM - MUMBAI

MAY 2009

CERTIFICATE IN MS OFFICE COMPUTER OPERATION AND INTERNET - MUMBAI

EDUCATION

DEC 2012

BACHELOR IN COMMERCE, University Of Mumbai - India

JUL 2010

DIPLOMA IN COMPUTER HARDWARE & NETWORKING TECHNOLOGIES,

M. H. Saboo Siddik College of Engineering – Mumbai - India

LANGUAGES

English

Hindi

Marathi

DECLARATION

I hereby declare that the above information is factual to the best of my knowledge. If given an opportunity, I assure to do my finest of abilities in your esteemed organization.

Name : Shadab Malim

Place : Dubai

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