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Manager Store

Olympia, WA
February 26, 2020

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Cheryl Armstrong

Distribution & Supply Chain Professional



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Professional Profile

With a background and professional history in fast paced environments encompassing distribution operations, human resources, project management, store management, leader development, team engagement, and strategic planning, offering a track record of proven results, growth and consistency. I have extensive experience as a senior leader that coaches and develops highly motivated teams. I’m a strategic and critical thinker that is passionate about achieving desired results and enjoys maneuvering through obstacles or challenging situations. I’m an authentic and self-aware leader with strong interpersonal communication skills.


BS Business Management

California State University of Bakersfield

AA Business Management

Bakersfield College


Cross Functional Teams

Continuous Improvement

Conflict Management Resolution

Human Resources

Supply Chain Operations

Retail Operations

Business Planning

Project Management

Safety/OSHA Compliance

Emotional Intelligence

Coaching & Mentoring

Strategic & Critical Thinking


May 2019 - Current

Assistant General Manager • Michael’s Distribution • Centralia, WA

October 2012 – November 2018

Senior Operations Manager • Outbound Operations, Automation and Packing Operations, Inbound Operations • Target Distribution • Shafter, CA and Lacey, WA

January 2001-October 2012

Store Manager • Target Stores • Bakersfield, CA

-Continuously improved and reduced overall cycle time on Inbound, Warehouse and Outbound carton processing. Conducted time studies focusing on lifecycle of a carton and identified where processing time could be improved. Reduced processing time from 48 hours to 33 hours through problem solving activities with my leadership team over a three-month period.

-Manages day-to-day operations processing 52 million inbound and 48 million outbound cartons per annum while leading Operations Managers, Coaches and 280 Warehouse employees to ensure overall operational goals are achieved. Successfully reduced OT to 3.1% YTD and achieved total controllable expense goals year over year by creating and executing a strategic operational plan.

-Reduced safety ORI rate to 3.45 for 2019 by developing a team member owned safety program. Identified focus areas to prevent incidents from occurring, engaged team members to problem solve and ultimately implemented an employee owned safety program which lead to improved safety behaviors which reduced ORI rate.

-Improved automation performance by increasing carton throughput by 8% leveraging system settings. Worked directly with system engineers and my team to problem solve and develop a strategic plan to address system waste and redundancies.

-Developed bench talent through developmental plans with my leaders, consistently met with them to discuss their goals and progress on their plans. Successful maintained staffing without any openings.

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