Resume

Sign in

Manager Customer Service

Location:
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Salary:
12000
Posted:
February 26, 2020

Contact this candidate

Resume:

OBJECTIVE

-Experienced Operations Supervisor with a demonstrated history of working in Hotel, hospital & health care industry.

-Strong professional Skilled in Data Entry, Business Development, Microsoft Office, Teamwork, Health & Safety, Budgeting, Waste Management, Housekeeping, Textile care, Customer service and Team Management.

PROFESSIONAL EXPERIENCE (18year)

Senior EVS Supervisor

Jan 2019 – Jan 2020.

• Supervising Housekeeping, Waste Management, Laundry, pest control.

• Implements hospital health, safety, environment and quality (HSEQ) policy and procedures.

• Ensures that cleanliness of the premises and equipment are maintained.

• Ensures that company and statutory cleanliness, sanitation and hygiene standards are maintained.

• Ensures or assists EVS Manager in ensuring that the EVS team operates in a safe and efficient manner.

• Ensures or assists EVS Manager in ensuring that the EVS team has strict compliance of the Hospital.

• Quality Assurance and Health and Safety Program, Occupational Health and Safety Regulations.

• Ensures manual handling and chemical protocols are followed.

• Responsible for the Operating equipment in all EVS areas with the assistance of the Senior Supervisor and Supervisors.

• Serves as a departmental representative on various Hospital committees as required in the absence of the EVS Manager.

• Ensures or assists EVS Manager in being responsible for control of all equipment and chemicals for use of the EVS department.

• Responsible for performing any other duties requested by the Management out of normal routine but within the scope of work.

• Checks that EVS cleaning supply stores are adequately stocked.

• Ensures or assists EVS Manager in ensuring that consumable and non-consumable goods are ordered, correctly stored and issued to the various departments correctly.

• Ensures purchase orders are issued and invoices checked against goods received, reporting any discrepancy to the EVS Manager.

• Ensures Supervisors take inventories and establish control of linen, cleaning supplies, bath-room supplies and housekeeping equipment.

• Ensures that regular stock takes are conducted and inventoried against established, Facility-specific, par levels by the Supervisors and team.

• Ensures prompt and efficient service to client, patients and visitors at all times.

• Ensures overall client and customer satisfaction following up satisfaction survey results, comment cards, emails, letters and phone calls.

• Listens with empathy, finds solutions and follows through when resolving problems. 971-*********

adbztm@r.postjobfree.com

Satya Ranjan Swain

Cleveland clinic Abu Dhabi (ADNH Compass)

SEHA Hospitality (Sheikh Shakhbout Medical City)

Support Service Supervisor

March-2018- May 2018

• Managing Day to day operation of Housekeeping, Laundry, Waste Management,F&B Service, Security, Pest Control, and Transportation.

• Regular routine checks for property cleaning.

• Arranging transportation for all staff.

• Checking all report for all area cleaning scheduled.

• Managing staff training for housekeeping & Laundry staff.

• Finalizing contract with vendor and collecting quotation for all requirement item.

• Making SOP as per operation requirement.

• Handling 120 outsource staff daily for property cleaning. Senior EVS Supervisor

March 2014 – December 2017

• Supervising Housekeeping, Waste Management, Laundry, pest control.

• Implements hospital health, safety, environment and quality (HSEQ) policy and procedures.

• Ensures that cleanliness of the premises and equipment are maintained.

• Ensures that company and statutory cleanliness, sanitation and hygiene standards are maintained.

• Ensures or assists EVS Manager in ensuring that the EVS team operates in a safe and efficient manner.

• Ensures or assists EVS Manager in ensuring that the EVS team has strict compliance of the Hospital.

• Quality Assurance and Health and Safety Program, Occupational Health and Safety Regulations.

• Ensures manual handling and chemical protocols are followed.

• Ensures Hospital uniform is clean and personal hygiene requirements are maintained.

• Identifies, assesses and reports hazards and risks within the Facility, implementing the necessary procedures and policy to ensure Hospital standard.

• Conducts regular checks of all equipment, reporting any faults to the EVS Manager.

• Actively participates in the HSEQ Committee at the Facility.

• Responsible or assists EVS Manager for ensuring that the EVS department’s contractual obligations at the Facility are met on time and on budget.

• Generates schedules for all areas of EVS operations.

• Ensure quality housekeeping in Royal Zones, VIP zones and staff housing areas.

• Handles maintenance requirements with concerned staff and follow-up till required maintenance job is carried through satisfactorily.

• Ensure all staff following the proper SOP & the proper cleaning method to stop or prevent spreading infection through the hospital.

• Ensures or assists EVS Manager in ensuring that updated operations manuals are maintained across the EVS operation.

• Conducts daily briefings and other meetings as needed to ensure the team has the best possible results.

• In conjunction with the EVS Manager, sets and communicates effectively departmental goals, strategies, KPIs and procedures.

• Responsible for the Operating equipment in all EVS areas with the assistance of the Senior Supervisor and Supervisors.

• Serves as a departmental representative on various Hospital committees as required in the absence of the EVS Manager.

• Ensures or assists EVS Manager in being responsible for control of all equipment and chemicals for use of the EVS department.

Cleveland clinic Abu Dhabi (ADNH Compass)

• Responsible for performing any other duties requested by the Management out of normal routine but within the scope of work.

• Checks that EVS cleaning supply stores are adequately stocked.

• Ensures or assists EVS Manager in ensuring that consumable and non-consumable goods are ordered, correctly stored and issued to the various departments correctly.

• Ensures purchase orders are issued and invoices checked against goods received, reporting any discrepancy to the EVS Manager.

• Ensures Supervisors take inventories and establish control of linen, cleaning supplies, bath-room supplies and housekeeping equipment.

• Ensures that regular stock takes are conducted and inventoried against established, Facility-specific, par levels by the Supervisors and team.

• Ensures prompt and efficient service to client, patients and visitors at all times.

• Ensures overall client and customer satisfaction following up satisfaction survey results, comment cards, emails, letters and phone calls.

• Listens with empathy, finds solutions and follows through when resolving problems.

• The team was 3 supervises with 20 attendant to manage 90 rooms Property with 2 restaurants bar and banquet hall.

• Trained and supervised to new employees, ensuring they maintain Quality of service for our guest.

• Inventory control, cost control, safety management, linen and uniform Management, Quality check, vendor management, budgeting.

• Attending meeting, conducting interview for new coming staff, solving The internal and external problem, Room checking for new arrival

• Comes out with new idea which make more comfortable and satisfied for Guest.

• Checking VIP arrival room and make their stay comfortable.

• Responsible for the supervision and coordination of all the services offered by the Housekeeping department.

• Make sure housekeeping are carried out as per the department standard.

• To check the linen room, pantries, florist and stores to ensure smooth flow of Guest supplies, uniforms and linen.

• Assist the Housekeeping director in the administration work concerning the department and ensure affective handovers are produced.

• Handling lost and found record properly.

• Checking minibar inventory and expired,

• Arrange special occasions room for arrival.

• Coordinate with front office and engineering for make ready for arrival guest. EDUCATION

B.Com accounting passed 2008

India Orissa

Mangala Collage

Citrus hotel & Resort

Executive Housekeeper

India Bangalore

Sep2011 - March2014 (2.6M)

SKILLS

• A successful track record of managing a large team

• High level of commercial awareness and cost control capabilities

• Previous experience of managing a department and Profit and Loss account

• Excellent leadership, interpersonal and communication skills

• Committed to delivering high levels of customer service

• Ability to work under pressure

• All Microsoft application Knowledge.

• Excellent grooming standards

• Flexibility to respond to a range of different work situations

• Strong organizational, budget management, and problem solving skills

• Team Building.

• Training Management.

• Multi-unit Operations Management.

• A passion for delivering exceptional levels of guest service

• Time Management.

• Linen Management.

• Inventory Management.

• Health & safety Management.

HOBBIES

Playing cricket, Carom, listening music and learning new things Satya Ranjan Swain



Contact this candidate