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Customer Service Nurse

Location:
Dubuque, IA
Salary:
15.00
Posted:
February 25, 2020

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Resume:

Catlin A. Staudt

**** ******* *** #*

Dubuque, IA 52001

563-***-****

adbzsb@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Biolife: Dubuque, IA October 2019-Present

•Preform duties as a medical screener.

• I am trusted in to make sure that each donor passes their initial screening to make sure that they are heathy enough to donate plasma without any complications due to their heatlh. These requirements include taking blood from the finger, vitals (temp, pulse, BP, weight) \, Protein levels, Hematocrit levels, the condition of the needle sight, and the coloring/clarity of the plasma.

• I have a high level of politeness, effectiveness and efficiency.

• I am trusted to read the levels correctly and truthfully

• I am trusted to make sure all machines all machines are cleaned after use and that I have clean gloves on at all times.

• Also required to make sure that front area is clean and sanitized at night before we leave.

•I also worked in the nursey taking care of children all ages while the parents donated.

Stonehill: Dubuque, IA September 2019- February 2020

• Performed duties as a CNA (certified nurse’s aide)

• Made sure that my residents were taken care of to the best of my abilities, such as helping them with everything that they weren't able to do on their own. Made sure that they were up and ready for meals and activities such as being toilet, dressed in clean attire and hair in decent shape. Made sure that they were put to bed properly, dressed properly in the am, and bathed when scheduled.

• Encouraged my residents to do as much of their own ADL’s as possible.

• Charted their basic activities into the system and made sure the nurses were well aware of any changes to the body or mind.

• Was a shoulder to cry on, an ear to listen and a friend whenever needed.

• Used mechanical lifts and gait belts to help ensure the saftey of my residents transfers.

Sunset Park Place: Dubuque, IA Aug 2019-Present

•Performed duties as a CNA (certified nurse’s aide)

•Made sure that my residents were taken care of to the best of my abilities, such as helping them with everything that they couldn’t do on their own. Made sure that they were up and ready for the day and activities such as being toilet, dressed in clean attire and hair in decent shape. Made sure that they were put to bed properly, dressed properly in the am, and bathed when scheduled.

•Encouraged my residents to do as much of their own ADL’s as possible.

•Charted their basic activities into the system and made sure the nurses were well aware of any changes to the body or mind.

•Was a shoulder to cry on, an ear to listen and a friend whenever needed.

•Make sure that any changes in behavior were reported and that if a fall occurred paperwork is done properly, and vitals were taken.

•Preformed housekeeping duties such as sweeping and moping kitchen/dinning room floors. Making sure that bathrooms are cleaned, and that any leftover laundry is finished.

Applebee’s: Dubuque, IA June 2018-Present

•Preform Duties as a hostess. Make sure that the restaurant is up and ready before the restaurant opens such as, TV’s turned on, Ted batteries placed in the Teds, that the floors are swept, and tables are wiped down. Make sure that the bathrooms are stocked and that the table caddies are stocked properly.

•Make sure that guests are seated in a timely matter and where they prefer to sit.

•In control of making sure the servers are seated fairly and help them pre-buss/buss their tables. Make sure tables are cleaned and ready for the next guests to set.

•Make sure that the guest leaves happy.

ManorCare; Dubuque, IA July 2018- May 2019

•Performed duties as a CNA (certified nurse’s aide)

•Made sure that my residents were taken care of to the best of my abilities, such as helping them with everything that they couldn’t do on their own. Made sure that they were up and ready for meals and activities such as being toilet, dressed in clean attire and hair in decent shape. Made sure that they were put to bed properly, dressed properly in the am, and bathed when scheduled.

•Encouraged my residents to do as much of their own ADL’s as possible.

•Charted their basic activities into the system and made sure the nurses were well aware of any changes to the body or mind.

•Was a shoulder to cry on, an ear to listen and a friend whenever needed.

The Alverno; Clinton, Ia July 2015- May 2018

•Performed duties as a CNA (certified nurse’s aide)

•Made sure that my residents were taken care of to the best of my abilities, such as helping them with everything that they weren't able to do on their own. Made sure that they were up and ready for meals and activities such as being toilet, dressed in clean attire and hair in decent shape. Made sure that they were put to bed properly, dressed properly in the am, and bathed when scheduled.

•Encouraged my residents to do as much of their own ADL’s as possible.

•Charted their basic activities into the system and made sure the nurses were well aware of any changes to the body or mind.

•Was a shoulder to cry on, an ear to listen and a friend whenever needed.

Desperadoes; Wheatland, Iowa March 2012- Nov 2017

•Perform duties as a Bartender, Waitress, and Cook including opening and closing the bar, balancing the cash drawer at the end of shift, making sure that the deposit was made for the next day, that the deposit was taken to the bank the following day, making sure the safe was set up for cash.

•Made sure that the coolers were fully stocked at the end of shift, made sure that the food prep area was cleaned and stocked. Performed all cleaning duties.

•Provided excellent customer service and made sure that they were satisfied.

Pandora; West Des Moines, IA July 2011 – December 2011

•Perform duties as Shift Manager and key holder including opening and closing the store, balancing cash drawer at the beginning and end of each shift, supervising shift employees, reviewing all orders for accuracy and assisting customers with jewelry needs.

Victoria Secret; West Des Moines, IA May 2011 – December 20

•Perform duties as Shipment Processor including inventorying incoming shipments, unboxing and staging merchandise and attaching security sensor tags to higher-end merchandise.

•Complete “floor sets” on Sundays which includes changing product displays and room designs.

The Buckle; West Des Moines, IA February 2011 – July 2011

•Assisted customers by listening to their clothing needs and selecting fashions that fit their shape and function.

•Accurately handled cash and credit transactions on a regular basis.

•Proactively acquired knowledge of store products to achieve higher sales.

Wal-Mart; Mason City, IA July 2010 – Jan 2011

•Worked the delivery truck daily.

•Removed outdated produce and replaced with fresh produce ensuring the area was stocked and organized.

•Inventoried empty areas resulting from a missed delivery or customer demand and placed orders with supplier for product delivery.

•Performed night duties including collecting and discarding compost and cardboard and ensuring restroom floors were mopped and clean.

McDonald’s; Mason City, IA Aug 2010 – Nov 2010, Aug 2005 – May 2007

•Provided exceptional customer service while taking and fulfilling orders at the front counter and drive-thru.

•Accurately handled cash and credit transactions to ensure a balanced drawer at the end of each shift.

•Administered regular food safety checks to ensure the meats were at the right temp.

•Expedited food orders for the front counter and drive-thru and performed food assembly.

•Performed closing duties including cleaning the lobby, front and grill area.

Casey’s General Store; Mason City, IA June 2009 – July 2010

•Provided exceptional customer service and maintained a professional appearance while performing cashier responsibilities, authorizing the pumps, monitoring pumps to avoid “drive-offs”, checking IDs for beer and cigarette purchases and selling and reconciling lottery and scratcher tickets.

•Fronted and organized merchandise so shelves and racks looked stocked and organized.

•Worked in the kitchen making dough, pizzas and sandwiches.

•Performed closing duties including stocking the cooler, cleaning the kitchen, and stocking the prep table, kitchen freezer and cooler for the morning crew.

Bath and Body Works; Mason City, IA Sept 2009 – Jan 2010 (Seasonal)

•Pleasantly greeted customers, offered assistance, and suggested sale items and introduced new products.

•Accurately managed cash and credit transactions at the register.

•Fronted and stocked shelves so they appeared full and organized.

Mallo Enterprises; Mason City, IA Aug 2008 - Jan 2009

•Prepared and wrapped sandwiches for vending machines that were placed all over northern Iowa.

•Entrusted to sign off on vendor deliveries when I was working alone.

Target; Mason City IA May 2007 - Apr 2009

•Worked in Electronics where I was entrusted to stay in the "Boat" where the cameras were located. I made sure I was knowledgeable of all the products so I could answer customer questions.

•Worked in “Soft lines” where I ensured the area was nice and picked up. At night I zoned the floor which included flooding all the clothes, fixing the racks and picking up shoes so the areas were clean and organized.

•Worked in “Hard-lines” where I assisted customers, asked if they needed help with anything, and managed returns from the front desk. At night I zoned all the areas and made sure the pulls in the back were pushed out to the floor.

•Performed cashier duties when requested.

•Served as a Secret Shopper where I was sent to a competitor a few hours a day on certain days of the week to perform comparison pricing.

EDUCATION

Eastern Iowa Area Community College; Clinton, IA

Attended Classes in Nursing, Finished all of Pre-requirements classes.

North Iowa Area Community College; Mason City, IA

•Attended classes in Computer Science, Fashion and General Education

Mason City High School; Mason City, IA

•Diploma 2008

REFERENCES

John Chord: RN, BSN, Manor Care, Dubuque, IA 815-***-****

Todd Moller: Wheatland, IA 563-***-****

Mike Hewitt: Supervisor at Omega Cabinetry Waterloo, IA 319-***-****

Sarah Guenzler: RN, Alverno, Clinton, IA 815-***-****

Jamie Buhlman: CNA, Grape Tree, Clinton, IA 563-***-****



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