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Customer Service Manager

Location:
Red Lion, PA
Salary:
12.50
Posted:
February 26, 2020

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Resume:

Brittany Sanders

(H) 717-***-**** adbzs0@r.postjobfree.com 231 west walnut st yoe, pa 17313

SUMMARY

Motivated to bring strong leadership and planning talents to a new environment with room for advancement. Proven skills in building and directing strong teams to achieve challenging objectives. Expert in food/retail practices and market conditions.

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Eager to develop and advance professionally into a more challenging position.

Service-driven professional with four-year background in food service/retail management. Personable and reliable desiring opportunity to use time management and good attitude in busy environment.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

SKILLS

●Training and mentoring

●Issue and conflict resolution

●Time management

●Advanced mathematical aptitude

●Employee scheduling

●Cash handling accuracy

●Strong communication skills

●Effective team player

●Flexible schedule

●[Product or Service] knowledge

EXPERIENCE

Asst. Seafood manager, Giant Food Stores, May 2018-March 2019

Red Lion, PA

●Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.

●Led team of 3 associates engaged in delivering assistance to customer service department on daily basis.

●Monitored multiple databases to keep track of all company inventory.

●Provided onsite training.

●Proactively identified and solved complex problems impacting operations management and business direction.

●Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Shift Manager, Subway, October 2015-May 2018

Red Lion, PA

●Optimized procedures to streamline efficiency, reduce labor hours and boost profitability.

●Cross-trained in every store role to maximize operational knowledge.

●Helped employees operate productively and stay on task to meet business and customer needs.

●Positioned skilled staff in key areas throughout shift to ensure optimal productivity of the overall department.

●Enhanced operations and boosted efficiency through employee training and coaching, as well as the creation of day-to-day work schedules and assignments.

●Mentored and supported new employees to maximize team performance.

●Documented receipts, employee hours and inventory movements.

●Trained and supervised staff members.

●Upheld company standards and compliance requirements for operations and cleanliness of all areas.

●Addressed internal and customer-related issues each day and affected strategic resolutions.

●Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.

●Completed thorough opening, closing and shift change functions to maintain operational standards each day.

EDUCATION AND TRAINING

N/A

Cosmetology,, York county school of technology, York PA



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