(H) 717-***-**** email@example.com 231 west walnut st yoe, pa 17313
Motivated to bring strong leadership and planning talents to a new environment with room for advancement. Proven skills in building and directing strong teams to achieve challenging objectives. Expert in food/retail practices and market conditions.
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Eager to develop and advance professionally into a more challenging position.
Service-driven professional with four-year background in food service/retail management. Personable and reliable desiring opportunity to use time management and good attitude in busy environment.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
●Training and mentoring
●Issue and conflict resolution
●Advanced mathematical aptitude
●Cash handling accuracy
●Strong communication skills
●Effective team player
●[Product or Service] knowledge
Asst. Seafood manager, Giant Food Stores, May 2018-March 2019
Red Lion, PA
●Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
●Led team of 3 associates engaged in delivering assistance to customer service department on daily basis.
●Monitored multiple databases to keep track of all company inventory.
●Provided onsite training.
●Proactively identified and solved complex problems impacting operations management and business direction.
●Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Shift Manager, Subway, October 2015-May 2018
Red Lion, PA
●Optimized procedures to streamline efficiency, reduce labor hours and boost profitability.
●Cross-trained in every store role to maximize operational knowledge.
●Helped employees operate productively and stay on task to meet business and customer needs.
●Positioned skilled staff in key areas throughout shift to ensure optimal productivity of the overall department.
●Enhanced operations and boosted efficiency through employee training and coaching, as well as the creation of day-to-day work schedules and assignments.
●Mentored and supported new employees to maximize team performance.
●Documented receipts, employee hours and inventory movements.
●Trained and supervised staff members.
●Upheld company standards and compliance requirements for operations and cleanliness of all areas.
●Addressed internal and customer-related issues each day and affected strategic resolutions.
●Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
●Completed thorough opening, closing and shift change functions to maintain operational standards each day.
EDUCATION AND TRAINING
Cosmetology,, York county school of technology, York PA