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Manager Customer Service

Kirkland, WA
February 25, 2020

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Jeanne Murray

Commercial Insurance Account Manager

***** ** ***** *****, ********, Washington 98034 - 425-***-**** -


American Insurance Associates — Account Manager/Customer Service Representative

February 2016 - Present

Working with American Insurance Associates, I develop and prepare certificates of insurance for clients, as well as managing policies, claims, and renewal applications, and offering quotes and coverage proposals. In addition to working with clients to create and maintain policies that suit their commercial insurance needs, I also field all incoming calls, emails, and faxes so as to ensure excellent customer relationships. Other duties include financial management in the form of biweekly deposits and processing incoming and outgoing mail. Additionally, utilizing the management record keeping system, I ensure that the company has accurate documentation of all customer relations. I was given the opportunity to devise and conduct all employee training programs, including education on written procedures, for which I made slideshows and videotaped the presentations for future reference.

Graham Real Ventures - Property Manager

September 2015 - February 2016

As property manager, I held an active role in decision-making regarding commercial and residential rentals to negotiate profitable contracts and secure long-term tenant agreements. I assisted in hiring, training, and developing professional relationships with administrative staff. Additionally, I crafted reports and budgets, as well as collected rent from tenants on a monthly basis; during my time with the company I negotiated increased income via rent raises. I was also able to create and implement an office wide filing system to ensure a higher rate of productivity.

Cedar Park Christian Schools - Registrar/Senior Liaison/I-20 Liaison/Administrative Assistant

January 1998 - September 2015

During my time with this company, I held many roles dedicated to project management and the supervision of programs integral to enrollment, including but not limited to: registration, handling all incoming and outgoing student records, maintaining all in-house records, day-to-day handling of the Independent Study (home-school extension) program, and international correspondence with guardians and students of the I-20 visa admission program. I also participated in supervisory duties with our District Wide summer school program, as well as coordinating and organizing senior year events and activities culminating in the annual graduation ceremony. Other duties included preparing miscellaneous reports for the State of Washington and the Department of Homeland Security and extensive use of online databases and various Microsoft Office Suite Software. Due to meticulous record keeping, I was able to prevent or eliminate various legal issues brought to the attention of the school and helped the facility receive high marks during audits and accreditation reviews.


Property & Casualty Insurance Producer License — Washington State- Current

Notary Public — Washington State- Current

SKILLS: Exceptional organizational abilities, innovative and thorough record keeping, exemplary customer service skills, excellent written and verbal communication, and dedicated team player.

References available upon request.

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