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Customer Service Management

Karachi, Sindh, Pakistan
February 25, 2020

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Strong Supply Chain, Business & leadership skills with 08 years of hands on experience of

Transport Operation, Fleet management, learning and development having high positive energy, self-starter, strong team work behavior, good stake holder and relationship management, quick analytical skills, strong follow-up and delivery oriented, excellent in customer service and people management, high in negotiation and influential skills with qualification of Master in commerce.


TPL Trakker Based at Shell Pakistan Limited 2007 - Present

TPL Trakker is Pakistan's first and region's largest vehicle, car tracking and fleet management services provider! It has already established its notable presence in the market and remains an emphatic market leader today despite the presence of many competitors.

TPL Trakker Co.

Base Station Administrator 2007-Present

Responsible to manage fleet monitoring operations at Shell Pakistan Ltd (World largest company )as a Custodian on behalf of TPL Trakker,

Ensure 100% compliance of tracking operations of one of biggest fleet of 450+ vehicles operating nationwide and supporting SPL's management to meet and streamline all the Shell Global’ s Policies, procedures & Standards.

Preparing Records of Financial Information

Responsible for managing their financial records and information as per the company policy and procedures,

To build winning relations and coordination with SPL and preparing invoices and follow up to client for smooth payments.

Responsible for creating timely MIS reports for keep update the management on daily basis.

Responsible for updating customers account records and maintain their Ledgers for maintaining payment history

Continuously monitoring, evaluating and improving haulier performance.

THK Associates (Pvt) Limited is one of the leading service provider of Share Registrar, Transfer Agent, Balloters for IPO’s and Share Accounting Services in Pakistan

Worked as senior Store Officer and having the following responsibilities to cater my Job professionally,

Responsible for managing timely data Enter and all manual transactions as per the company records management,

Responsible for Handling / Maintaining Main Stores items & Service Stores items and keep the records for every in/out material

Ensure for generating the weekly Procurement Delivery Report & Store material status and share with higher management.

Follow-up order with buyer and vendors for deliveries of materials. - Coordinating with Procurement Department for proper delivery of materials in timely manner.

Maintain the warehouse, record area and stores area in a neat and orderly fashion.

Internee, 03 months in 2005

Worked on various projects and provided the solution of various company of on / off shore both


The Special Recognition Award was given in recognition of our efforts for managing smooth fleet management on Sundays/holidays.

LAT award (Leadership, Accountability and Team work) was awarded in recognition of our efforts in smooth GO-Live of GSAP stream line project

The company awarded commendation certificate in recognition of my efforts in HSSE trainings for staff and concerned stakeholders, drivers.


Master’s degree M.Com

Urdu Science University

Bachelor’s degree; in B.Com

Karachi University

Intermediate in I.Com

Degree Science & Arts Commerce Collage

S.S.C in Science.

Taj Tarbiyet Project English School


Father’s Name Zahoor Ahmed Khan

Birth 01-Jun-1985

Nationality Pakistani

N.I.C 42201-8472670-1

Marital Status Married


Technical Skills

Microsoft Office (Excel, Word, Power Point, Project, Visio), Corel Draw

Photoshop, C++, MS Access and Windows

Further Skills

Word Processing, creating presentations, spreadsheets and Expert level in Excel

Data/Information management and Analysis, Mentoring and coaching colleagues


Actively participated in several inter university games also have great interest in Cricket.

Reading newspaper, collecting general knowledge and internet browsing.

Participated in various seminars, science exhibitions and lectures held within university

Languages: English, Urdu, References: Available upon request

Saqib Zahoor,

Cell: +92-305*******


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