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Assistant Customer Care

Dubai, Emirate of Dubai, United Arab Emirates
February 25, 2020

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M. AMMANI ARUNA P.O. Box - ***

Flat no. 401

Yousef Ali Building, Al Qasimia,

Sharjah, UAE.

Mobile : +971-56- 5782955


To work in a creative and rewarding environment where I would learn new technologies and do challenging work with a winning team.


Comprehensive problem solving abilities, excellent verbal and written communication skills, ability to deal with people diplomatically.




Name of the


Month and year of passing


B.Tech (ECE)

Sri Manakula Vinayagar Engineering College, Pondicherry.

May 2003

First Class

Diploma in Accounting

(Tally ERP 9)

Yennes Infotech, Pondicherry

May 2008

First Class

Tally Financial Accounting Program

Yennes Infotech, Pondicherry

Dec 2010

First Class


QuickBooks Accounting Software


MS-OFFICE (Ms – Word. Ms – Excel, Ms – Access,Ms- Power Point & Outlook)

Advanced Excel Skills


IELTS (International English Language Testing System) – 6.0 bands


1.Worked as Stores Assistant in Middle East Trade Centre (Stationary Division), Sharjah From December 2015 to July 2016

Job Responsibilities

Handle and maintain delivery of goods to Customers

Co-ordinate with Supplier for on-time delivery

Handling Quotations

Maintain Stock Inventory in Tally ERP 9

Handling Accounts payables and receivables

Reconciliation of Bank payments and Deposits

Maintain files and records of Customers

2.Worked as Administrator cum Accounts Assistant in INTERMAN TRAINING Institute, Sharjah From March 2014 to September 2015

Job Responsibilities

Attending Customer Calls.

Maintaining Visitors Log book

Preparing Certificates for Students

Tracking of payments and receipts using Tally ERP 9

Preparing Invoices for Corporate customers

Handling Petty cash and preparation of Daily Cash flow Statements

Reconciliation of Bank payments and deposits

Analysis of Profit and Loss statements

Handling Advanced Excel for Students

3.Worked as Administrator cum Accounts Assistant in ROLLA COMPUTER Institute, Sharjah From October 2012 to January 2014.

Job Responsibilities

Attending Customer Calls

Handling payments and receipts using Tally ERP 9

Handling Petty cash and preparing Daily cash flow statements

Maintaining stock of Office Stationery and other items

Analysis of Profit & Loss statements

Handling Ms-Office, Advanced Excel and QuickBooks for students

4.Worked as Co-ordinator for SAMSUNG SERVICE CENTER “SRI PADMA CUSTOMER CARE”, Pondicherry, India, from Jan 2010 – May 2012

Job responsibilities

Handling Customer Service Report (CSR)

Handling GSPN (Global Service provider Network) software

Handling all Home Appliances and Mobile phones requisition and complaints of Customers

Handling both Manual Book- Keeping and Ledger postings in Tally ERP 9

Reconciliation of Payments, Receipts and Bank deposits

Creation of VAT invoices for Customers

Administration works (Handling phone calls, Transfer calls between departments, Office stationary)

5.Worked as Administration Executive in RAMACHANDRA ENTERPRISES, Pondicherry, India, from June 2008 to August 2009

Job responsibilities

Handling Customer emails using Microsoft Office Outlook 2003

Data Entry of Accounts vouchers and Inventory management in Tally

Sales Order and Purchase Order processing of Inventory items

Creation of Sales and Purchase invoice

Handling Petty Cash in MS - Excel

6.Worked as Co ordinator cum Supervisor in CELEBRITY FASHIONS PVT LTD, Chennai, India, from October 2003 to October 2007.

Job Responsibilities

Leading a team of employees

Handling Inspections and providing on-time delivery

Maintaining Production to Finished Goods reports using MS – Excel

Handling Buyer Software (PACKONE software for the buyer TIMBERLAND only)

Create manual packing lists for Buyer’s (EDDIE BAUER, MARLBORO CLASSICS, KOHLS)

Co-ordinate with commercial department for invoice approvals and commercial documents


Name : M. Ammani Aruna

Father’s Name : S. Balasubramanian

Spouse Name : A. Munisamy

Date of Birth : 12 May1982

Sex : Female

Marital Status : Married

Nationality : Indian

Passport No. : K3873733 / Expiry date : 02/07/2022

Visa Type : Spouse Visa /Visa No 784************

Expiry date : 05/05/2021

Current Address : P.O. Box - 772

: Flat no. 401

: Yousef Ali building, Al Qasimia, Sharjah, UAE

Permanent Address : 15,Saint Rozario Street,

Muthialpet, Pondicherry - 605003.

Hobbies : Playing Trade games, Watching TV

Languages Known : Tamil, English, Hindi


I hereby declare that the information and facts furnished above are true to the best of my knowledge and belief.



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