Asdrubal Borges

Avaya Telecom Engineer

adbzox@r.postjobfree.com 407-***-****

**** ********** ** *******, **, 32834

EDUCATION

UNIVERSIDAD RAFAEL URDANETA, ZULIA, VENEZUELA

MARACAIBO, ZULIA

TELECOMMUNICATIONS ENGINEER Telecommunications Technology (Oct 1989)

ADDITIONAL SKILLS

Spanish reading and writing

Preparation of reports.

AVAYA IPOFFICE

AVAYA COMMUNICATION MANAGER

AVAYA VOIP

TCP / IP, TCP / IP networks,

IP Telephony,

structured cabling cat 5e,

telephone networks,

LAN / WAN

Ability to analyze and solve problems to meet customer needs

MS Word, Excel, Proyect, Power Point

LICENSES AND CERTIFICATIONS

*Avaya Certified Associate ACA

*AVA00915H00 AVAYA CMS INSTALLATION AND MAINTENANCE-AVAYA UNIVERSITY

*3COM CORE SWITCH CONFIGURATION AND DEPLOYING ENTERPRICE SWITCH-3COM UNIVERSITY

*AVAYA BSS062H2

*CAJUN P330 INSTALLATION AND CONFIGURATION-AVAYA UNIVERSITY

CAREER OBJECTIVE

Always oriented to the satisfaction of customer needs looking for new growth opportunities and technological stability for them.

Ability to analyze and search for solutions to the needs and concerns of the client and end user.

If I don't know how to solve the problem, I will investigate it until I get the answer. Or I know who knows how to solve it, but I will never stand idly by.

PROFESSIONAL EXPERIENCE

AVAYA TECHNICAL SERVICE COORDINATOR

COMWARE VENEZUELA, Maracaibo, ZULIA /

Aug 1994 – Oct 2017

Supervisor of Technical Service in VoIP

The elaboration and strict execution of the preventive monthly maintenance schedules for the clients' equipment, allowed to always have a wide installed base, almost free of failures, avoiding losses to our clients.

* Escalation of major problems to the manufacturer AVAYA.

The supported AVAYA devices are:

* Avaya IPOFFICE up to RELEASE 10

* Avaya Communication Manager R3 to R5.2.1

* Avaya Messanging Communication Manager 5.2.1

* Avaya System Platform

* Avaya Definity

*Configure wide area network (WAN) or local area network (LAN) routers or related equipment.

*Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure availability or speed, to identify network problems, or for disaster recovery purposes.

*Identify the causes of networking problems, using diagnostic testing software and equipment.

*Install new hardware or software systems or components, ensuring integration with existing network systems.

*Install or repair network cables. Perform routine maintenance or standard repairs to networking components or equipment.

*Document help desk requests and resolutions. Provide telephone support related to networking or connectivity issues.

Train users in procedures related to network applications software or related systems.

TRAINING SYSTEM ADMINISTRATORS

COMWARE VENEZUELA, Maracaibo, ZULIA / Jan 2006 – Oct 2012

TRAINING INSTRUCTOR AVAYA SYSTEM ADMINISTRATORS

* CONDUCT OF BASIC AND ADVANCED TECHNICAL

* TRAINING COURSES IN THE ADMINISTRATION AND MAINTENANCE OF AVAYA SERVER, AVAYA IPOFFICE, AVAYA COMMUNICATION MANAGER EQUIPMENT

Some of the clients with whom I work in the installation, maintenance and technical support of their AVAYA equipment.

Atento Call Center AVAYA

Phillips Petroleum

Penzoil

PDVSA

CONOCO

Hotel Intercontinental Maracaibo

Crowm Plaza Maruma Maracaibo

Human Talent for your Contact Center THECC Call Center AVAYA

POLINTER Petrochemical Industry

PROPILVEN Petrochemical Industry

MOVISTAR VENEZUELA

among others.

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