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Customer Service. Retail Purchasing

Palm Desert, CA
February 25, 2020

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Sheree E. Koons

***** ****** ***** ****

Indian Wells, CA. 92210


Business Experience

** April 2016-August 2019 Emingers Mountain Nursery Sales/Customer Service

Selling of trees, Shrubs, Flowers. Accounts Receivable account billing, Daily closing of registers, information to customers in regards to landscape design. Cash handling and general office duties.

** December 2017-April 2019 Big Bear Mountain Resort Finance Department

Responsible for daily auditing of all departments, cash handling/counting/balancing. General office duties.

** March 2015-August 2015 Village Reservation Service Reservationist -Responsible for the management of aprox 90 vacation rental homes in Big Bear Lake including making reservations, customer service, managing the cleaning crew/maintenance crew. Entering our properties on other websites for more exposure, bank deposits, general office duties.

** November 2014-Dec 2014 Snow Summit Resort

Security Officer-Responsible for the delivery of funds to different departments, Patrolling the grounds to ensure a safe and enjoyable experience for all guests. Parking lot sweeps looking for unlawful acts. Documentation of accidents in parking lot, general office duties.

** May 2014-July 2014 Charter Communications

Customer Service Specialist Rep-This was a temporary position during the all digital transition. Assisted customers with acquiring digital equipment, billing questions, troubleshooting equipment and general customer service to ensure customer loyalty.

** June 2013-March 2014 Olsons Spa Sales and Service Customer billing/Route Help- Monthy billing for aprox 100 customers. Follow route to ensure all rental and personal spas are maintained to standards set to maintain spas and also repair/sell spas as requested. Answer customer questions and concerns.

** November 2012-March 2013 Bear Mountain Resort-Lift Operations Lift Operator- Responsible for the safety of guests at the loading/unloading area of the carrier, safety checks each morning, logging of all mechanical information in regards to set standards, snow removal when necessary, greeting of guests, ramp maintenance.

**Sept 2011-March 2012 Cannon Improvements and Repairs Property Preservation Agent-Inspecting foreclosure properties for current condition, securing foreclosure

properties by installing digital locks, trash outs, cleaning, winterizations and documentation of current status of occupancy.

**Feb 1996-Feb 2011 Lakeshore Learning Materials, Carson CA.-Purchasing Dept. Retail Distributor/Inventory Management-Responsible for the replenishment of goods for 51 retail stores using JDA E3 System to keep sufficient product levels in all stores. Asst Manager of Retail Purchasing managing other Distributors with daily tasks of ordering, vendor contacts regarding pricing and availability of goods, District Manager contacts in the communication of store level product issues, creation of purchase orders, store visits/customer service, in store sales, Inventory, filing, item trend reports, and other misc office duties.

**July 1994-Dec 1995 Max Club/Super Valu, Huntington Beach, CA-Purchasing Dept Assistant Buyer-Duties included utilizing skills of Inventory Management to maintain proper levels of inventory at

store level. Responsible for ordering office supplies, health and beauty aids, and dry grocery goods for all stores. Other responsibilities included the creation of purchase orders, competitive shops to check pricing, price changes, setting up new vendors and new items in computer system, UPC code maintenance, filing, faxing. Use of word and excel in creating memos and spreadsheets.

**Dec 1981-July 1994 Certified Grocers Of Cal LTD (now United Grocers), Los Angeles, CA.- Purchasing Dept

Began this position in the Mail Room processing all of the company’s outgoing mail. Transported mail after processing to Terminal Annex Post Office in Los Angeles using company vehicle.

Switchboard Operator-Answered and routed an average of 2,000 calls daily. Made buying appointments for sales persons to meet with buyers, trained employees on voice mail network implemented in 1986.

UPC Scan Coordinator-Confirmed the correct scanning of all new items. Input all new UPC information from product into computer database. Contacts to the UPC Council when problems with barcodes/scanning existed. Handled member questions about scanning issues at store level.

Purchasing Clerk-Processed purchase orders which included continual contacts with vendors, maintained buying reports, logging and proofreading of trade bulletins for typing. Filing and answering phones.

Replenishment Buyer-Responsible for buying/re ordering from approximately 75 vendors for particular lines of products. Input promotions and set up new items and vendors in computer database which created pricing for entire

So Cal area. Published trade bulletins to members. Acted as back-up and support to buyer interacting with vendors and sales people.

** 1977 to 1979- Superior Fireplace, Fullerton, CA-Machine Operator Started the position as an assembler in the Flue Pipe Dept and moved up to Machine Operator using Punch Press and Brake Press equipment and well as a crane to move pallets of sheet metal to work stations. Also drove forklift to move pallets of metal to various work stations. Education

Huntington Beach High School

East Los Angeles College-Business 101

Coastline Community College-Real Estate Principles, Real Estate Appraisal. Orange Coast College-Certificate Ornamental Horticulture obtained. Allied Business School-Registered Home Inspector

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