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Manager Employee Relations

Concord, NC
February 25, 2020

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Kedrick L. Smith

**** *********** **** *******, ** 28025 704-***-**** E-mail: Human Resources / Program Manager / Operations Leader

Project management experience – Led the largest SaaS (Software as a Service) implementation in the US. 85,000 user Performance Management deployment across Wachovia Bank footprint prior to Wells Fargo merger, along with, Talent Management module deployment. Managed the insourcing of an entire HR Service center operation (including two redundant sites).

Extensive Management background, including experience in program management, operations, employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, payroll processing, HR policies development and legal compliance.

Demonstrated success in negotiating win-win outcomes, implementing project plans, developing teambuilding programs, creating operations manuals, corporate policies, job descriptions and management reports.

Proven leader with experience across multiple industries/disciplines, including healthcare, banking, telecommunications, staffing, information technology and sales.

Computer acumen - Technically skilled in MS Office Suite (Word, Excel, and PowerPoint), HRIS Systems (Psoft, Taleo, TempWorks), Payroll Systems (ADP, Intuit, PayCom, Kronos), MicroSoft Teams, SharePoint, OneNote, Visio. SKILLS

Talent Management

Organization Start-ups

Process Improvement

HRIS Technologies

Call Center Management

Program/Project Management

Budget planning & management

Staff Recruitment & Retention

Employee Relations

Benefits Administration

Client Management

Orientation & On-Boarding

Training & Development

Performance Management

Organizational Development


The Morales Group – Charlotte, NC

Regional Operations Manager, 5/19 - Present

Market leader of North Carolina and South Carolina. Responsible for overall customer satisfaction and experience, both clients and employees. Work with the sales team for on-boarding of new clients to ensure that clients are continually moving toward an integrated use of the organization product lines and services. Ensure the quality for services provided to new and existing customer base.

Key Duties:

o Client Management o P&L Management

o Source, recruit and hire staff o Payroll Specialist o HR Business Partner o Market Development

o Project Management

o Team Development

o Strategic Partner

o Community Engagement

Key Results:

o Profitable organic growth of clients/territory Manage multiple projects while continually identifying barriers to implementation o Increased on-time fill rate over 80%, overall fill rate over 90% o Lead business implementation initiatives

o Developed & implemented plans for new operational infrastructure o Facilitated new market activity for North Carolina & South Carolina KLear Vision, Inc. — Concord, NC

President, Implementation Specialist

Executive Business Coach – The Growth Coach of North Charlotte, 5/18 - Present Director of Operations – BrightStar Healthcare of N. Charlotte & Gastonia, 6/09 – 06/18 Key Duties:

o Benefits Administration o P&L Management

o Change Management Specialist o Payroll Specialist o Sales Management o Market Development

o Project Management

o Team Development

o Source, recruit and hire

o Develop and maintain documentation

o Process Improvement

o Community Engagement

Kedrick L. Smith

5659 Mountaineer Lane Concord, NC 28025 704-***-**** E-mail: Key Results:

o Established, rolled out and maintained robust benefits package including medical, dental, vision, HRA account, etc. o Obtained Joint Commission Accreditation

o First NC BrightStar franchise to successfully obtain NC State Skilled Nursing, Infusion, homecare and respite licensure. o Created and developed NC state policy and procedure manuals used by all NC franchises. o Establish employee benefits program (HRA, supplemental, medical plans, vendor negotiation) o Highest revenue producing franchise in NC.

o Obtained highest possible insurance rating for worker’s compensation and liability costs due to increased employee awareness and safety precautions.

Wachovia Bank (Wells Fargo) — Charlotte, NC

Vice President, 9/02 – 6/09

Director of Operations – HR Service Center, 2008 – 2009 Enterprise Sr. Program Manager, 2005 – 2008

Sr. Learning Manager – WM L&D, 2002 – 2005

Fulfilled a broad range of HR, Leadership and project management functions, including oversight of a two-site call center operation

(Charlotte & San Antonio), implementation of enterprise-wide HR initiatives, establishing a new learning organization, championing the development of ROI processes, facilitation of training and leading merger integration. Key Duties:

o Establishing Scope & structure o Communication with Steering committee o Vendor Negotiations o Process Improvement

o Oversee UAT o Mitigate risks & issues

o Manage budget o Develop and maintain documentation Key Results:

o Managed the largest SaaS implementation in the US (Wachovia/SuccessFactors Performance Management platform). o Responsible for leading/managing project to in-source HR Service Center functions (previously outsourced) from vendor service organization.

o Successfully integrated and managed two HR service center sites through Golden West Financial (World Savings Bank) merger.

o Accountable for all service center key performance indicators and service level agreements. o Led learning & development team for the Wealth Management division EDUCATION

University of North Carolina at Greensboro (May 1992) MAJOR - Management Information Systems

MINOR - Communications

Liberty National University (May 2006)

Bachelor of Science – Business Administration


Leadership Cabarrus 2019 Certified Behavioral Consultant (CBC) Jack Phillip’s ROI Process Certified Zenger-Miller Facilitator (Achieve Global) Service Profit Chain Certification Targeted Selection Certification Behavioral Interviewing Certification Performance Appraisals Certification HelixPlan Facilitation TRP Certification

ADP Payroll Certification Joint Commission Accreditation Charlotte SHRM Member

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