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Administrative Assistant Service

Buffalo, NY
February 25, 2020

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Claudia M. Portillo

***** ****** ****, *** *****

Jamaica, NY 11435



February 2016 –December 2018 Associate

Client Policy Administrative Unit

AON Risk Services

Responsible for day – to- day servicing of complex professional liability, directors officers liability, employment practices liability, and other insurance programs for a portfolio of professional service team clients.

Handle data/policy recording handling for over 200 lines of coverage (60 Clients, 15 Clients Service Teams).

Proficient in systems such as Salesforce.

Prepare P&C Certificates of Insurance.

Responsible for sending clients their policies through PITD.

Process all necessary documentation for CITU which includes Invoicing, Audits,

Endorsements, Surplus Lines and, International Taxes.

Draft Client Promise, Strategy Plans, Proposals and Reviews, submissions.

Request, collate and check Benchmarking data.

Prepare Preferred Follow Form Policies (PFFP’s).

Reviewed Quotes and Binders.

Handle all renewal process for Client Service Team.

Maintain detailed electronic and paper file notes.

Resolve accounting discrepancies.

October 2003 – February 2016 Administrative Assistant

Professional Service Group

AON Risk Services

Prepare presentations and charts in PowerPoint, Word and Excel and takes care of all administrative duties (typing, scanning, photocopying, etc.)

Communicate in person and through correspondence with high level contacts inside and outside the company such as clients, markets and senior executive leadership.

Maintain good client relationships by directing calls and service inquiries to proper parties, both internally and externally, and take accurate messages.

Compose and type correspondence, memos, presentations, policy wordings, confidential materials, etc. as and when required.

Schedule and coordinate meetings, conference calls, and other executive events. Inform attendees of function dates and times, reserve meeting space, provide the appropriate equipment/materials and hospitality services as needed in these meetings such as catering and submitting visitors’ names to Aon Receptionist.

Make travel arrangements for Senior Executives, utilizing the in house travel agency and obtaining appropriate travel authorizations.

Prepare Travel and Expense Reports.

Read and route incoming mail.

Maintain and manage calendar in Microsoft Outlook, including heavy coordination of travel arrangements and itineraries.

Initiate, establish, and communicate department meetings.

Maintain database information, such as mailing lists, market lists, etc. in applicable format.

File correspondence and other records.

May provide direction to other administrative employees.

Assist the team with record keeping (attendance and time tracking)

Undertake various duties as assigned.


Bi-lingual, fluent in English and Spanish

MS Word, Excel, PowerPoint, Outlook, Windows 95/98/XP

Education: 90 hour certification course for Property & Casualty License

(Currently seeking to pass the exam)

A.A. - Liberal Arts and Sciences

Queensborough Community College, CUNY, Bayside, NY – 2002

Newtown High School, Elmhurst, NY

High School Diploma, Graduated 2000

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