Chantal Armstrong

adbzlc@r.postjobfree.com

Cell: **3 - 884 – 8120

Technical Skills

• Proficient in all Microsoft Office 2007/2010 Applications (Word, Excel, PowerPoint, Outlook, Publisher, Access)

• Well-developed business communication skills

• Highly skilled in Office Administrative procedures

• Administered Payroll operations for small to medium enterprises with payroll of 100+ employees

• Proficient in the application Simply Accounting

Personal Skills

• Extremely reliable and professional

• Accustom to multi-tasking in a high stress environment

• Able to meet tight deadlines without fail

• Well-developed stress management skills

• Bilingual language ability (French and English)

• Skilled in customer and client service

• Highly flexible and adaptable in the workplace

• Works well independently

• Exceedingly motivated to perform at the highest level Education

• Diploma, Algonquin College, Office Administration Executive o Program (2 Yr Condensed) 45 Week program, August 2009 o Achieved Dean’s List Academic Standing each Semester

• Grade 12 – New Brunswick

Work Experience

June 2016-Currently Admin/ Marketing Assistant (Part Time) John McFaul (Owner)

Animal Damage Control

• Designed new business cards

• Advertised services in various free online sites

• Developed and Maintained a Client Database

• Developed and Maintained a log of all potential contracts and realized contracts. Chantal Armstrong

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June 2018 - Oct 2018 Logistic & Sales Assistant

Carol Brown

IMS Moving Network

• Manage incoming and outgoing calls with a quality customer service and provide professional image of the company.

• Support the Export/Import team with data entry and move coordination when required.

• Ensure communication between all parties involved (suppliers, customers, management team, etc.)

• Negotiate freight and destination services rates, ensure the booking, the tracking and the monitoring of international shipments.

• Assist customers in services requests. Offer and negotiate competitive prices in order to obtain contracts. Research prices with local and international suppliers.

• Create and submit quotations and contracts to the clients.

• Provide assistance to every step of the sales process.

• When required, provide in home surveys for clients to access the volume of goods that will be shipped

• Prepare reports, presentations, correspondence and all documentation with discretion and ensure the confidentiality.

• Update and organize our information system with the latest information received/provided.

• Assist with the general duties of the office.

June 2016-January 2018 Sales and Marketing Assistant James Adams

Intelcan Technosystems Inc.

• Assisted the proposal team through the proposal lifecycle from collecting administration material, editing proposal response documents, to packing for final submission

• Maintained business development databases, files and revisions in accordance to company policies and procedures

• Prepared responses for Request for Information, Prequalification and Expression of Interest packages based on customer requirements

• Maintained the marketing collateral (promotional items), templates, branding support, proofing correspondence/presentations and minor website updates

• Assisted the department in enhancing current processes, documentation, templates, etc., as well as developed tools to facilitate day to day activities

• Drafted various tender documents and agreements such as, International Sales Rep Agreement, None Disclosure Agreement, Teaming Agreement and Memorandum of Understanding, Power of Attorney, Notary Cover Letters

• Proposal preparation support: such as document legalization (if needed), Tender documentation management, revisions, printing, shipping or logistic necessary to be presented: Coordination with Sales Director

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• Updated and maintained Project Client Database, Reference letters folder, Contract Database, Agreement Database, Business case and Price Reviews ISO FORMS

• Provided support to the CEO as requested by him directly.

• Prepared current list of International Sales Representative Agreements for the CFO.

• Assisted the Sales Directors by providing them with essential sales tools

• Maintained and ordered office supplies

• Manage relationships with external vendors such as Translators, Printers, Web Designer and Promotional product distributors.

• Designed new business card for Senior staff as per the CEO’s request

• Arranged and coordinated couriers to send proposals to various countries. Keeping in mind the Tender deadline. (there was no wiggle room)

• Coordinated and scheduled meetings for our department. Booked boardroom, sent invitations to sales directors in different countries. Kept the Vice President of Sales and Marketing informed as to who will attend.

• Coordinated and scheduled meetings for different Sales Directors and their high-profile clients from various countries. Keeping in mind certain dietary and cultural needs. Booked boardroom.

• Prepared travel arrangements for the Vice President of Sales and Marketing, the Department Manager and for some Sales Directors as well

• Worked the front reception every second week during lunch hours. Answered general phone inquiries, directed phone inquiries to the appropriate staff members. March – April 2015 Receptionist

Excel Human Resources

Gal Power

• Answered incoming calls in both official languages

• Forwarded calls to the proper department

• Dealt with incoming and outgoing mail

• Maintained the meeting room

• Helped to organize accounts payable and receivable for the accounting department January-April 2014 Assistant Training Coordinator, Stacey Boyd

United Brotherhood of Carpenters & Joiners of America Local Union #93

• Created training calendars for union members.

• Scheduled members to attend classes in order to further their education.

• Maintained database of union members’ completed courses.

• Prepared and mailed certification cards to members upon completion of courses.

• Provided opportunity to obtain WHIMS certification when needed.

• Coordinated trainers to teach the various courses. Chantal Armstrong

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• Prepared classroom by providing the appropriate textbooks.

• Expected to keep a certain level of cleanliness in the classrooms.

• Provided meals for the students attending classes.

• Collected membership fees and update membership status in database.

• Called members whose memberships were in arrears.

• Prepared the conference room for meetings with executive members. March-August 2013 Contractor, Admin Assistant,

Thom Fountain

Keller Williams Realty

• Act as Administrative Assistant/Office Manager for a successful realtor in a fast-paced City Office

• Create and maintaining client contact database

• Process new listings, prepare and upload all files into the MLS System

• Prepare offers to purchase, amendments and notice of fulfillment

• Maintain files, closings, listings and follow ups

• Create, maintain and update detailed financial spreadsheet

• Purchase office supplies as required

June – August 2013 Contractor, Admin Assistant,

Home Team

Keller Williams Realty

• Act as Administrative Assistant for four, successful realtors in a fast-paced City Office

• Updating and maintaining client contact database

• Process new listings, prepare and upload all files into the MLS System

• Keep track of closings and arrange for cheques to be picked up

• Prepare offers to purchase, amendments and notice of fulfillment

• Maintain files, closings, listings and follow ups

• Maintain accounts payable records

• Maintain and update (weekly) detailed financial spreadsheet January 2011 – June 2011 Executive Admin Assistant, Floyd Team

Keller Williams Realty

• Act as Administrative Assistant/Office Manager for three, highly successful Realtors in a fast-paced City Office

• Updating and maintaining client contact database

• Process new listings, prepare and upload all files into the MLS System

• Post open house adds in the Citizen

• Post new listings to various web sites

• Create detailed advertising flyers for all of the listings

• Keep track of conditional and firm sales

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• Create and mail various letters to clients

• Prepare offers to purchase amendments and notice of fulfillment

• Maintain files, closings, listings and follow ups

• Purchase office supplies as required

Nov 2009 –Jan 2011 Contractor, Admin Assistant,

Home Team

Keller Williams Realty

• Act as Administrative Assistant/Office Manager for three, successful realtors in a fast- paced City Office

• Updating and maintaining client contact database

• Central Coordinator of the Realtor support team of: Home stager, Photographer, House Inspector, Home Appraiser, Marketing and IT specialists

• Process new listings, prepare and upload all files into the MLS System

• Coordinate all new listings, signs, lockboxes

• Arrange for staging and virtual tours

• Keep track of closings and arrange for cheques to be picked up

• Prepare offers to purchase, amendments and notice of fulfillment

• Maintain files, closings, listings and follow ups

• Act as the initial contact for all

• Maintain accounts payable records

• Maintain and update (weekly) detailed financial spreadsheet

• Purchase office supplies as required

6 – 17 July 2009 Work Placement for Executive Admin Asst Program

• Job shadowed Executive Assistant to the Commander, 2 Area Support Group, Canadian Forces Base Petawawa

• Reviewed and maintained Commander’s schedule using Outlook

• Coordinated multiple meetings for the Commander

• Reviewed daily correspondence within internal mail system

• Drafted correspondence for the Commander

• Assisted in creation of Press releases under the Commander’s signature

• Proofread documents for Commander’s signature. Caught some errors on the draft official invitations that were corrected prior to mailing

• Created Guest List database for VIP Luncheon and tracked the responses through an Excel spreadsheet I created for the task

• Organized and filed three-year backlog of Change of Command files

• Assisted in travel details and claims for the Command Group (Commander; ASG Sergeant Major; and the Staff officer to the Commander) to Ottawa, Toronto and London

• Liaised with senior staff members in support of the Commander Chantal Armstrong

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2003 - Sep 2008 Highland Glen Canadian Drugs

Co-owner.

• Private Canadian Corporation providing Canadian prescription medications to the US Market on the internet

• Run all office operations

• Assist in developing strategic sales and marketing channels

• Review and revise marketing material

2000 – 2001 Time Plus Payroll Services Franchise, Greenwood, Nova Scotia. Owner

• National Payroll franchise

• Established company and employee records

• Processed and direct deposited payroll for 12 franchises (Robins Donut; Greco Pizza; 3 X Tim Horton’s etc)

• De-conflicted issues with clients

• Reconciled hours for employees

• Adjusted hours and calculated holiday hours

• Created T4 Slips and ROEs

1995 – 1999 Owner, Armstrong Fine Art Gallery, Petawawa ON,

• Private Canadian Corporation

• Art dealer focused on retail and corporate sales of Original and Fine Art Limited Edition Prints

• Focused on customer sales and service

• Created and marketed diverse collections of artwork from leading North American Wildlife Artists

• Drove sales to over 400,000 US dollars

• Coordinated donations of art to charities

1991 – 1992 Canadian Forces Base Lahr, Germany, Hospital Switchboard Operator

• Answered incoming calls in both official languages

• Dealt with Code Blue (crisis calls) internally within the hospital

• Maintained a calm and cool demeanor in a high stress environment

• Responsible to receive emergency calls and to inform dispatch of ambulance requirements

• Responsible to file medical records during off peak hours, in support of the central registr

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1990-1991 MCR Insurance, Office Manager, Lahr Germany.

• Managed two insurance offices with direct sales to Canadian Forces members (English and French)

• Explained coverage for the German Insurance system

• Calculated payments

• Balanced accounts receivable

• Negotiated issues on behalf of clients with German Insurance companies

• Diplomatically handled clients’ complaints.

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