Linda Gonzalez

Los Banos, Ca

209-***-****

adbzl6@r.postjobfree.com

Summary: Energetic and optimistic customer service representative with over 5 years of professional experience assisting customers in solving complex issues. Major experience lies in strategizing and leading a team as well as managment skills. Skills

● Spanish / English Bi-literate

● Excellent Conflict Resolution Skills

● Ability to Analyze Data

● Proficient in Microsoft Suite

● Customer Service Driven

● Management Skills

Professional Experience

Medical Receptionist, Los Banos, Ca

● Answered telephones and directed called calls to appropriate staff.

● Scheduled and confirmed patient appointments.

● Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms.

● Transcribed recorded messages or practitioners' diagnoses or recommendations into patients' medical records.

● Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.

● Maintained confidentiality and upheld HIPPA regulations at all times. Sales Manager, Merced, Ca

● Directed and coordinated activities involving sales of manufactured products, services.

● Ability to identify new hire’s learning style and accommodate during training sessions.

● Facilitated company trainings

● Resolved customer complaints regarding sales and service

● Planned and directed staffing and performance evaluations to develop and control sales and service programs.

● Represented company at trade association meetings to promote products Professional Experience

● Medical Receptionist, Sports & Rehab Physcal Therapy, Los Banos, Ca (Temp) 01/2020 – 02/2020

● Behavior Therapist, Esperanza Therapy Services, Merced, Ca 03/2019 – 12/2019

● Sales Manager, Rent-a-Center, Merced, Ca 03/2017 – 03/2019

● Assistant Manager, T-Mobile, Merced, Ca 06/2016 – 03/2017

● Sales Representative, T-Mobile, Merced, Ca 12/2015 – 06/2016

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