Los Banos, Ca
Summary: Energetic and optimistic customer service representative with over 5 years of professional experience assisting customers in solving complex issues. Major experience lies in strategizing and leading a team as well as managment skills. Skills
● Spanish / English Bi-literate
● Excellent Conflict Resolution Skills
● Ability to Analyze Data
● Proficient in Microsoft Suite
● Customer Service Driven
● Management Skills
Medical Receptionist, Los Banos, Ca
● Answered telephones and directed called calls to appropriate staff.
● Scheduled and confirmed patient appointments.
● Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms.
● Transcribed recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
● Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
● Maintained confidentiality and upheld HIPPA regulations at all times. Sales Manager, Merced, Ca
● Directed and coordinated activities involving sales of manufactured products, services.
● Ability to identify new hire’s learning style and accommodate during training sessions.
● Facilitated company trainings
● Resolved customer complaints regarding sales and service
● Planned and directed staffing and performance evaluations to develop and control sales and service programs.
● Represented company at trade association meetings to promote products Professional Experience
● Medical Receptionist, Sports & Rehab Physcal Therapy, Los Banos, Ca (Temp) 01/2020 – 02/2020
● Behavior Therapist, Esperanza Therapy Services, Merced, Ca 03/2019 – 12/2019
● Sales Manager, Rent-a-Center, Merced, Ca 03/2017 – 03/2019
● Assistant Manager, T-Mobile, Merced, Ca 06/2016 – 03/2017
● Sales Representative, T-Mobile, Merced, Ca 12/2015 – 06/2016