EDUARDO V. MAGHANOY, PMP®, PSM™
CERTIFICATION
Title: Project Management Professional - 1769164
Institution: Project Management Institute
Validity: 26 November 2014 – 25 November 2020
Title: Professional Scrum Master
Institution: Scrum.org
Date Passed: 20 October 2019
CONTACT INFORMATION
Address: 25LM Tower 1 One Orchard Road Condominium, 1 Orchard Road Eastwood City Bagumbayan, Quezon City
Mobile number: 090********
Email address: adbzl1@r.postjobfree.com
PROFESSIONAL EXPERIENCE
Project Manager Aug-2016 to present
Wells Fargo Enterprise Global Services
• Provide project management services to Wells Fargo technology, regulation compliance and process improvement projects through the Enterprise Project Management Solutions
• Ensure that projects are managed according to the Wells Fargo Enterprise Project Management Framework and Wells Fargo Agile Framework Project Planner July-2015 to Aug-2016
Asian Development Bank
• Provided project planning and scheduling services to Office of Information Systems and Technology of ADB projects as part of the OIST Governance and Portfolio team
• Ensured that projects are managed according to the ADB Project Management Framework
• Implemented project management using enterprise project management system
• Pioneered and coached software development teams in the use of Agile, Scrum, and Kanban
• Implemented Agile practice using JIRA
Project Manager Jul-2012 to Feb-2015
Exakt, Inc.
• Managed corporate and government IT projects awarded to Exakt, Inc., a systems integration company, based on the PMBOK and Scrum
Training Officer Mar-2011 to Jul-2012
Malayan Insurance Co., Inc.
Responsibilities
• managed the implementation of training programs
• implemented training programs to the agreed goals, objectives, KRAs, KPIs, and to
• management’s expectations
• developed and managed the over-all training plan as well as the implementation of Individual Development Plans (IDP)
• managed the involvement of each training participant to ensure that their obligations to the individual development plan are fulfilled
• provided progress reports and present the status of the training programs with the Yuchengco Group of Companies (YGC) HR ManComm summits
• identified, analyzed, quantified and documented training gaps
• managed training gaps, defining and implementing the necessary training interventions
• documented all deliveries of training intervention (training class, one-on-one coaching, etc.) to ensure that each all accomplishments are documented
• conducted training satisfaction survey at end of each training session
• conducted training evaluation (peer and supervisor’s feedback, immediate performance improvements, etc.) within 30/60/90 days after training Training modules developed and conducted
• Choosing the Appropriate Leadership Style
• Making Sound Decisions Under Pressure
• Leading by Example – Develop and Sustain Your Team’s Performance
• Above and Beyond: Delivering True Customer Service Special Projects managed
• Organizational Transformation through the IiP Certification
• ISO 9001:2008 Compliance by the HR and Training Department Business Development and Training Manager Jan-2010 to Mar-2011 Magellan Solutions Outsourcing, Inc.
Responsibilities
• developed processes and procedures for an outsourced operation by conducting business analysis of the client’s business and operating processes
• created training programs and modules to develop operation-ready BPO agents to support the client’s outsourced services
• oversaw the implementation of training for new hires
• implemented training programs according to set goals, objectives, KRAs, and KPIs
• implemented outsourced operations to the agreed scope, quality, on time, on budget
• and to customer expectations in accordance with the customer contract
• managed client relationships during the implementation of the outsourced process
• managed risks involved during the implementation a new outsourced line of business
(LOB)
• managed LOB training requirements and performance improvement needs
• maintained an organized training database which documented all deliveries of training intervention (training class, one-on-one coaching, etc.)
• conducted training satisfaction survey at end of each training session
• managed transition of LOB from training to initial operation of new LOBs Training modules developed and conducted
• Customer Service Representative Core Skills training
• Choosing the Appropriate Leadership Style
• Client process-specific technical trainings
• Performance improvement interventions
New LOBs implemented
• Customer Service for US Telco
• Technical Support Service for US Telco
• TeleSales for US Personal Insurance company
• Customer Service for US Online Consumer Products company
• TeleSales for Australian Tourism company
Project Manager Apr-08 to Nov-09
IL&FS Technologies Philippines, Inc.
Responsibilities
• managed the Change Management component of the Land Titling Computerization Project (LTCP)
Part-time Lecturer Sep-07 to Aug-08
De La Salle - College of Saint Benilde - NSTP-CWTS Department Responsibilities
• Conducted classroom lectures on social responsibility, sustainable community development, and Benildean orientation and values formation
• Managed non-classroom learning activities to facilitate learning and community immersions
• Provided consultation hours for students
College Instructor Jun-07 to Aug-07
AMA Education System – e-Learning Department
Responsibilities
• Conduct lectures on Philosophy, Management Logic, and Business Ethics
• Develop learning materials
• Manage an e-learning portal
• Develop online learning evaluation tools
Technical Support Representative Mar-06 to May-07 Orchid Cybertech Services, Inc. Customer Service Representative Sep-05 to Feb-06 IBM Daksh Business Process Services Phils., Inc.
Business Analyst May-05 - Aug-05
Software Ventures International (T-Mobile Legal Services) TRAININGS ATTENDED
Professional Scrum Master Certification Course
Scrum.org
October 17-18, 2019
Project Management Professional Certification Course Project Management Institute – Philippines
September 15-19, 2014
Customer Service Innovation
Inspire Leadership Consultancy, Inc. (Inspire)
November 4-5, 2011
Evaluation of Training Programs
Center for Labor Education, Advocacy, Research and Development, Inc. (CLEARED, Inc.) October 3-4, 2011
Measuring Talent Initiatives
Development Dimensions International (DDI)
July 27, 2011
Information Security Auditing
IL&FS Technologies Philippines, Inc.
August 30-31, 2008
Document Imaging System Management
IL&FS Technologies Philippines, Inc.
August 23-24, 2008
Online Transaction Processing
IL&FS Technologies Philippines, Inc.
August 16-17, 2008
Advanced Systems and Network Security
IL&FS Technologies Philippines, Inc.
August 9-10, 2008
Data Communication
IL&FS Technologies Philippines, Inc.
August 2-3, 2008
Network Management and Implementation
IL&FS Technologies Philippines, Inc.
July 26-27, 2008
Database Administration
IL&FS Technologies Philippines, Inc.
July 19-20, 2008
Systems and Applications Design
Assyst, Inc.
July 19-20, 2008
Project Management Fundamentals
Assyst, Inc.
April 5-6, 2008
EDUCATION
BA Philosophy
University of the Philippines, Diliman
1999 - 2005