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Manager Customer Service

Location:
Fort McMurray, AB, Canada
Posted:
February 25, 2020

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Resume:

MOHMAD IRFAN MULLA

M: 780-***-**** Email: adbzk1@r.postjobfree.com

*** ***** **, **** ********, AB T9K2X6

PROFESSIONAL SUMMARY

Friendly, enthusiastic, and hard worker with strong safety mindset respect, raise the bar, commitments matter and do the right thing

August 2018 – Present Assistant Manager/ Rogers (Foneshop Communications)

● Helped customers find the phone they are looking for at their budget

● Achieve monthly sales targets for all the metrics

● Checking full inventory on a weekly basis

● Resolving and troubleshooting various customer issues Sep 2007 – Jun 2018 Floor Manager/ New Northland Deco Park Fabrics Pvt Ltd Randburg, South Africa ● Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

● Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

● Determined customer needs by asking relevant questions and listening actively.

● Followed merchandising guidelines to present visually appealing Displays.

● Responded to customer questions and requests in a prompt and efficient manner.

● Oversaw supply restocking, area cleaning and product organization.

● Trained and coached employees

Jun 2004 – Mar 2007 Manager/ Mega Super Market

Tzaneen, South Africa ● Oversaw supply restocking, area cleaning and product organization

● Evaluated team and employee performance in order to develop and implement effective corrective actions.

● Responded to customer concerns with friendly and knowledgeable manner.

Oct 2003 – Apr 2004 Cashier/ Sweet Street

Randfontain, South Africa ● Pleasantly engaged customers when they entered the store.

● Maintained a clean and tidy checkout area.

● Worked the cash register and processed various payments. Certificate: .CSTS

Construction Safety Training System (CSTS 2020) - Fundamentals

.CSO

Common Safety Orientation

.Standard First Aid (CPR and AED)

Education

1997-2001 High School Diploma in

Bardoli, India M.B.M. Convent High School

References available upon request



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