BHAVANA SOMALA Phone #: 732-***-****

Salesforce Administrator Email: adbzjd@r.postjobfree.com

Summary:

5+ years of experience in Salesforce.com CRM and Force.com platform as aAdministrator.

Experience in Requirement Analysis, Design, Application Support, Web Applications, MVC, MVCC and Client/Server Architecture.

Experience inSupporting Sales Cloud, Service Cloud, Custom Cloud, Communities, Marketing Cloud, Insurance, Web and Client ServerApplications.

Extensive experience Salesforce setup menu, Configuration, Custom Application, Administration, Data Migrationand Deployment of applications to Force.complatform.

Experienced in managing the Data, Forecasting, Accounts, Contacts, Cases, Leads, Activities, Opportunities, Chatter and App Exchange applications.

Extensive experience in creating lookup relationships and master-detail relationships on the objects and creation of junction objects to establish connectivity among other objects.

Extensive experience in create or enhance Standard Objects, Custom Objects, Fields, Record Types, Profiles, Roles, Users, Record Types, Pick Lists, Page Layouts, Email Services, Custom Page Layouts, Custom Fields, Custom Wizards, Workflow Alerts, Workflows, Process Builder, Field Level Security, Support Processes, Support Settings, Email-to-Case, Web-to-Case, Integration, MDM, Validation rules, Assignment rules, Escalation Rules, Actions, Approval Processes, Reports and DashBoards.

Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.

Extensive experience of automating complex business processes using workflows, approval process, dynamic approval process, sharing rules and validation rules.

Experience in creating Process builder processes and visual cloud flows inSalesforce.

Experience working withsalesforce.com sandbox and production environments and experience in managing Full Copy,Partial Copy, Developerand Configuration-only Sandboxes.

Hands on Experience in Data Migration using Data Loader, Bulk API, Import and Exports.

Deployed Components from Development Sandbox to QA, SIT, UAT and PROD using Flosum.

Excellent experience in using SQL, SOQL and SOSL.

Experience in Agile Methodology (Sprints, Scrum calls).

Education & Certifications:

Masters in IT Management - Campbellsville University, Kentucky, USA

Bachelor of Technology - JNTU, India

Certified Salesforce Administrator.

Technical Skills:

Core Expertise

Salesforce.com Requirements gathering, Administration and Datamigration.

Operating System

Windows 7/8/10, Windows Server 2012

Salesforce Technologies& Tools

Salesforce CRM, Lightning, SOQL, SOSL, SalesForce Outlook, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Data Loader, S-Controls, Force.com, Data Loader, Bulk API, Excel Connector and Folsum.

Methodologies

SDLC, Agile/Scrum.

Miscellaneous

Project Management, Change Management, Release Management, BusinessAnalysis, Requirement Gathering, Offshore/Onsite Development, MS Office, Visio, MS Project,Reporting

Professional Experience:

CSL BEHRING, King of Prussia, PA Aug 2018 -Till Date

Salesforce Administrator

Responsibilities:

Performed the detailed analysis of functional and technical requirements; designed &deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects.Demonstrated ability to translate customer requirements into specification.

Worked closely with Business Users, IT Leadership & cross-functional teams to address strategic business issues involving CRM and customer supportoperations.

Customized page layouts for Accounts, Contacts, Cases and Custom Objects.

Created Relationshipslike Master-Detailed, Lookup andJunction objects.

Created Master-Detailedrelationshipto implement Roll-up Summary fields on Master Object to aggregate data from child records on the parent.

Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.

Createdworkflow rules&defined related tasks, email alerts, filed updatesfor business requirements.

Created validation rulesfor business requirements

Identified the security requirements, profiles and access controls for the objects/Reports.

Maintained user roles and profiles, security settings, access settings etc. (User Profiles, Role Hierarchy, Sharing Rules and Security)

Designed Custom Tabs, Approval Processes &Auto-Response Rules for automating business logic.

Implemented Email-to-Case, Web-to-Case.

Implemented Security access to the user profiles by creating Object level security, field level security and record level security.

Has comprehensive understanding of CRM Business processes and involved in various SFDC implementations covering Sales Cloud, Service Cloud, Call center and App-exchange applications.

Developed Lightning components, configured various Reports and Dashboards using Salesforce for different user profiles as needed.

Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of Lightning and its features.

Deployed the Custom objects, Custom tabs, Integration, Validation rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.

Deployed Salesforce components from Dev sandbox to QA, SIT, UAT and PROD using Flosum.

Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Saleforce.com, Salesforce Lightning, Data Loader, Change Management, Service Cloud, Sales Cloud, SOQL, SOSL, Sandbox, Force.com IDE.

Ops ramp, India Aug 2016- July 18

SalesforceAdministrator

Responsibilities:

Worked with groups, participated in Requirement Gathering Sessions to define their needs and developed an action plan and specification document.

Customized page layouts for Accounts, Contacts, Cases and Custom Objects.

Createdmany Lightning Components and complete Custom Objects as specified in the scope document.

Created Custom fields, Pick lists, field dependencies and Formula Fieldsto the custom objects.

Created pick lists and Page layouts and coupled those using Record Types.

Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers and partners.

Created Page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Created Profiles and implemented Object and field level security to hide critical information.

Created Users, Roles, Public groups and implemented Role hierarchies, Sharing rules and Record level permissions to provide shared access among different users.

Developed, configured various Reports and Dashboards using Salesforce for different user profiles as needed.

Used Apex Data Loader to migrate data such as accounts, campaigns from legacy system.

Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.

Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Call center, Chatter & App-exchange applications.

Performed Data Cleansing, Data Processing in .CSV files using V-Lookups.

Performed Data Import/Exports Using Data Loader and Bulk API.

Deployed Salesforce components from Dev sandbox to QA, SIT, UAT and PROD using Changesets.

Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and triggers.

Communicated project status and escalate issues to management. Provide feedback for improving Technical Publications procedures, standards, and methodologies.

Environment: Saleforce.com, Salesforce Lightning, Change Management Data Loader, Service Cloud, Sales Cloud, SOQL, SOSL, Force.com IDE, Import Wizard.

OMICSInternational - India May 2014 – July 2016

Salesforce Administrator

Responsibilities:

Designed implementation, business requirements document with the complete requirements gathered from the SME’s.

Create Roles and assign privileges to the employees based on the business requirements.

Collaborating with the sales and the support team in driving the CRM process improvement.

Maintaining documentation relating to Migration Plans, standard operating procedures and web statistics in relation to the business requirements.

Migrated Data usingData Loader, Excel Connectorfor Data Migration.

Performed Data Cleansing, Data Processing in .CSV files using V-Lookups.

Performed Data Import/Exports Using Data Loader and Bulk API.

Developed Validation and Workflow rules.

Implemented Salesforce Sales Cloud for partners.

Migrating Accounts, Contacts and campaigns data from legacy systems.

Creating Force.com sites for external users and configuring public access to accommodate data access in visual force pages.

Implementing Salesforce Chatter functionality for one to many business users.

Experience with Outlook Integration, SSO and Salesforce to Salesforce functionality.

Developed, configured various Reports and Dashboards using Salesforce for different user profiles as needed.

Deployed Salesforce components from Dev sandbox to QA, SIT, UAT and PROD using Changesets.

Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment:Saleforce.com,Data Loader, Sales Cloud, Service Cloud,Workflow, Approvals, Reports, Custom Objects, Custom Tabs, Page layouts.

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