CARLA SAPP

Washington DC Metro – TEL: 202-***-**** – E-MAIL: adbzid@r.postjobfree.com

ADMINISTRATIVE SPECIALIST

OFFICE MANAGER IT PROJECT COORDINATOR

Performed a wide range of administrative and personal assistant duties including conducting research, preparing statistical reports and spreadsheets, preparing correspondence, reports and presentations, handling information requests, planning conferences and meetings, providing purchasing and payroll support, fulfilling employment administration requirements, making travel arrangements, and maintaining calendars and schedules.

PROFESSIONAL SUMMARY

POTOMAC VALLEY MANAGEMENT 2017 – current Assistant Property Manager

SIBLINGS TOGETHER, USA 2015 – 2017 Program Office Manager

RUNNING THINGS, LLC 2013 – 2015 Project Coordinator

DC GOVERNMENT (DC LIBRARY) 2012 – 2013 Senior IT Consultant – Customer Support Services

J&F TECHNICAL SOLUTIONS 2010 – 2012 Project Finance Manager

DC METROPOLITAN POLICE 2007 – 2010 Project Finance Manager

SELECTED CAREER HIGHLIGHTS

●Served as Project Finance Manager for DC. Metropolitan Police Department's $2.6M implementation of its first Data Warehouse, resulting in the retiring of 40 legacy systems and long-term reduction of IT operational costs by $3.8M annually for the Department.

●Served as a liaison between the project team and business stakeholders utilizing Technical and Non-Technical Communication Methods

●Solid knowledge and skills with Microsoft Office, financial record keeping and reporting software and systems.

●Expert analytical and critical thinking skills.

●Draft and update documentation of IT Standard Operating Procedures (SOP) and Service Level Agreements (SLA)

EARLY EXPERIENCE

●WINSTAR COMMUNICATIONS; ABROS COMMUNICATIONS, MCI/WORLDCOM; SUTHERLAND, ASBILL, BRENNAN LAW FIRM;

CROWELL & MORING LAW FIRM

EDUCATION:

BS, Business Administration

Texas College (Tyler, TX)

4-year Degree

Business Administration

PROFESSIONAL EXPERIENCE:

Potomac Valley Management, Upper Marlboro, MD 2017 – current

Property Manager Administrator

Responsible for assisting in all areas defined as part of the Administrative Specialist job description, perform

property administrator duties for the team. Ensure a high level of professionalism and foster positive

relationships with owners, tenants and clients.

●Respond to and initiate inquiries (questions regarding purchasing, personnel, facilities, administration, specialized programs, etc.) Compose and/or prepare correspondence, memoranda, promotional materials, forms, newsletters, manuals, and reports using appropriate MS Office tools.

●Prepare presentation materials for use by others, editing content and adding appropriate graphic and design elements. These responsibilities may include creating basic web content.

Plan, prioritize and schedule meetings and appointments for Directors and other management.

●Perform specialized administrative duties required to support the specific program area, using discretion to make judgments based on operating guidelines. Support purchasing requirements for department, researching items and obtaining price quotes, entering information into university systems, receiving purchase orders, and maintaining P-Card information as required.

●Support human resource and payroll processes as a primary contact or backup for payroll preparation or certification, leave tracking, appointment papers, and other requirements.

●Arrange and coordinate travel and travel reimbursement for staff.

●Ensure all property files are prepared and maintained in an orderly and logical manner, including leases and contracts/

●Make sure invoices are processed in accounting with appropriate back-up and according to establishment procedures.

●Also responsible for ensuring tenant information within data base is current and up to date.

●Update and maintain office procedures in the property Operation’s Procedure Manual under direction of Regional Managers.

●Ensure Certificates of Insurance for tenants and vendors are up to date.

●Oversee the processing of management and maintenance staff hours, expense reports, check requests for review and approval.

●Assist supervisor with aspects of annual budgets preparation and monthly financial reports, as well as preparation of bank deposits.

Siblings Together USA, Washington, DC 2015 – 2017

Office Manager (Non-Profit)

Developed organizational procedures and systems for office personnel including: manual/electronic filing, billing, accounts payable, payroll and scheduling.

●Serve as the Administrative Officer for CEO and employees of eight (8).

●Tracking, assigning, and maintaining all correspondence for the CEO and Consultants.

●Manage employees schedule and troubleshoots scheduling conflicts as they arise.

●Continue training in management, organization and team-building skills for staff.

●Work with HR to close out all End of Year Performance Plans, while inputting data and reviewing all End of Year appraisals for compliance and awards.

●Provides data analysis and monitoring of progress toward meeting short and long-term goals and objectives.

●Researches various issues (HR, Employee Relations, Budget, Information Technology, Training, and EEO).

●Provides recommendations and advice on best course of action.

●Procure and monitor supplies, equipment and cash expenditures on small items (Petty Cash).

●Established and maintained business relationships with vendors and clients

Running Things, LLC Washington, DC 2013 – 2015

Project Coordinator (Administrative)

Responsible for administrative operations of the company and overall responsibility for support services, financial

planning and project initiative.

●Provided administrative support to the executive and operations staff.

●Successfully planned and executed corporate meetings, luncheons and special events for groups of up to 75 attendees.

●Managed and reviewed all contract and financial documents for vendors, clients and program partners.

●Developed and provided outreach materials for registered participants for various events.

●Compiled notes-maintained logs and documented meeting minutes and ensure delivery to all executive team members.

●Assisted with program and event follow up, documentation and evaluation.

●Provided quality control through methods such as Budgets, Staff Activities and Intended Final Product.

●Maintained and updated the office operational manual, policies and procedures.

DC Public Library, Washington, DC 2012 – 2013

Program Business Analyst (Information Technology Division)

Served as the Program Business Analysts in one the largest Library System within the National Capital Region (NCR). Responsible for providing superior Customer Support Services for the library.

●Provided technical support services for the DC Public Library and its twenty-seven (27) branches.

●Successful Team player

●Supported customer service request using an Asset Management System called Footprints Services (BMC Remedy Product).

●Analyzed and provide support and resolutions to incidents and issues.

●Assisted with drafting and updating documentation of IT Standard Operating Procedures (SOP) and Service Level Agreement (SLA).

●Served as the team lead, responsible for the development of policies and guidelines in accordance with industry best practices for Service Support Operations.

●Performed a variety of IT tasks including reports generation and analysis, assessment of inventory management, and evaluation of issue incidents.

J&F Technical Solutions, Camp Springs, MD 2010 – 2012

Project Finance Manager

Served as the Manager (Project Finance Manager) of the Finance Team. Ensure that all project financials are properly managed, accrued and balanced.

●Collaborated with subject matter experts and provided advice, guidance and counsel to senior management on monthly billing cycle.

●Scheduled and coordinated meetings with clients.

●Review all invoice calculations before transition to clients.

●Determined account status and followed up clients regarding unpaid invoices.

●Managed task orders and worked with managers to establish project events and risks.

●Drafted weekly status reports and responded to customer or client inquiries.

●Developed and maintains detailed project plans using Microsoft Project 2007/2010.

Metropolitan DC Police Department, Washington, DC 2007 – 2010

Program/Senior Business Analyst

Served as the Senior Program and Business Analyst of the Financial Team. Ensured that all project financials are properly managed, accrued and balanced. Worked with the contracts and procurement office to ensure proper management of the department’s portfolio of Contracts.

●Supported the CIO in a variety of administrative and executive initiatives

●Served as Program Finance Manager, whereby I oversaw all finance matters (budget preparation, budget submission, financial reporting, project projections, cost-benefit analyses, and variance analyses).

●Assisted the CIO lead IT initiatives to simplify government operations, advance technology applications to improve public services, and drive the innovation economy by effectively managing and monitoring the funding allocations and budget.

●Compiled charts, spreadsheets, and memos to report on programs and budgets.

●Ensure responses are delivered to the client for appropriate approval and tracks SLAs for completion of deliverable

●Monitored grant sponsored projects valued over $10 million.

●Team member of the Security Clearance and Investigation Process for all employees within IT

●Perform feasibility analysis, scopes projects, research current policy and regulations, provide content expertise and works with the project team to prioritize deliverables and negotiate on product functionalities.

Contact this candidate