Customer Service Manager

Richard Molina

adbzgl@r.postjobfree.com Tucson, AZ 520-***-****

Summary

More than fifteen years of experience in customer service including receiving intake applications, resolving customer issues and debt collection for government, private and non-profit agencies. Data entry experience, efficient, accurate and detail oriented. Self-motivated enthusiastic person who works independently and in a team environment. Excellent communication skills. Bilingual in Spanish and English.

Skills and Achievements

Customer and Client Relations

Processed client and customer intakes for financial, housing and child support agencies

Entered and maintained data on agency case tracking and case management systems

Worked in high-stress environments and resolved complaints in a timely manner

Researched and resolved inquiries on daily basis

Managed case files and accounts expeditiously

Communication and Research

Excellent communication skills and fluent in Spanish and English

Ιnteracted with social service and financial institutions

Compiled data for weekly, monthly, and quarterly reports

Technology

Literate in Windows 10, Microsoft Word 2016, and basics in Excel

Experience

Project Ayuda, Tucson, AZ 1 year

Office Specialist

Administration of Resources and Choices, Tucson, AZ 7 years

Housing Assistant

Child Support Enforcement Administration, Tucson, AZ 11 years

Collection Supervisor, Case Manager

Office of Special Investigations, Tucson, AZ 2 years

Investigator II

University Medical Center, Tucson, AZ 3 years

Accounts and Legal Settlement Collection

Education and Certifications

Lynda.com online training

Enrolled in courses in Excel, Customer Service, Microsoft Word, Windows 10

University of Arizona, Tucson, AZ

Completed 30 credits in Public Administration

Pima Community College, Tucson, AZ

Associate’s Degree in Business Management

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