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Customer Service Sales

Houston, TX
February 25, 2020

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Alex Hernandez

210-***-**** /

LinkedIn URL:


Houston Community College Anticipated Graduation: 08/2020

Degree: Associate of Computer Systems Networking

Major: Cyber Security

GPA: 4.0

Texas Tech University Graduated May 2012

Degree: Bachelor of Communication Studies

Minor: Finance

GPA: 3.4


Proficient in Microsoft Suite

Proficient in Windows 10, Linux, Windows Server 2016

OBS Video Recording Software

Java Programming

Virtual Machine (VMWare) experience

Understanding of networking concepts

Customer Service/ Communication


Conflict Resolution

Time Management



Writing/ Documentation


AIG 02/2020-Present

Retirement Specialist

Provide loyalty-building service to customers by answering incoming calls with a high degree of accuracy and speed, while consistently meeting key department performance metrics.

The ability to simultaneously navigate through multiple computer systems.

Deep knowledge and understanding of retirement products offered by AIG.

Provide a single point of contact for responding to case inquires related to status, selected data changes, required forms information and documenting all inquiries and any corresponding action taken.

Allstate 02/2018-08/2018 Total Loss Processor

Helped clients receive payments for total loss claims.

Worked directly with beneficiaries to collect documents, resolve any errors and answer any questions regarding claim status.

Communicated with members of Allstate and 3rd party clients in a friendly, professional, and informative manner to help expedite the claims process.

Performed clerical functions which included copy and printing work, handled office checks, filing and assisted the team and supervisor in multiple projects using expert time management with little supervision.

Regularly acknowledged at Allstate meetings for excellent customer service and helpful teamwork.

USAA 03/2013-09/2017 Financial Foundations Specialist

Licensed in over 40 states to issue and adjust auto and home insurance policies.

Identified member events to provide solutions on products and close on product sales that meet the member's needs and facilitate the member's financial security.

Communicated to customers and team members in a professional manner via e-mail, phone, and phone app.

Displayed team leadership by helping fellow employees with job role during meetings and on the sales floor.

Won multiple awards for excellent customer service at USAA.

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