Executive Assistant

CHERYL QUENNEVILLE

Agawam, MA *****, 413-***-****

adbzga@r.postjobfree.com

PROFESSIONAL QUALIFICATIONS:

• Extensive knowledge of all Microsoft applications including Word, PowerPoint, Adobe, Outlook, Visio and Excel (fluent with Pivot Tables, Charts and Graphs) as well as applications such as Kenexa, Smart Pictures, Access, Webex, Apperature, NextGen, EPIC, Citrix, etc.

• Exceptional organizational skills, detail orientated and the ability to effectively multi-task in a

high pressure, high volume environment.

• Powerful oral and written communication skills.

• Self-motivator with a proven ability to thrive in any situation and contribute and/or lead a successful team

environment.

•Extensive Project Management Experience

•Highly Analytical Troubleshooter

•Outstanding Leadership Qualities

•Excellent Customer Service Skills

•Extensive knowledge of Accounts Payable/Receivable tasks

•Extensive knowledge of Procurement tasks and responsibilities, budget management, preparation, expense tracking and reporting.

•Extensive Event Management and Facilities Management skills.

PROFESSIONAL SUMMARY:

Looking to fill a role that will showcase my extensive qualifications and experience working side-by-side with Executive and Senior Staff or Human Resources to ensure solid operation of teams, departments and overall company/department success.

EXPERIENCE:

03/16/2019 – PRESENT

ADMINISTRATIVE/MEDICAL RECEPTIONIST, PIONEER VALLEY CARDIOLOGY ASSOCIATES

Responsibilities include but are not limited to:

•Onboarding new patients, consisting of creating patient charts, scanning in all health history, diagnostic and procedure reports.

•Processing all new referral patients and requesting all patient historical files and test results.

•Check-in and check-out desk representative for a 23 physician/APP/MA office that in two locations, consisting of new and established patient appointments, follow-up appointments including testing (Holter Monitors, Stress Tests, EKG’s, Echocardiograms, Nuclear and Vascular exams).

•Process co-pays as needed, process supporting documentation and any paperwork needed to complete check-in.

•Check-out patients by scheduling follow-up appointments and any Cardiology tests ordered.

•Prepare patient charts for next day appointments.

•Call to confirm patient next day appointments, testing and procedures.

•Create Excel spreadsheets to track appointments and in/out of office days, testing days, reading days and remote pacer checks, cath lab duties, etc. for Physicians.

•Observe all Cardiology tests on a 2-month rolling basis for educational purposes.

•Completed CPR and Blood Pressure check course with yearly renewal.

•Onboarded 2,500+ patients consisting of creating new charts in office application and patient portals, as well as scheduling initial physician appointments.

Continued:

02/21/2000 – 08/1/2018

EXECUTIVE LIASION, MassMutual life Insurance Company

E-COMMERCE/MARKETING (WOMEN’S MARKETS, SPECIAL CARE MARKETS AND MULTICULTRAL MARKETS), IT CUSTOMER SERVICE AND CORE SOLUTIONS DEVELOPMENT

Responsibilities included but were not limited to:

•Demonstrated a highly effective and efficient work ethic and environment for management and work unit. I delivered high-quality results and consistent timely deliverables for my team members. Directly supported SVP and senior management team with a variety of tasks that included but were not limited to:

• Calendar Coordination including meetings, conf. rooms and off-site venues, etc. for Sr. VP and direct reports.

• Provided high-level professional administrative assistance to two departments that totaled approximately 260 team members.

• Provided travel coordination including flights, hotels, ground transportation, etc. for Senior VP and direct reports.

• Budget Coordination. Created and managed $8.5 million + budget. Processed all invoices and expense payments. Managed Salary and bonus pools, as well as yearly increases for 260 team members.

• Coordinated all new hires, temps and second workstation needs, as well as new equipment needs.

• Coordinated interview schedules and conducted pre-interviews for all open job positions in my department/unit.

•Acted as facilities manager in seating layout, placement and operational needs.

• Entered requisitions for job openings into Kenexa system and assist HR with recruiting.

• Managed 3-month Life Insurance Seminar that included 6 separate locations, two years in a row and 8 locations the 3rd year. Coordinated registration, speakers, overnight accommodations, culinary needs and provided assistance with handouts, slides and giveaways. Created and administered billing structure/process for over 600 attendees. Served as primary contact for any questions for all registrants.

• Co-managed 2-day meeting in New York at The Muse Hotel with 25 General Agents to announce new Marketing Programs and Field Incentives. Coordinated meeting room, audio, handouts, agenda, overnight accommodations, culinary needs, thank-you packages, presentations, tickets to Broadway play (Chicago), group dinner and attendance at the US Open for 45 people.

• Worked closely with Marketing Team to create and deliver successful Marketing Campaigns including Marketing Materials and Advertisements.

• Managed all departmental outings, Holiday events and gatherings from catering, hospitality and gifts when necessary.

• Assisted with writing presentations, announcements and organizational changes as necessary.

02/1994 – 02/2000

EXECUTIVE ASSISTANT, Merrill Lynch

Responsibilities included but were not limited to:

• Calendar Coordination including meetings, interviews, off-site venues, etc.

• Travel Coordination including flights, hotels, ground transportation, etc. for external candidates, VP and direct reports.

• Ordered supplies including technology requests for 80-person unit, which included laptops, blackberry requests, cell phone and home PC’s.

• Budget Coordination. Created and managed $5.5 million budget for 6 years. Processed all invoices and expense payments. Managed Salary and bonus pools, as well as yearly increases for 80-person unit.

• Coordinated all new hires, temps and second workstation needs, as well as new equipment needs.

• Managed 6-person Administrative Team including writing and delivering performance appraisals, weekly meetings and project plans.

• Managed and coordinated all NASD and Continuing Education classes and exams for all of Merrill Lynch Life Insurance.

• Coordinated and managed all employee meetings including recognition, departmental and Holiday Parties.

09/1991 – 02/1994

ADMINISTRATIVE ASSISTANT/PROJECT ASSISTANT, PALMER GOODELL

Responsibilities included but were not limited to:

•Preparation of all correspondence for 6-person Sales Representative team.

•Answered incoming phone calls for same team and directed as appropriate.

• Prepared all sales proposal presentations for same team.

• Copying

• Binding and editing final proposals for clients

• Assisted with billing and contract preparation and execution

• Attended management meetings to discuss marketing and sales concepts and ideas

• Attended client meetings when sales manager was unavailable to review proposals and contracts.

EDUCATION

10/1990 – 07/1991

ST. JOHN’S SCHOOL OF BUSINESS, West Springfield, MA Completed 2-year course in 10 months

With a Certificate for Administrative/Medical Secretary/Receptionist.

References Available Upon Request

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