Years of experience in setting up WAPS, setting up LANS/WANS, SAN, Putty, BMC Client Management, Parature, WLC, Cisco ISE, Remedy, BMC Track It, Oracle databases, Salesforce, Access, Amazon Web Services, Microsoft Office 2010, Unity3D 5, Microsoft Outlook, Service Desk, Desktop Central, Exchange, Acronis, Active Directory, Windows Group Policy, Windows Server 2008 and 2012, Visual Basic, Checkpoint, Cisco IP Communicator, Windows., Mac OS X, Linux, Remote Desktop Connection, PSTOOLS, Cisco Wireless LAN Controller., Citrix Receiver/Workplace, INFOBLOX, Alienvault, Aruba Wireless, Sophos, VPN, VM Ware, RSA tokens (hard and soft), and Symantec Endpoint Protection
Full understanding of NIST and experience with US-CERT security vulnerability scans/updates
Experience with encryption software such as PGP and Checkpoint.
Experience with backing up data using Druva, Crashplan, and AWS.
B.S. with a concentration in Computer Science / Mathematics
Washington Adventist University, Takoma Park, MD (Graduated July 28, 2011)
Certification of Investigation for Public Trust: High Risk (O6O)
Date of Investigation: 12/12/2017
Certification of Completion: Certified Information Systems Security Officer (CISSO)
Effective Date: November 13, 2018 CareerAcademy.com, Needham, MA Training Hours: 23 CEUs: 23 CPEs: 40
Certification of Completion: Certified Information Systems Security Professional (CISSP)
Effective Date: November 14, 2018 CareerAcademy.com, Needham, MA Training Hours: 5 CEUs: 5 CPEs: 40
Certification of Completion: Certified Professional Ethical Hacker (CPEH)
Effective Date: August 30, 2018 CareerAcademy.com, Needham, MA Training Hours: 10 CEUs: 10 CPEs: 40
Certification of Completion: CompTIA Security+ Certification
Effective Date: October 12, 2018 CareerAcademy.com, Needham, MA Training Hours: 20 CEUs: 20
Detecting and Mitigating Cyber Threats and Attacks by University of Colorado System on Coursera.
License #: ZZ4UTENN5Y9K Certificate earned at Friday, July 6, 2018 8:13 PM GMT
Cyber Threats and Attack Vectors by University of Colorado System on Coursera.
License #: FNBSLZ5DXFSX Certificate earned at Friday, June 15, 2018 12:20 AM GMT
Introduction to Cybersecurity for Business by University of Colorado System on Coursera.
License #: Certificate earned at Wednesday, June 6, 2018 4:06 PM GMT
Certificate of Completion for CCNAX V3.0– CCNA Routing and Switching Boot Camp
Certificate #: 405395 Global Knowledge, Ballston, VA (Completion Date September 02, 2016)
Certificate of Completion – SQL Fundamentals Course
Certificate #: 106*-****** SoloLearn, Pleasanton, CA (Completion Date Issued September 16, 2016)
Certificate of Completion - Python 3 Course
Certificate#: 107*-****** SoloLearn, Pleasanton, CA (Completion Date Issued June 12, 2017)
Certificate of Completion – JQuery Course
Certificate#: 108*-****** SoloLearn, Pleasanton, CA (Completion Date Issued June 26, 2017)
Certificate of Completion – PHP Course
Certificate#: 105*-****** SoloLearn, Pleasanton, CA (Completion Date Issued July 06, 2017)
Certificate#: 102*-****** SoloLearn, Pleasanton, CA (Completion Date Issued September 19, 2017)
Certificate of Completion – C++ Course
Certificate#: 105*-****** SoloLearn, Pleasanton, CA (Completion Date Issued October 11, 2017)
Certificate of Completion – Java Course
Certificate#: 106*-****** SoloLearn, Pleasanton, CA (Completion Date Issued October 20, 2017)
Certificate of Completion – HTML Fundamentals
Certificate#: 101*-****** SoloLearn Pleasanton, CA (Completion Date Issued November 20, 2017)
Dec. 2015 – present Medicaid and CHIP Payment and Access Commission (MACPAC) Washington, DC
IT Specialist (U.S. Federal Government - High Risk Certification, High Public Trust) (Mon – Fri)
Contact: CIO – Jim Boissonnault (202) 604 - 9360 Salary: $66,767 a yr.
1) Imaging Mac computers with Windows 10 using Bootcamp.
2) Setting up the PowerPoint presentations for the Policy Analysts to present to the Commissioners.
3) Troubleshooting technical issues.
4) Scanning for vulnerabilities.
5) Setting up the computer equipment,
6) Handling tickets thru ServiceDesk.
7) Taking inventory of all MACPAC technical equipment and creating a
8) Following NIST security guidelines.
9) Keeping track of all Symantec and AlienVault alerts.
10) Having weekly meetings with the CIO go over any new problems or alerts then implementing any changes that we
11) Configuring and scheduling network patches using Desktop Central
12) RDC into the servers and perform, updates and maintenance
13) Prepping and setting up the conference room computers for meetings, webinars, and presentations.
14) Handling the OnBoarding for new employees and the OffBoarding of former employees and creating user accounts using Active Directory and creating Gmail accounts and creating Box Cloud accounts.
15) Evaluating the Patch Configuration Deployment Reports, Sophos Reports, and Alien Vault Reports.
16) Creating engineering and work instructions
17) Writing up proposals for computer refreshes, change requests, and equipment acquisition.
Oct. 2015 – Nov. 2015 American Institutes for Research/The Midtown Group Washington, DC
Windows Migration Technician (short-term contract) (Mon – Fri)
Contact: Kofi Ansong (202) 887 - 4747 Salary: $25 an hr.
1) Putting the image on the new laptops
2) Installing applications for each employee depending on their job function.
3) Configuring the user account to give the employee admin rights.
4) Backing up the user’s old laptop by logging into Druva on the backend.
5) Deploying the user’s new laptop and docking station.
6) Run the restore on the new laptop so the all the user’s data gets transferred.
7) Doing a data migration using Windows easy transfer.
8) Configuring Cisco IP Communicator for remote workers.
10) Making sure the remote workers are able use their RSA soft tokens to log in.
Feb 2012 – Oct. 2015 Robert Half Technology Washington, DC
Contractor –IT Consultant/ Network Engineer/Deskside Support (various projects/contracts) (Mon – Fri)
Contact: Diana Smith (202) 626 – 0250 Salary: $17 - $23 an hr.
1) Configuring laptops for new employees
2) Troubleshooting hardware issues
3) Software installs.
4) Responding to help desk tickets.
5) Ghost imaging employee laptops
6) Adding computers to a domain
7) Deploying docking stations and VOIP phones for employees
8) Providing loaner laptops to employees who need them
9) Responding to tickets on BMC Track It
10) Troubleshooting VPN (Citrix), EndNote, and Microsoft Office issues
11) Removing and installing hard drives in laptops
12) Creating an Excel Spreadsheet with a list of users and projects on SharePoint sites.
13) Fixing/repairing damaged laptops, desktops, and printers
14) Ordering laptop and desktop parts
15) Using Remedy to create, respond, and to close out tickets
16) Responding to emails
17) Working with other technicians from other locations to resolve a case.
18) Backing up the data on the computers I replaced using thumb drives and external hard drives
19) Performing data migration for Windows 7 to Windows 8 for all the computers we did not replace.
20) Configuring IPads and Mac Pro laptops to the specifications of the client.
21) Setting up servers, WAP switches
22) Testing the equipment/hardware to make sure they are configured correctly before being sent to the clients.
23) Providing onsite support to the Proctors and Howard Univ. students who were taking online exams.
24) Worked in a team to insure that all classrooms had sufficient help with any computer/laptop issues
25) Provided Stop Gap analysis
26) Provided onsite support for all the different properties of DCHA.
27) Worked in a team environment deploying antivirus and network security patches.
28) Supported 500 - 90,000 end users
29) Programming using C++ and Visual Basic
30) Creating violation, parking and speeding tickets and letters for the state of MD.
31) Creating templates for the violation letters.
32) Responding to emails.
33) Moving the office equipment to different areas inside the building.
34) VTC/AV setup for high executives using a Polycom system.
35) Installing any missing software on to the desktops and laptops.
36) Installing the LAN wiring in the offices.
June 2013 - December 2013 University of Maryland University College Largo, MD
Program Specialist/Application Support (Contingent II Contract) (Mon – Fri)
Contact: Cory Robinson No Number Salary: $38,000 a yr.
1) Receives, screens, and responds to inquiries by the Europe division and overseas students on the phone or by email.
2) Provides general information about the program such as admission requirements, basic academic policies, and general program content.
3) Debugging stuck online applications for Overseas and military students using Peoplesoft.
4) Ensures that all required forms and documentation are complete. Compiles, updates, and maintains all records related to assigned administrative processes.
5) Provides administrative and technical support to the Europe and Asia Divisions of UMUC.
6) Collects and enters information needed for database and tracking system on program activities. Compiles statistics, presents these in table or chart format, and prepares reports for program evaluation, compliance, and survey participation purposes.
April 2012 - May 2013 University of Maryland University College/Randstad Largo, MD
Help Desk Specialist/Student Support (Mon – Fri, Sat)
Contact: Satin Monroe No Number Salary: $15 an hr.
1) Providing support to students dealing with issues with their financial aid, student accounts, enrollment, password issues, and issues dealing with their MyUMUC accounts.
2) Putting in tickets into Remedy, Parature and SalesForce then escalating unresolved issues to specific departments
3) Handling emails and chats in Parature and SalesForce.
4) Entering issues in the knowledge base to find a solution.
5) Escalating issues to the right department
6) Determining if a student has had a R2T4 calculation done or if their financial aid had been repackaged.
7) Working remotely from home using VMWare.
Nov 2011 - Dec 2011 American Association for the Advancement of Science Washington, DC
Member Services Specialist/ Help Desk Associate (Short-term Contract) (Mon – Fri)
Contact: Liz Noel No Number Salary: $15 an hr.
1) Respond to telephone, written and online service requests and feedback from members, non-members and while providing courteous service
2) Research and interpret individual and institutional records in Advantage; make adjustments as necessary
3) Diagnose potential online access problems for web and mobile apps; alert appropriate staff of system problems
4) Handle special projects as needed (setting up member accounts, emailing members about payment rejections, changing email addresses on member accounts)