DIVINE TEKENG

Address: business bay, Dubai U.A.E

Phone: +971-*********

OBJECTIVE:

Experienced Canadian professional seeking a Flight Attendant position in the corporate/airline airline sector. Offering five years of superior customer-service skills in the airline industry, with business class experience, a friendly and warm personality, and demonstrated ability to stay calm and assist passengers even in an emergency-landing situation. Bringing a poised and professional interpersonal skills and stress and emergency management skills.

SKILLS

●Fluent in French and English

●Excellent people skills

●Excellent communication skills

●Basic computer skills (MS word, MS PowerPoint)

●Interpersonal skills:

●Reliable

●Problem solving skills: able to find solutions to problems in a creative manner and in a timely manner

●Teaching skills: teacher assistant in high school. (Taught French to my peers in grade 11)

●Quick learner

● Management skills: I have been a manager for 3 years in the retail industry, working for high end world renowned brands such as Guess by Marciano, as well as Bebe

● Determination: I have achieved all the developmental and career goals I had set for myself to achieve what I needed in order to be properly equipped in the hospitality and tourism industry.

●Cultural flexibility and adaptability

EDUCATION:

●Simon Fraser University: completed two years (prerequisites for an international studies)

●British Colombia Institute of technology (Vancouver) - currently enrolled in an online certificate program in human resources management (part time).

Workplace safety trainings:

●WHMIS (Canadian workplace safety)

●H2S

●TDG training

●SEP safety and emergency procedure

●General medical training(emirates aviation college)

Fire fighting procedures

WORK EXPERIENCE:

EMIRATES AIRLINE(2015-present):

Providing impeccable service while maintaining high professionalism and safety standards as a business class cabin crew

Emirates business promotions:

Currently a part of the emirates business promotions team since august 2016. I have represented emirates at football games, company advertisements/commercials such as the 2018 emirates Christmas ad. Additionally, I have taken part in the 2017 and 2019 Dubai airshow, where, like my normal duties as a business class cabin crew, I’ve had the privilege of working with high profile guests. I was selected to represent emirates at the Arabian Gulf cup final in January 2020, where i was tasked to open the finals with the trophy presentation.

VIDA VACATIONS (Playa del Carmen, Mexico - 2013 to 2015) :

Tour guide/ Front to back sales representative for the Grand Mayan, which is the most demanded vacation ownership property in Latin america.

Duties included but were not limited to showing people from all over the world around the property and introducing them to vacation ownership and how they can maximize their future vacations for a lesser cost.

BEBE Co-manager: (November 2012 to November 2013)

Working alongside the store manager in the execution of visual standards, operational excellence, recruiting world-class talent, and inventory control. Dealt with clients from all over the world due to the location of the store being in downtown Vancouver.

GUESS BY MARCIANO (2009-2011) Marciano specialist:

Top seller in clientele based sales. Working alongside the assistant manager and co-manager, in the training of sales associates on how to turn customers into personal clients. I was always on the top performer’s list week after week in all Marciano stores across Canada. Clients who came in specifically to shop with me, which was a great sales driver for the store.

ICING BY CLAIRE’S VANCOUVER (2011-2012):

Store manager:

Recruiting, making schedules, people management, maintaining the store’s visual presentation, conducting inventory, operations. From the first day of my employment at Icing, I turned the sales around by making a significant increase in sales from previous years. Managed the flagship store in the District, in the biggest/busiest mall in the lower mainland (Vancouver). The store saw a significant decrease in shrink during my time at Icing.

SIMON FRASER UNIVERSITY (2010)- 6 months contract position

Research assistant: I was recruited by simon Fraser university's faculty of French to conduct interviews with young immigrant adults from third world countries; the interviews I did where to determine how French speaking immigrants felt about the services that are available to them in Canada once they immigrate and whether or not they would like the Canadian government to improve on any aspect. An article was published based on the information that the department had gathered from my interviews and research.

AWARDS/ACHIEVEMENTS:

• Top performing store in sales increase(4 months in a row)

• Top performing store (ADS increase and sales increase) for 3 quarters

VOLUNTEER EXPERIENCE

Children’s Faith Charity (2010)

• Translation of invitation pamphlets from French to English

• Translation of documents and funding letters from French to English

• Interpreted at the Inauguration of Children’s Faith Charity (from French to English)

Christian Missionary Fellowship International (2007-2010)

• Simultaneous Interpretation of sermons from French to English

Vancouver Youth Philanthropy Council

Position: Board member

●Representing Vancouver youth (voice of visible minorities)

●Took part in the process of release of funding given out to youth charity organizations.

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