Brenda Rogers

Patient Registration Representative

West Frankfort, IL 62896

adbzdm@r.postjobfree.com

618-***-****

To advance my knowledge and skills while contributing positively to the needs of my employer. You will find me to be a highly motivated individual and well-spoken with excellent communication skills. I am a reliable worker with the ability to quickly learn new concepts and skills. With my past experience in data entry in the health care environment working with Microsoft Word, Microsoft Excel, Microsoft Outlook and Windows. I am able to ensure efficient handling of information by keying in text, entering data into a computer. Backed by my solid work history, is my reputation as a team player and excellent customer service skills. I would be a beneficial addition to your company. Work Experience

Patient Registration Representative

Franklin Hospital - Benton, IL

September 2017 to March 2019

Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations

• Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records

• Interview patients to complete documents, case histories, or forms, such as intake or insurance forms

• Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders

• Receive and route messages or documents, such as laboratory results, to appropriate staff

• Organizing, Planning, and Prioritizing Work

• Processing Information

• Communicating with Supervisors, Peers, or Subordinates

• Experience with: Allscripts Professional PM, Credit card processing machines, Desktop computers, Healthcare common procedure coding system HCPCS, HMS, Hospital intercom equipment, Microsoft Excel, Multi-line telephone systems, Scanners, Spreadsheet software

Calling insurance companies for prior authorization for special procedures/testing Certified Nurse Assistant

Franklin Hospital - Benton, IL

April 2013 to September 2017

• Collect specimens, such as urine, feces, or sputum

• Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses

• Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff

• Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine

• Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff

Physical Therapy Technician

Hacienda Rehab and Care Center - Sierra Vista, AZ

October 2004 to November 2009

• Clean and organize work area and disinfect equipment after treatment

• Administer active or passive manual therapeutic exercises, therapeutic massage, or heat, light, sound, water, or electrical modality treatments, such as ultrasound

• Instruct, motivate, safeguard, or assist patients practicing exercises or functional activities, under direction of medical staff

• Train patients to use orthopedic braces, prostheses, or supportive devices

• Perform clerical duties, such as taking inventory, ordering supplies, answering telephone, taking messages, or filling out forms

• Establishing and Maintaining Interpersonal Relationships

• Communicating with Supervisors, Peers, or Subordinates

• Documenting/Recording Information

• Organizing, Planning, and Prioritizing Work

• Performing Administrative Activities

• Experience with: Anti-embolism elastic stockings, Cold packs, Electronic blood pressure units, Gait belts, Hot packs, Lower extremity prosthetic devices, Walkers Restorative Aide (RA)

Life Care Center - Sierra Vista, AZ

November 1989 to October 2004

Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs

• Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses

• Feed patients or assist patients to eat or drink

• Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities

• Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff

Education

None in General Studies

Cochise College - Sierra Vista, AZ

Skills

• Scheduling (3 years)

• Prior Authorization from Insurance companys (3 years)

• Scanning of Medical records (4 years)

• Experience with Allscripts (3 years)

• Filing (9 years)

• Receptionist (3 years)

• Microsoft Excel (Less than 1 year)

• Microsoft Office (1 year)

• Medical Terminology (10+ years)

• Data Entry (2 years)

• Organizational Skills

Certifications and Licenses

Certified Nursing Assistant (CNA)

July 1995 to Present

CPR/BLS

September 2019 to September 2021

Assessments

Customer Focus & Orientation — Highly Proficient

December 2019

Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ e5bfb0d848bca9c18302f1358c66ae8deed53dc074545cb7

First Aid — Proficient

August 2019

Treating common medical emergencies.

Full results: https://share.indeedassessments.com/share_assignment/qhkv2xdrhtnxvl1r Customer Focus & Orientation — Proficient

May 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ d5fac75c84e11b858da30f5d88fe2cdeeed53dc074545cb7

Electronic Medical Records: Best Practices — Proficient May 2019

Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: https://share.indeedassessments.com/ share_to_profile/674f878603d7c771e8ca141005e1c31deed53dc074545cb7 Medical Terminology — Proficient

January 2019

Measures a candidate's ability to understand and appropriately use medical terminology. Full results: https://share.indeedassessments.com/share_assignment/um2edxba52yfrf4b Nursing Skills: Clinical Judgment — Proficient

June 2019

Measures a candidate’s ability to assess a patient's condition and implement the appropriate medical intervention.

Full results: https://share.indeedassessments.com/share_assignment/kk9pzkxomdxqyoaj Conscientiousness — Highly Proficient

December 2019

Tendency to be well-organized, rule-abiding, and hard-working. Full results: https://share.indeedassessments.com/share_to_profile/ cdd83a420bfdecb2608c71092ad08050eed53dc074545cb7

Organizational Skills — Proficient

December 2019

Arranging and managing information or materials using a set of rules. Full results: https://share.indeedassessments.com/share_assignment/4wxd6ycewht0wdmy Direct Care — Highly Proficient

January 2020

Showing sensitivity and enthusiasm while providing care to patients. Full results: https://share.indeedassessments.com/share_assignment/vdon3tn8hvrbhyi9 Receptionist — Completed

December 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/share_assignment/bp3-rhrbqhe4cd3 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Personal Reference

Renee' Irlmeier 520-***-**** Co- worker Manager

Ida Tiberend 618-***-**** Co- worker Med Surg RN

Gayle Feather 618-***-**** Co worker Manager

Carla Whittington 618-***-**** Co-worker Medical Records tech Molly Bates 618-***-**** Co-worker Certified Nurse Assistant Kay Milligan Chaparro 520 -236-9439 Floor Nurse Long term facility

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