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February 25, 2020

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PO BOX *****.NAIROBI, KENYA. +254*********.

Ethusiastic and hardworking Restaurant Supervisor with 8 years experience, with a winning attitude and desire to deliver on exceptional dinning experience. Focused on setting high expectations and raising service standards. Savvy marketer with track a record of improving revenue reducing turnover and increasing customer satisfaction.


Revenue generation .Training

Financial oversight .Customer service

Inventory control .Resourceful problem solver

Employee relation .Persuasive communicator

Talent development .Motivational leader

Communication .Team work


Kempinski Hotels June 2013 to current

Pre-opening Outlet Trainer/ supervisor

Nairobi Kenya

Oversee employee work in front and back of the house to ensure compliance with company policies,regulation,and food saferty guide.

Shaped discipline and grievance procedure with strict timeline to resolution to ensure fairness.

Developed new training programs for food handling that improved health scores.

Analyzed and implemented guests oversight to identify and meet customer expectations and build on loyalty by updating guests preferences on their profile.

Consistently exceed daily, weekly and monthly sales targets while maintaining costs, and

Keeping employee turnover low.

Ensuring all credit and financial transactions are handled in secure manner.

Identified and answered guest queries which resulted in growth of guests as per guest needs.

Produce monthly reports detailing sales trends and forecasts.

Perform facility walk- through to assess cleanliness and preparedness of beginning and end of shifts.

Improved Sunday branch lunch revenue over 30 percent through family lunch incentives.

Restaurant Captain

PalacinaResidential Hotels June 2006 to June 2013

Nairobi Kenya

Continually monitored restaurant for service, food and cleanliness issues.

Drove substantial increase in lunch time business through coupon program.

Optimized profit with proactive control of employee workloads and food wastage.

Built detailed reports for accurate sales forecasting.

coaching mentoring and regular feed back to help manage conflicts and improve team member performance which resulted to top notch service.

Met exceeded sales goals for every month.

.Negotiated vendor contracts and controlled inventory costs.

Reduced employee turnover through relationship building.

Created social media presence to improve marketing and developed customer outreach strategies.

Enacted the action plan to close the gaps in the outlet.

SOUTHERN SUN HOTELS Jan 2005- March 2006

Internship programme.

Nairobi Kenya.

Shaped communication skills

Acquired excellent customer services.

Achieved team work by blending with teamers.


Diploma in Hospitality Management

Notable Modules-Hospitality Law, Front office AND administration, Food and Beverages, Culinary Theory and practical,Housekeeping and accommodation, Hotel marketing.

Project: Online Hotel Reservation and Booking System

Grade achieved: B


Akeen commercial acumen through applying business theories in economics and accounting across the world

Accomplished communication skills, both written and verbal, developed through numerous Essays and presentations.

Analytical and conceptual thinking, with conscientious approach to managing workloads.

Proficiency in all areas of Microsoft office andHotel Documents.


Recipient of Luxury Hospitality Standards—Food and Beverages award organized by Lobster ink in2015

Recipient of the Luxury Hospitality Standards- Benchmarks award organized by Lobster Ink 2015.

Recipient of Certificate of Appreciation award organized by USA Embassy—PresidentBarrack Obama visit in 2015.

Recipient of the Fire Safety Training Achievement award organized by Nat Fire Company in2013.

Recipient of Fling Bar Services [product Knowledge course] awarded organized by Fling Bar Services 2013.


Mrs. Carol Onyancha,

Director of Hr,

Sankara Hotel Nairobi,


Mrs. Easther Sau,

Outlet Manager,

Villa Rosa Kempinski Nairobi


Mr. Tony Sawe,

General manager, Palacina hotel Nairobi,



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