Erum Baloch

647-***-**** E: adbzcc@r.postjobfree.com

**** ********* ****** *********, *******, ON M9A 3K2

PROFESSIONAL SUMMARY

Personable customer service professional offering over 5 years of experience resolving account and service concerns for customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Hardworking reception and customer service bringing 5 years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 5 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.

SKILLS

Customer service

Interpersonal communication

Negotiation

Self-direction

Quality assurance

Computer proficient

Key holder experience

Multi-line phone talent

Recordkeeping strengths

Credit card processing

Retail store support

Money handling abilities

Complaint resolution

Receiving support

Key stakeholder relationship building

POS systems expert

International sales support

Staff education and training

Data entry

WORK HISTORY

CUSTOMER SERVICE ASSOCIATE 10/2015 to CURRENT

7-Eleven Toronto, ON

Compiled customer feedback and recommended service delivery improvements to management.

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Maintained accurate and current customer account data with manual forms processing and digital information updates.

Provided primary customer support to internal and external customers in fast-paced environment.

Conferred with customers about concerns with products or services to resolve problems and drive sales.

Managed customer relations and customer service through daily communication and interaction.

Exceeded service objectives by applying proven customer service and sales best practices.

Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Utilized exceptional communication to connect with customers, assess needs and present solutions.

Informed customers about special promotions and provided detailed information for various products.

Delivered superior client services, fostering strong rapport, retention and satisfaction.

Utilized basic sales strategy to engage customers and present solutions to suit individual needs.

RECEPTIONIST ADMINISTRATIVE ASSISTANT 12/2015 to 09/2016

Toronto Plaza Hotel Toronto, ON

Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.

Minimized interruptions for office team members by screening incoming calls and visitors.

Protected staff and building assets by upholding optimal visitor policies, including issuing badges and maintaining logs.

Prepared and distributed team-based communications to foster collaboration and enhance team morale.

Produced highly accurate internal and external office collateral, communications and forms such as letters and memoranda.

Delivered top-notch administrative support to office staff, promoting excellence in office operations.

Managed all customer service and administrative functions including updating calendar, preparing documents and coordinating deliveries.

Facilitated efficient communication and office operations by sorting and distributing business correspondence and packages to team members.

Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

CUSTOMER SERVICE CASHIER 10/2014 to 11/2015

Tim Hortons Toronto, ON

Resolved customer complaints and maintained clean and tidy checkout area.

Maintained reports of transactions and greeted customers when entering and leaving establishment.

Handled approximately 60 daily credit and cash transactions for customers with accuracy and speed.

Counted money in drawers at beginning and end of each shift to ensure amounts were correct.

Completed special orders for customers, provided gift wrapping and prepared packages for shipments to maintain customer satisfaction.

Merchandised new stock to appeal to customers, grab attention, and drive sales.

Set up new sales displays each 5am to 3pm.

Prepared and submitted end-of-shift reports using microsoft.

Worked closely with bakers and managers to solve problems and handle customer complaints.

Directed customers purchasing oversized items to pickup locations.

EDUCATION

High School Diploma

Public School Hyderabad, Hyderabad, Sindh

Office Assistance

Academy of Learning, Toronto, Toronto, ON

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