PADMA M

Mobile : +91-917*******

E-Mail : adbzbj@r.postjobfree.com

Skype id: padmamuthusamy92

Career Objective: To hold a position of responsibility in an esteemed organization which is mutually beneficial along with having a long-term relation and to conduct myself in a manner befitting the dignity of the profession

An Overview:

Project Management Office (PMO) Coordinator:

A PRINCE2 Certified PMO coordinator with 6+ years of experience in ITIL looking for opportunities in the field of Program/Project Management Office

A SAFe Scrum Master (4.6) certified Agile PMO

A dynamic professional with 4+ years of experience in Project Management, PMO, Vendor Management, Material Management, Client Coordination and end to end Support for Projects.

Currently working with AstraZeneca India Pvt Ltd as an Analyst

Sound knowledge in Project Management, ITSM and Project Co-ordination

Co-ordination with all stakeholders, including technology partners, cross-functional teams & managers from concept to delivery

Entrepreneurial drive to attain excellence in customer service, operations, risk & quality management, resource scheduling and technology implementations.

Core Competencies Include:

Cost Reductions & Process improvement projects

Project management

Resource Utilization and Productivity

Change Management

Incident Management

Financial Analysis and Planning

CMR and USGAAP difference

Certifications & Accolades

SAFe Scrum Master (4.6)

PRINCE 2 Foundation and Practitioner Certified

Star Performer at HCL in 2014 & 2015 (Project- Avago technologies)

Awarded Excellence for Migration Project (LAVA & Emulex)

Best Performer Award at AstraZeneca for Quarter 1 2019

Team Excellence Award at AstraZeneca for Quarter 3 2019

Tools Knowledge

Service Now (SNOW) – ITSM & Project Portfolio Management (PPM) - Transition

JIRA – Scrum Master

BMC – Remedy – Basic Knowledge

SharePoint forms

Achievements

Successful completion of OMC migration with planning of cost reduction, resource utilization and Client satisfaction in HCL and AstraZeneca

Best performer at HCL for Handling operations and incidents

Key contributor for project delivery at HCL in handling refresh activities of clients in change.

Winner in Inter-corporate Shuttle badminton (Singles and Doubles) and throw ball tournaments.

Runner up Women doubles badminton – Sans Club Inter-corporate badminton Tournament

Project Management Office (PMO):

Organization: AstraZeneca India Pvt Ltd

Duration: Aug 2018 - Present

Designation: Analyst (Science & Enabling Units – IT)

Role: Project Management Officer (PMO) – Service Excellence, Business Performance Improvement

Team Size: 7

Reporting the business on the Monthly operations with the Service Management metrics

Project & Service Performance Dashboard creation in Service Now (SNOW PPM)

Calculating the Lost hours for Incidents

SCRUM - Creating Sprints in JIRA and working with the Delivery teams to focus on the priority areas

Calculating the resource utilization for Application Development, Maintenance and Service Enhancement

Raising the Purchase request in SAP system and generating Purchase orders for Software Licenses

Allocating the resources in SNOW PPM against their respective task items

Creating reports for the Leadership team with the Service metrics (Attrition, Diversity, SHE)

Managing the Resource Master for resource onboarding, offboarding and IJP’s

Long Range planning of projects and FTE’s with the Finance Business Partners

Generating Work orders and Recharging FTE’s and Contract resources for Projects

Tracking the Service Introduction and Go-live status of Projects

Raising Demand Management requests for new requirement and backfill of FTE’s

Chasing and aligning with HR on the recruitment of resources

Project Management Office (PMO):

Organization: Renault Nissan Technology and Business Centre India Limited, Chennai

Duration: Dec 2017 – July 2018

Designation: Engineer

Role: Project Management Officer (PMO) – Strategy & Planning

Team Size: 30

Project Name: Renault-Nissan

Headcount Management of the Local and Vendors across Engineering & Non-Engineering Teams.

KPI and RTx report preparation & Validation

Alliance Synergy Project – Cost Savings across Divisions

Project Management Office (PMO and BU SPOC):

Organization: HCL Technologies Limited, Chennai

Duration: Sept 2013 to Dec 2017

Designation: Senior Analyst

Role: Project Management Officer (PMO) – Coordinator

Team Size: 237

Project Name: Avago Technologies (Broadcom), SanDisk Corporation, Mainframe Shared Services

HCL Internal Process (PMO):

Understanding the client requirements as per the SOW to work with WFM (Work Force Management) Teams and vendors for the recruitment of both internal and external resources

Requirement Analysis, PRF creation, Escalations and Follow ups in recruitment - Smart Recruit (Application)

Understanding the client requirements as per the SOW to work with WFM (Work Force Management) Teams and vendors for the recruitment of both internal and external resources

Tracking resources On & Off-Boarding into Organization and Project deployment – TOS (Application)

Maintaining the Billable and Non-Billable resource count

Driving the Ops Hi5 Delivery Quality Assurance Audits satisfying all the 154 fixed parameters.

Service Level Reporting – Monthly Summary Reports (MSR), Employee Skip Level Meeting (ECP), Critical Resource Tagging, NIL incident declaration, Human Error Avoidance and Reporting

Service Level Reporting – Resource utilization data across the tracks, Maintaining Access list, Escalation matrix, Asset inventory for both HCL internal and customer, Staffing Sheet, Access level list, Customer Compliant Register, Allocation change in SharePoint Portal (Internal).

Worked with Signoffs on Master Service Agreement (MSA) / Statement of Work (SOW)

Preparation of Monthly operations review materials and presenting the same to the customer on a monthly basis and has been presenting the Quarterly Business Review (QBR) meetings

Sharing of Daily, Weekly and Monthly reporting as dashboard

Financial Analysis and Planning:

Co-ordination with sales team for new business requirements of the customer and planning on Costs, resource management, position details and billing plans

Resource billing based on Time & Material, Device Billing and Fixed Billing

Additional Charging from the customer for Project works beyond the SOW support various measures in order to achieve the targeted Profit Improvement Plan (PIP) and gain more against the targeted.

Tracking the Finance team on Monthly reports, billing status and budgeting exercises

Monthly Cash Management Report (CMR) calculations and US. Generally Accepted Accounting Principles (US. GAAP) comparison.

DU Head SPOC (RDUSM):

Worked as a DU’s point of contact with a DU head of 20 projects of various contracted structures.

Scope of work analysis

Timely sharing of the Delivery Management reports to the Senior Management

Sharing reports on the Strategic Initiatives on a weekly basis, Seat occupancy reports, TP Optimization, Automations, RBA and Doer checker.

Scheduling and representing weekly review meeting with the Service Delivery Managers’ from the operations perspective.

Personal Profile

Date of Birth : 22 Aug 1992

Academics : B.E, ECE (Year of Pass out - 2013)

Current Address : No: 20, Kaushik Avenue, 2ns street, Rajakilpakkam, Chennai-600073

Marital Status : Single

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