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Customer Service Representative

Parkersburg, WV, 26101
February 26, 2020

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Carlissa Whitlatch

Parkersburg, WV *****

Cell: 304-***-****



Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Technologically-savvy and typing skills with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions.

Positive and upbeat person bringing 26 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty and supportive team player


Call center experience

High-energy attitude

Project management abilities

Organizational strengths

Conflict resolution

Credit card payment processing

Data evaluation

Quality assurance controls

Inbound and outbound calling

Product organization

Shipping and receiving understanding

Problem-solving abilities

Senior leadership support

Active listening

Inventory control

Quality control

Sales expertise

Conflict mediation

Microsoft Office expertise


November 2013 to February 2020

Highmark Parkersburg, WV

Customer Service Representative

My duties where generally include answering phone calls and emails responding to members and provider question and complaints and walking the members or provider through basic troubleshooting or setup processes and answering there basic questions about insurance .

I also helped with offline innovatory which included

mail, taking payments, any correspondence from the member or provider that came in .

July 2006 to November 2013

1-2-1 Teleresponse Parkersburg, WV

Customer Service Representative

My duties when I started the job where taking and calling customers and business owners to deliver prepared sales talks or products services to persuade the potential customer or business owner to buy the product or services over the phone,

I also was a customer service sales trainer

I would hire and fire employees

I would teach classes on how to setup how to sale products over the phone .

Education and Training

May 1994 Parkersburg High School Parkersburg, WV

High School Diploma

May 1994 Wood County Career & Technical Center Parkersburg, WV

Certified Nursing Assistant Nursing

West Virginia University At Parkersburg Parkersburg, WV

Some College (No Degree) Nursing And Bussiness Managment

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