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Manager Customer Service

West Terre Haute, IN, 47885
February 26, 2020

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Everett Likens - 812-***-****/ 812-***-****

Strategic procurement leader with a history of delivering significant value across the entire Supply Chain through negotiation, relationship management, material planning, forecasting and supply optimization. Adept at working in team settings with cross functional groups. Comfortable with managing multiple priorities in a demanding environment.

Director of Purchasing–Purchasing Manager-Corporate Lead Buyer-Supply Chain & Logistics–Corporate Cash & Credit Manager

• Procurement experience in Materials, Supplies, Capex, Technology & Services

• Supply Chain Management experience MRP

• Finance/Accounting background

• Experienced in multiple ERP systems including SAP, Epicor, JD Edwards 9.1

• Resourcing experience in E-Auction platforms.

• Experienced in Lean Manufacturing and Six Sigma.

Professional Experience

Catalent Indiana LLC Current

Purchasing Supervisor

Responsible for sourcing all direct and indirect spend for Catalent’s Bloomington, Indiana Site. Managing a team of six buyers I also adopted the role of buyer for the plant’s maintenance requirements.

Clabber Girl Corporation Terre Haute, IN 2017-2019


Clabber Girl Corporation is a 150-year-old manufacturer of dry mixes and leavening systems, baking powder, baking soda, corn starch dessert products. Buyer responsibilities for Clabber Girl include responsibly for the sourcing of all ingredient materials, packaging, logistics, co-packing, forecasting, supplier development and score carding. Spend responsibilities are approximately $82mm annually.

oBorrowing from experience in packaging developed a Quad Bag-version specifically for dense products like baking soda which opened the market for new customers and eliminated the need for high density tubs.

oLidding Film- created a new design which incorporates micro perforations allowing the product to breath.

oSourced a new packaging substrate with less moisture absorption. This eliminated a production problem of paper curl and cupping.

oNegotiated successful multi-year contracts with key suppliers resulting in year over year cost downs.

oQualified a new source for composite can safety seal lids leading to annual cost reductions of one million dollars.

ThyssenKrupp Crankshaft Company Danville, IL 2015-2017

Corporate Lead Buyer

In this capacity; three manufacturing sites, I had responsibility for the negotiation and procurement of all Capital Projects & Equipment, Contracted Facilities Leases & Services, Direct Components Procurement, Steel (SBQ), used in the manufacturing of highly engineered combustion engine components. Planning and managing material requirements data and Fleet Procurement and Maintenance. Also, directly responsible for Supplier Development under ISO 9001 and TS 16949 in alignment with the implementation of World Class Procurement strategies, Minority Business Reporting and Development Opportunities.

oDeveloped ThyssenKrupp Vendor Compliance Manual for the Crankshaft Business unit.

oLed the successful multi-year procurement of both Electricity and Natural gas by implementing an auction platform.

oSuccessfully led the RFQ and negotiated all requirements to procure the Consultancy Firm to implement a large SAP upgrade.

oNegotiated with vendors on thirteen Capital Projects yielding 10% Cost Savings.

oSuccessfully led an E. Auction to procure year over year savings for energy and avoid Capacity Line Increases resulting from the Zone 4 IL MISO auction.

Heartland Automotive, LLC. Greencastle, IN 2013-2014

Purchasing Manager

Responsible for purchasing, negotiating and contracting raw materials as well as sub-contracted injected molded components. This includes direct buying involvement of materials such as resin and injection molded parts and sub-contracted operations. Major Customers included Subaru, Toyota and Honda.

oSourced and developed key suppliers for critical injection molded components related to the Subaru BF4 program; both 2014 & 2016 model changeovers.

oOperating within the parent company quality guidelines, facilitated both design development and engineering teams in the U.S and in Japan by identifying US sources of key components.

o Negotiated pricing reductions of raw materials and reduced costs by improving inventory turns of materials. Implementing Kan Ban processes for Direct Supplies to streamline flow and prevent stock out situations.

oImplemented a supplier management program, (SMP) in conjunction with Quality Control. This SMP includes metrics for on time and complete, performance goals and annualized cost savings programs.

oImplemented the first resin bulk transfer system in Lafayette, IN facility which eliminated five unnecessary material moves within the plant.

oReduced fixed overhead by absorbing additional responsibilities as lead buyer for domestic and international materials.

oWorked with operations management to evaluate a companywide ERP system.

Doncasters-Meco, Paris, IL 2011-2012

Purchasing Manager

Led the procurement activities for Doncasters Meco. Ensured the purchasing function operated in the most cost-effective manner. Major customers were Siemens and Rolls Royce.

oDrove down Overhead costs by reducing head count and assuming direct buying responsibilities for all raw materials.

oSuccessfully improved the supplier on time delivery to 95% while reducing Purchase order arrears by 75%.

oImplemented safety stocks and Kan Bans for primary and critical raw materials, improving the flow- through of product manufacturing.

Scott Pet Products, Rockville, IN 2010-2011

Purchasing Manager

Managed all areas of direct and indirect procurement materials used in the manufacture of pet and bird food. Managed the importing of ready to sell materials from China, including terms of sale and customs documents preparation and product irradiation, quality and safety and packaging.

oSuccessfully implemented a SIOP program which decreased inventory by twenty-five percent while reducing stock outs.

Raybestos Products Company, Crawfordsville, IN 2005-2009

Director of Purchasing

This position was responsible for strategic material and services sourcing for a World Class tier one manufacturer and supplier of Friction Material and Clutch Plates to the automotive and heavy-duty industry. Customers included General Motors, Caterpillar and John Deere.

oImplemented Supplier Metrics for critical factors including quality assurance, on-time deliveries at 95% and proper lead time.

oLed five person purchasing team which was responsible for issuing and maintenance of all purchase orders planning and forecasting for two facilities.

oFacilitated Advanced Engineering and Technical Center in support of new product development and launch efforts.

oWorked in conjunction with the daily plant MRP and Production functions.

oConstructed a company-wide energy strategy for natural gas using financial instruments to hedge.

oLead a Six Sigma design of experiment to assist in reducing plant level hydrogen usage by sixty percent.

oCoordinated the fulfillment of orders with major customers.

oLed a successful request for quotation for our steel requirements yielding $725k in cost reductions.

oImplemented a division-wide project to streamline logistics which reduced both inbound and outbound freight costs by $550k annually.

oIntroduced a Directed Buy program for steel to subcontracted vendors leading to reduced inventory and improved cash flow.

oStreamlined ERP functional operation through value stream mapping and flattening bills of material to improve OEE and Capacity Planning.

Bemis Company INC, Terre Haute, IN /Omaha, NE 2000-2005

Purchasing Manager & Credit Manager

Directly managed both domestic and international procurement as well as all strategic material negotiations for the multi-wall packaging division of Bemis, consisting of four operating locations.

oServing duel rolls as Divisional Purchasing Manager and Credit Manager, reduced material costs by 16% in the first year. Year to date 2005 savings were 26% ahead of plan.

oLeveraged a multi-company purchase and sell arrangement between Bemis and a major supplier which allowed us to sell more products to them and in turn buy at more favorable prices.

oNegotiated a three-party international agreement between Bemis, a Swedish supplier, a Spanish multi-wall competitor allowing us develop flex capacity to take advantage of Euro currency fluctuations.

oDeveloped the structure and growth of the Bemis Minority Business Enterprise, which extends opportunities to minority and women owned businesses to bid and compete for business.

General Housewares Corp, Terre Haute, IN 1981-2000

Director Corporate Cash & Credit & Customer Service Manager

Responsible for managing all areas related to Credit and Cash Management as well as Customer Service.


Bachelor of Science in Finance–Indiana State University–Terre Haute, Indiana (1995)

Member APICS

Member Institute for Supply Chain Management

Former Member Treasury Management of America

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