GENALYN LAURANILLA AMIAS
Address: Madinat Zayed Abu Dhabi UAE Mobile no.: +971*********
Email address: email@example.com
SummaryHard working and energetic store In-charge and sales associate for more than twelve years of sales experience. Focused on customer satisfaction throughout all stages of the sales life cycle. Exceptional drive and dedication to ensure company goals are met and exceeded.
Computer Literate (MS Office Word, Excel and PowerPoint, Emails).
Excellent in customer service.
Excellent communication skills, fluency in written and spoken English.
People management skills to lead and motivate a team, able to read and understand sales data.
Excellent organizational and time management skills.
Can work under high pressure, self-motivated with a high level of confidence.
Store In-charge (Apparel Group-Dune London)
April 2015-October 8, 2018
Abu Dhabi UAE
Oversee all of the daily operations of the store.
Managing store team including performance evaluation, scheduling and assigning duties and responsibilities.
Oversee the operational and organizational standards of the store as well as implement the marketing, advertising and financial strategy dictated by the upper management.
Reviewing regularly daily weekly and monthly financial data of the store to ensure the store and staff are meeting their financial quotas.
Resolved customer complaints by exchanging and refunding merchandise and resolving other issue regarding the merchandise.
Ensuring the proper merchandising of the product.
Checking the fast and “slow moving” items and recommend some actions.
Review the stocks level on all merchandise request to brand team if needs for additional stocks, control shrinkage and maintaining proper inventories.
Securing the clean and safety work environment.
Sales Associate (Apparel Group Dune London)
September 2011-March 2015
Abu Dhabi UAE
Understand and sensitive in meeting diverse customers’ needs by initiating and developing effective way of building relationship with the customer thereby establishing trust and confidence.
Focus and awareness of sales target, motivate to achieve the monthly target. Promote the sales of products by spotting and seizing sales opportunities, offering alternatives solutions to problems and suggesting add on sales in order to achieve the established sales target.
Maintain awareness of all promotion and advertisements, advice customers on news or recently received items of interest as well as following up on quotations sent in an effort to convert to actual sales.
Uphold merchandising and store cleanliness standard. Conduct daily detailed inspection of selling area availability and positioning of price tags, proper merchandise and cleanliness of the items.
Participate in the processing of new shipments and help team to keep the receiving and back stock area clean and organized.
Responsive the safety issues, conscious of shoplifting activity.
Answer customer questions and provide information of procedures and policies.
Sales Associate (Via Spiga LLC)
December 2009-September 2011
Abu Dhabi UAE
Greets customers upon arriving in the shop with courtesy and genuine enthusiasm. Understand and sensitive in meeting diverse customers’ needs by initiating and developing effective way of building relationship with the customer thereby establishing trust and confidence.
Promote the sales of products by spotting and seizing sales opportunities, offering alternatives solutions to problems and suggesting add on sales in order to achieve the established sales target.
Presents and discusses the various advantages of the merchandise
Ensure each customer receive the outstanding service.
Maintain awareness of all promotion and advertisements.
Maintaining the cleanliness and proper merchandise of the items.
Handling customer complaints.
Adheres firmly to the rules and regulations.
Promodizer (Times Trading)
April 2007-September 2009
Robinsons Manila/Galleria Philippines
Promoter ( Accord aces/Pfizer)
July 2006-September 2006
Fragrance Consultant (Rustans Marketing Corp. Yves Saint Laurent)
January 2005-May 2005
Sales Clerk (Watsons Personal Care store Philippines)
August 2004-January 2005
SM Megamall Philippines
College: Technological Institute of the Philippines
Bachelor of Science of Computer Science
2nd year (undergraduate course)
Secondary: Pateros National High School
Certificate: Apparel Managers Program Training
Apparel Managers Program
Customer Service Training
Delivering Dune Experience
Date of Birth: November 4, 1984
Civil Status: Single
Religion: Christian Catholic
Passport no.: P1855878B
Passport Expiry: June 04, 2029
Visa Status: Visit Visa
Visa expiry: May 05, 2020
CV reference available upon request.
I acknowledge that the above details are true to the best of my knowledge and shall be most obliged to submit all supporting documents when required to do so.