Princess Nokuthula Mandava
Forenames : Princess Nokuthula
Surname : Mandava
Sex : Female
Date of birth : 22 October 1988
Languages : English, Ndebele and Shona
Marital Status : Single
Residential Address : 14 Boundary road, Linden ext, Randburg, Johannesburg
ID/Passport Number : CN030911
Contact Number : +276********
BACHELOR OF ARTS IN COMMUNICATION SCIENCE--UNISA
CERTIFICATE IN TEACHING ENGLISH AS A FOREIGN LANGUAGE Computer literate (MS Word, MS PowerPoint and MS Excel), email, internet WORK EXPERIENCE
Employer : Yookos Micro-blogging Network
Position : Customer Service Representative
Period : September 2011 to July 2013
Provide contact and support to customers on tactical marketing issues.
Maintain community engagement by creating daily updates to our social media vehicles including Facebook, Twitter and Yookos.
Brand monitoring –Measure and track analytics on social media efforts conducted outlining key stats and trends to the team.
Responsible for email marketing and email corresponding.
Assist in research to be carried out in supporting our mobile initiatives.
Foster effective communication amongst departments and staff.
Assist with responding to specific product and service issues.
Assist with providing timely resolution of issues, questions and problems.
Communicate with customers on accounts, products, and sales support issues.
Communicate effectively with customers and suppliers on product introduction.
Promotional activities, vendor news, and price changes.
Guarantee satisfaction and value for our customers.
Attract potential customers by answering product and service questions Suggesting information about other products and services
Maintain customer records by updating account information
Resolve product or service problems by clarifying the customer’s complaint Determining the cause of problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting analyzing customer information
Contribute to team effort by accomplishing related results as needed
Ensure and provide quality service to both internal and external customers
Participate and provide expertise as a member of customer’s service departmental team. The team’s objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of customer service department as whole.
Contribute to the development and maintenance of standards, policies and procedures regarding customer service.
Regularly provide feedback on the soundness and effectiveness of the customer service department’s policies and procedures
Facilitate the collection of competitive information in order to monitor business trends and opportunities
Adhere to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area
Responsible for actively ensuring the retention of the organization’s customer base which includes promoting the organization to existing customers
Work with the organization’s other branch/regional offices to resolve problems, facilitate solutions and enhance customer service offerings.
Responsible for notifying administration of any required updates of customer records on the organization’s internal database
Provide back-up support to other group members in the performance of job duties as required
Support/participate in the organization’s Continuous Improvement Program. Previous Employer : FOREFRONT TRAINING &
Position : Sales Executive
Period : March 2011 to August 2011
Marketing of products to companies
Sales of business solutions giving provision of quality training, conferencing networking and other innovative business solutions
Achieving set targets at a given deadline
In band and out band call management
Quality Leading sourcing
Selling skills development programmes
General administration duties
Providing efficient and professional service to clients all the time Previous Employer : EDUCATION FIRST
Position : International online English
Language Tutor and Study coach
Period : February 2010 to February 2011
Teaching English as a foreign language (TEFL)
Helping students to learn English (speaking, writing) via the internet without face to
–face interaction and live discussion
Implementing instructional activities that contribute to a climate where students are actively engaged in meaningful learning experiences
Identifying, selecting and modifying instructional resources to meet the needs of the students with varying backgrounds, learning styles and special needs.
Assisting in assessing changing curricular needs and offering plans for improvement
Maintaining effective and efficient record keeping procedures
Providing a positive environment in which students are encouraged to be actively engaged in the learning process
Planning, preparing and delivering lessons to a range of classes and age groups;
Marking and providing appropriate feedback and oral written work:
Teaching on a one-to-one basis
Basic administration such as keeping student registers and attendance records for starters and leavers
Collaborates with peers to enhance the instructional environment
Demonstrating gains in the student performance
Meeting professional obligations through efficient work habits such as: meeting deadlines, honouring schedules, coordinating.
Previous Employer : OSMOND TAVES DISTRIBUTORS
Position : Receptionist/Secretary
Period : February 2006 to December 2009
Team invitations and site visits
Diary management and travel arrangements
Arranging of appointments
Answering of telephone enquiries
Reception of visitors
Serving of refreshments
Circulation of incoming mail and controlling of all incoming and outgoing files
Typing of agendas, minutes, reports etc.
Send confidential faxes,receive and send all incoming faxes and e-mail to relevant departments
Binding of reports
Arrangement of meetings
● A professional and committed approach to work
● Being dynamic, creative, imaginative and enthusiastic
● Ability to work on a self starter basis but also able to work as part of team
● Strong interpersonal skills-can relate confidently and productively with people o all ages and abilities
● Being patient and calm under pressure
● Being innovative in solving problems
● Prioritizing work, meeting tight deadlines and achieving targets-good time management skills
HOBBIES AND INTEREST
Singing, Swimming, Watching movies, listening to music, Hockey REFEREES
CEO Yookos Micro-blogging Network
19 Harley Street,
Work : +27-11-399-****
Cell : +27-83-280-****
Forefront Training and Business Solutions
Palm Court Office 1
Phone : +27-11-025-****
Cell : +27-72-505-****
EF Education First
The Pavilion, Block D
12 Wessels Road
PO Box 4735, Rivonia, 2128
Phone : +27-11-234-****
Cell : +27-82-442-****