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Director Quality Assurance

Location:
Newton, MA
Posted:
February 26, 2020

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Resume:

FRED KWAN

Auburndale, Ma · 617-***-****

adbz7y@r.postjobfree.com · LinkedIn Profile

Currently serving as the Director of Quality Assurance with over 20 years of experience in the software quality engineering field. Areas of focus have included test planning, automation, data profiling, data quality and Big Data environments. Strategic member of the engineering leadership team that is customer focused with a passion to deliver high quality products and drive continuous improvement. Experienced in building and leading global teams towards accomplishing aggressive product goals while meeting customer requirements through hands-on management styles and effective communication.

EXPERIENCE

JUNE 2019 – PRESENT

DIRECTOR QUALITY ASSURANCE, KRONOS WORKFORCE DIMENSIONS

Coordinate execution of overall quality plan to support various release targets

Manage team’s effective usage of current tools such as RightScale, Tenant Provisioning and Google Virtual Clients

Analyze metrics such as velocity, defect trends and requirement completeness to report on release progress

Improve processes that integrate with current computing platforms such as VMWare, Google Cloud and AWS

Facilitate root cause analysis process to find areas of improvement or recommendations

Oversight and drive automation strategies which includes UI, API and performance use cases

Manage remediation activities for customer escalations and critical defects

Drive specific test strategies and quality efforts to support multi-tenant SaaS application across multiple groups

Monitor and remediate SOC02 compliance, Blackduck and Checkmarx analysis reports

Roll out of get-well plans for specific product areas based on data driven analysis

Implementation of Kanban and oversight of guidelines for integration points within Jira and associated Confluence documentation

Prioritize and collaborate qualification activities to support continuous delivery and continuous deployment

Manage schedules and documentation for hand-off to Cloud Operations to support blue-green deployments

Lead and mentor a global team of Quality Engineers that includes locations in North America, China and India

DECEMBER 2016 – JUNE 2019

DIRECTOR QUALITY MANAGEMENT, SYNCSORT INCORPORATED

Define release criteria and ensure that software deliverables are acceptable for customer delivery

Drive test automation efforts to perform at the highest-level while providing proper coverage

Manage implementation of tools including Selenium, SoapUI (Ready!API) and Test Manager

Design and oversee software test scenarios for performance and application requirements which includes both Hadoop and Cloudera computing environments

Develop procedural strategies to support quality assurance and development efforts to support current offerings which include Client/Server, SaaS and Cloud based products

Architect quality assurance process flows to support continuous integration and continuous delivery

Provide guidance towards continuous improvement of Agile processes and methodologies

Provide procedural and or technical guidance to team members which include managers, senior engineers and other cross functional contributors to meet project requirements and timelines

Collaborate with Product Management and Engineering leadership to outline project estimation efforts, alternatives, release schedules and risk factors

Coordinate and manage infrastructure of over 200 virtual and physical environments to support both quality and development resources

JULY 2008 – DECEMBER 2016

DIRECTOR QUALITY ASSURANCE AND RELEASE MANAGEMENT, TRILLIUM SOFTWARE

Oversee activities for quality assurance and release management efforts for all product releases

Created quality assurance plans to drive improvements and produce high quality results

Coordinated build and test plans to support development and quality assurance cycles

Implemented Team Foundation Server (TFS) system across the organization to be used for defect tracking, source control, Application Lifecycle Management (ALM) and test automation

Reviewed test and defect results to confirm or improve specific test strategies

Mentored both Quality Assurance and Release Management team members in growing their careers and create opportunities for success in delivering high quality products

Increased turnaround time of software builds from development to test environments

Championed the adoption and facilitation of Agile Methodology

Guided team and organization as Scrum Master toward following Agile best practices and facilitate ceremonies such as stand-ups, planning sessions and retrospectives

MARCH 2002 – JULY 2008

SOFTWARE QUALITY ASSURANCE MANAGER, TRILLIUM SOFTWARE

Led and mentored Quality Assurance team to support product release requirements and schedules

Developed test procedures, test plans, environments, quality standards and requirements

Performed regression testing and performance analysis on multiple operating systems

Provided basic UNIX (Solaris, Linux, AIX, HP-UX) administration support

FEBRUARY 1997 – MARCH 2002

SYSTEMS ENGINEER, HARTE-HANKS DATA TECHNOLOGIES

Developed UNIX scripts for automation and overall data management procedures

Performed quality assurance tasks against releases of internal software applications

Developed SQL scripts to generate data analysis reports from Oracle databases

Performed analysis of data relationships, database loads and extraction from E.piphany and related Extract, Transform, and Load (ETL) systems

EDUCATION

MASTER OF COMPUTER SCIENCE, boston university

Coursework included Java, C# and C++

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION, suffolk university

Double Concentration: Management & Computer Information Systems

SKILLS

Test Plan Management

Test Automation

Unix Shell Scripting

Leadership and Mentoring

Process Improvement

Strategic Release Management

Building Cross-Functional Teams

Agile Methodology

ACTIVITIES

Member of Software Quality Group of New England (SQGNE), Agile Boston and Certified Scrum Master



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