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Customer Service Operator

Qibla, Kuwait City, Kuwait
February 26, 2020

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Curriculum Vitae

Personal Profile :

Name : Zakaria Sahi Place and Date of birth: Souk Ahras, Algeria,13/06/1990 Address: 110 street,block 1 Al Fintas,Kuwait Marital Status : Single Telephone number: +965******** E –Mail: Languages : English(c2), French(c2), Spanish(c2),Italian(c2),German(b1), Arabic(c2), Turkish(A1) Native Language: French,Arabic

-Academic Qualifications :

2005-2008 : High School Certificate “ Foreign Language Stream” 2009- 2012 : Bachelor in English Language,Literature and Civilization 2012-2014 : Masters in English Language and Literature –Baji Mokhtar Annaba


10/10/2015-10/04/2017 Telephone operator –Sheraton Hotel Annaba Algeria

23/04/2017-23/04/2018 FnB supervisor Four seasons Hotel Tunis-Gammarth

23/04/2018- Hitherto Spa Receptionist Jumeirah Beach Hotel and Spa kuwait

International Tests :

DALF ‘C2’ French Language certificate ( Score 100/100) DELE ‘C2’ Spanish as a Foreign Language (Score 95/100) CILS ‘C2’ Italian as a Foreign Language (Score 90/100) B2 German as a Foreign Language (Score 75/100) TOEIC Test (Score 990; Listening 495,Reading 495) Computer Sciences Training in Computer Sciences


-Hard working -Punctual -Strong communication and interpersonal skills -Customer Service Skills -Patient in stressful situations

Professional Summary

I am a hard worker with outstanding leadership abilities and I have the ability to locate and solve issues before they become big problems. I have the training needed to run your hotel and to make sure the needs of the guests are being met.

I enjoy working with the diversity of people that come and go in a hotel. It is interesting to meet so many different types of people. I have the ability to communicate with the guests to ensure they are satisfied with their rooms and that they are not having any issues that addressed.

I have an outgoing personality, which is perfect for this type of environment. One of the things that make a hotel stand out from all the rest is friendless. Guests like to stay places they feel welcome and comfortable and that is exactly the type of environment I can create for your hotel. I also have the ability to keep your hotel clean and organized.

I look forward to talking with you in an interview and you can reach me by calling


Yours Sincerely

Zakaria Sahi

Contact this candidate