Manager Customer Service
Resume:
Mary Jean Ballesteros Cruz
Calgary T3K1A2
Mobile No.: 587-***-**-**
Email Add: ***************@*****.***
EDUCATION
Course: Accounting and Payroll Administration
School: Eastwest College and Technology (Sept 2018-Sept 2019)(Diploma) Address: Northeast Calgary, AB
Course: Bachelor of Science in Business Economics (Graduate) 1994 - 1998 School: Polytechnic University of the Philippines
Address: Sta. Mesa, Manila
EMPLOYMENT HISTORY
Position: Shift Supervisor
Company: Starbucks Canada
Address: 1139 9Ave SE Calgary
Date: December 19, 2016-present
Position: Restaurant General Manager
Company: Hi-Flyer Foods Inc (Canada)
Address: 1000 20 Crowfoot Crescent NW
Date: June 16, 2014-December 5, 2016
Position: Asst General Manager
Company: Hi-Flyer Foods Inc (Canada)
Address: 1320 Edmonton Trail NE
Date: April 28, 2013-June 15, 2014
Position:Shift Manager
Company: Hi-Flyer Foods Inc (Canada)
Address: 1320 Edmonton Trail NE
Date:September 28, 2013-April 28, 2013
Position: Food Counter Attendant
Company: ANW McKnight
Address: McKnight Blvd, NE, Calgary AB
Date: June 25, 2012-November 4, 2013
Position: Food Counter Attendant
Company: McDonalds Royal Oak
Address: Royal Oak, NW, Calgary AB
Date: May 5, 2012-June 5, 2012
Position: Restaurant General Manager
Company: Philippine Pizza Inc. (Pizza Hut)
Address: Cubao, Quezon City
Date: November 5, 2005 – April 30, 2012
Reason for Leaving: Resigned
Job Description / Duties and Responsibilities:
● Responsible in over-all operations of the store
● Responsible in completing daily work schedule of both manager and team members.
● Responsible in analyzing profit and loss statement of the store.
● Responsible in processing timekeeping of both manager and team members.
● Responsible in completing weekly and monthly inventory.
● Responsible in interviewing and selecting people.
● Responsible in maintaining and ensuring great customer service is being rendered by all team members.
Position: Outlet Head
Company: Eastway Bakeries Inc. (Dunkin Donuts)
Address: Aurora Blvd., Cubao, Quezon City
Date: February 2004 – November 2005
Reason for Leaving: Resigned
Job Description / Duties and Responsibilities:
● Responsible in over-all operations of the store.
● Responsible in processing timekeeping.
● Responsible in analyzing profit and loss statement.
● Maintaining and ensuring that great customer service is being rendered by all service crews. Position: Assistant Manager
Company: McGeorge Food Industries, (McDonalds)
Address: Paseo de Roxas, Makati City
Date: July 27, 1996-November 30, 2002
Reason for Leaving: Resigned
Job Description / Duties and Responsibilities:
● Responsible in interviewing and selecting people.
● Helping Restaurant Manager to run the restaurant.
● Responsible in completing inventory and crew work schedule
● Responsible in training Service Crews.
SPECIAL SKILLS / ACHIEVEMENTS
● Skilled in major relevant computer applications like MS Word, MS Excel, MS Powerpoint.
● Well-versed in oral and written English.
● PCP Candidate
● RGM of the Year in Pizza Hut for the year 2011
● Training Excellence of the year awardee for the year 2011
● Champions Club awardee for the Year 2010 and 2011 CHARACTER REFERENCES
Available upon request
Contact this candidate