***** ******** *****

Waterford, WI *****

262-***-****

Karen M. Terrian adbz5q@r.postjobfree.com

Profile: Customer service experience for over ten years resulting in a strong background communicating with customers and team members. Maintaining dependability as well as a strong work ethic allows the flexibility to use or learn new problem solving skills to achieve growth for a company. Skills: Microsoft Word, Excel and Outlook, 10 key calculators, Data Entry in PBS system, Receptionist, organization and prioritizing.

Experience:

2019-Jan 2020 Lynch Chrysler/Dodge/Jeep, Mukwonago, WI 53149 Office Assistant

Reported to Office Manager

● Data entry into PBS system of incoming vehicles

● Processing of Dealer Trades and Wholesale

● Process invoices for fleet vehicles

● Make computer entries for debits and credits relating to vehicle transactions 2015-Feb 2019 Kohl’s Department Store, Muskego, WI 53150 Men’s Lead (Supervisor)

Reported to Softline Manager

● Apply good customer service to customers as well as other associates

● Maintain merchandise and visual standards on the sales floor according to Company standards. Assist with price changes, callbacks and other paperwork as directed by Supervisor

● Assign tasks, direction and training to associates in department 2005 – 2014 Kohl’s Department Store, Muskego, WI 53150 Intimate/Accessories Lead (Supervisor)

Reported to Softline Manager

● Apply good customer service to customers as well as other associates

● Maintain merchandise and visual standards on the sales floor according to Company standards. Assist with price changes, callbacks and other paperwork as directed by Supervisor

● Assign tasks, direction and training to associates in department 2002 – 2005 Kohl’s Department Store, Muskego, WI 53150 Children’s and Hardlines Associate

Reported to Softline Manager

● Assist customers whenever needed

● Respond to calls for assistance at registers and any other area needed

● Recover department racks, table and other merchandise to Company standards 1993 - 2000 A.O. Smith Corporation, Milwaukee, WI 53224 World Headquarters

Accounting System Coordinator

Reported to Manager of Corporate Accounting

● Project Leader in Y2k conversion of Dollar$ accounting system to Peachtree (database system for A/R) with receivables of $20 million

● Manage Corporate Technology labor system

● Design, implement and maintain promissory notes

1986 -1992 AgriStor Credit Corporation, Milwaukee, WI 53224 A.O. Smith Corporation Subsidiary

Data Processing Specialist (5/88-8/92)

Reported to Controller

● Liaison between system consultants and department users

● Created and distributed month-end reports for outside credit managers and accounting staff

● Manage Corporate Office and Corporate Technology Fixed Assets

● Responsible for Senior Cash Accounting Clerk duties Senior Cash Accounting Clerk (3/87-5/88)

Reported to Supervisor of Accounting

● General ledger and account reconciliations

● Investigate/resolve credit manager inquiries pertaining to customer account problems

● Cash applications of accounts receivable in excess of $1 million + monthly

● Responsible for training of accounting clerk

Accounting Clerk (4/86-3/87)

● Assist Accounting staff with accounts receivable duties for Lease accounting and Residuals Education:

College, Milwaukee, WI (53215)

● Undergraduate studies in Business Management w/Accounting Specialization References:

Available upon request

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