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Employee Relations Customer Service

Doha, Qatar
February 26, 2020

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Dubai, United Arab Emirates


Experienced and results-oriented Store In-Charge with 14 years of experience in Sales & Marketing, Business Development and Customer Services Relationship Management. Motivated professional with strengths in supervising employees and promoting optimal customer service. Fluent in Arabic and English, Adept in employee relations, inventory organization, and visual merchandising. Prepared, organized, and trained in product knowledge and store regulations. Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction.


Store In-charge. September, 2003 – December, 2017

Abdullah Hashim Industrial Gases & Equipment, Riyadh, KSA

• Ensure Showroom is kept to Company Visual Standards.

• Organising and developing all promotional activity within the showroom in a way that maximizes sales.

• Invoicing clients in a professional and timely manner.

• Following up on all sales leads.

• Making sure that customer complaints are dealt with a timely and efficient manner.

• Reporting any issues to the Branch Manager regarding stock or suppliers.

• Keeping the showroom area tidy and free from any potential hazards to both customers and employees.

• Completing showroom administration and ensuring compliance with all policies and procedures.

• Greeting all customers who come into the show room in a professional manner.

• Ensuring that all quotations detail the correct prices and products to prevent future complaints or problems from occurring.

• Product management, including ordering, receiving, price changes, handling damaged products, and returns.

• Maintain Product Knowledge.

• Negotiate Deals with Customers.

• Monitor Store.

Hardware Engineer. September, 1998 – December, 2000 Solution Desk, Lahore, Pakistan

• The Computer Lab Supervisor should have effective communication skills to deal with customer support issues as well as supervision

• Computer Lab Supervisor is responsible for installation, configuration and maintenance of software, printers, scanners, and peripherals, Duties include ensuring the security. s


• Marketing and Advertising

• Customer Service

• Customer Relationship Management

• Documentation & Multitasking

• Initiatives & Problem Solving

• Microsoft Office

• Achieved 200% growth in revenue

generation in first half of 2004


English, Arabic, Urdu & Punjabi





Master of Business Administration


American International College, Pakistan

Bachelor of Commerce

1997 - 2000

Punjab University, Pakistan

• Sales

• Operational Improvement

• Vendor negotiation

• Business Generation & Development

• Inventory Management

• Marketing and Advertising


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