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Engineer Qa

Richmond Hill, ON, Canada
February 26, 2020

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Phone: 647-***-****, E-mail:

Objective: QA Technical Lead/ QA Team Lead/ Experienced Quality Assurance Specialist/ Senior Security QA Engineer/ Telecommunications Systems Specialist

Highlights of Qualifications:

15+ years of experience in Software Quality Assurance Industry specializing in WEB / Cyber Security / Firewall/ WAF / CLOUD/ Real-time embedded/ Mobile/ Critical Systems/Telecom/ IVR / Telephony applications including over 3 years of experience leading mid-size QA teams.

Strong QA leadership skills and experience for an on-site and for distributed QA teams in Agile / SCRUM / Waterfall/ Continuous Integration and Delivery development models.

Extensive experience in Software Development Life Cycle (SDLC) stages: requirements, design, development, verification, validation, testing and troubleshooting.

Strong experience in writing test scenarios and test cases as well as building and maintaining complicated testing environments.

Possess in-depth knowledge and experience of Web applications: API REST and SOAP, VOIP, HTTP/HTTPs protocols, JavaScript, cookies/sessions.

In-depth experience and knowledge of various testing methodologies: Client-Server, WEB, Functional, GUI, Integration, Regression, Verification, Penetration, Validation, Performance, Load, Stress, Performance and User Acceptance (UAT) testing.

Hands-on experience in creating, maintaining and running automated test scripts using automation testing tools such as JMETER, SoapUI, Postman, Wireshark, Avalanche, IntelliJ, Curl Loader, Selenium IDE, LoadRunner, Poster and Web Stress.

In-depth knowledge and experience in Functional, Non-Functional & Regression testing types as well as in Performance, Load, Stress, Stability, Integration and other types.

Solid knowledge in software testing principles, concepts, verification and validation methods.

Extensive experience working with programming languages and scripts in Java/ Groovy/ Perl/Python/ HTML/ C#/ C/ XML and JSON format.

Extensive experience in customer technical support for Telecommunications and Call Centers, performed remote validation and accreditation of equipment.

Possess a high technical attitude, thorough, intuitive and analytical, assessing complex issues and developing strategies for quick resolution under aggressive timelines.

Excellent team player with experience working in both big and small teams with great communication, interpersonal, analytical and leadership skills.

Accurate, detail-oriented, quick learner with proven ability to work well both independently and in a team-oriented environment and stay focused under pressure while meeting deadlines.

Employment History:

Ontario Telemedicine Network / QA Consultant February 2019 - Present

QA Lead (Contract)

Managed and led all the QA activities for the new OTN’s website including Accessibility improvements for AODA requirements, Level AA.

Performed evaluation and verification for Usability and Accessibility testing using tools such as InVision App Digital Product Design platform, WAVE, NVDA Screen Reader, Nu HTML Checker, JIRA and AXE.

Reviewed product documentation (InVision App/User Stories) to understand testing requirements and objectives.

Created test data and effectively used tools and environments as required for testing.

Performed Accessibility, UI Design, WEB, Functional and Regression testing for Mobile and Desktop application.

Reported failures, reproduced problems, managed defects, and verified fixes.

Worked with all teams within Dev organization including Development and Business Analysis teams to ensure tests cases are appropriate.

Actively participated in daily requirements meetings and defect reviews.

Created, tracked and closed defects throughout the software development process.

Effectively communicated test results to management and project team members.

Canadian Tire / QA Consultant October 2018 – January 2019

QA Consultant (Contract)

Project: Canadian Tire’s in-house solution replacement with SAP CAR via a Cloud Implementation. SAP CAR takes Customer Transactional Data from multiple sources and consolidates it for the Retailer so that the gathered data can be quickly analyzed for customer loyalty, better pricing, etc.

Reviewed product documentation (Epics/User Stories) to understand testing requirements, test environments and objectives, resources and time evaluation.

Performed testing of the new solution to use SAP CAR as cloud-based solution based on the business requirements.

Prepared testing documents such as Test Strategies to define QA procedure related to the specific feature/version.

Validated SAP CAR Cloud implementation in Agile environment while using different technologies and tools including Microservices, MySQL, REST/API, Micro Services, NodeJs client and Linux Servers.

Extensively tested the product while conducting different types of testing including System Testing, Integration Testing, Data Validation Testing, and End-to-End Testing.

Conducted Performance testing for WEB and REST API based applications and tested new features using JMeter performance testing tool.

Prepared testing environment by configuring, implementing, maintaining and validating test data.

Executed Performance test cases on GCP Cloud by using JMeter tool and submitted test reports to QA Manager and Project Manager.

Investigated failures and reproduced problems, managed defects and verified fixes.

Worked with tools such as JIRA, SQL, JMeter, Postman, Confluence, Bitbacket, Putty, Swagger, Cmder, WinSCP, and Linux Servers.

CG Solutions November 2017 – September 2018

QA Team Lead

Managed and led all QA activities (8 QA Engineers) and software version supervision through the entire software development process for iGaming business.

Defined and implemented automated tests development for high-availability business solutions.

Experience with SQL and NoSQL / Mongo queries as a part of QA manual and automation solutions.

Determined manual and automated testing strategies and identified testing scope for different company’s solutions.

Responsible for new projects and features in an Agile/ Continuous Integration (CI) and Delivery (CD) techniques.

Led test automation development and performance/stability testing for regression testing and new WEB/ REST API based applications testing features to meet tight company deadlines.

Participated in preparation of testing setup on Cloud AWS environment by configuring and implementing and/ or maintaining and validating test data when required.

Executed manual and automated test cases and recorded test results. Reported failures and reproduced problems, managed defects and verified fixes.

Headed maintenance development activities and version management for off-and on shore development teams.

Technically led all aspects of QA testing by researching and evaluating of new tools, equipment, features and technologies.

Allocated assignments among team members, scheduled tasks, verified and monitored work progress, estimated resources and coordinated activities between teams.

Provided QA progress status for Project Management team on a daily basis.

Managed knowledge transfer between QA team members via rapid learning of new technologies and tools, managing and professional leading of the knowledge transition to local team.

Consulted team members in the professional area by providing proficient support, analyzing possible difficulties and risks and finding appropriate solutions, investigating problems and bugs and prioritizing them according to the impact on the quality of delivered features.

Actively participated in automation infrastructure and script development by code design, code writing, code debugging and execution of the automatic test scenarios.

Worked with tools such as JIRA, SQL, Mongo, Jmeter, Postman, Redis, Confluence, TestRail IntelliJ, Bitbacket, Jenkins, GIT and Groovy/Java Framework.

Radware January 2013 – August 2017

Senior Security QA Engineer / Technical Lead

Managed Quality Assurance team (3-4 QA testers) and was responsible for technically leading 8 offshore QA Testers for the defined framework and testing tools through the entire development process for security and web products.

Assessed and reviewed test cases creation process to ensure standards are followed across company’s product lines.

Led preparation of testing environment by configuring, implementing, maintaining and validating test data. Executed manual and automatic test cases and recorded test results. Investigated failures and reproduced problems, managed defects and verified fixes.

Ensured new or additional products/projects are successfully migrated.

Conducted Performance and Stability testing including critical system testing.

Performed Security testing against hacker attacks.

Analyzed requirements and created tests for new features, improved current features, assisted and guided all QA team members to have better QA testing tools, and improved testing methods.

Functional and regression testing for feathers like Fingerprint, Authentication, SSO ( single sign on), Auto Discovery, IP Blocking, Data Base, HTTP, Allow List and Vulnerability filters, BruteForce, Web Stress attacks, Routing rules, Activity Tracking etc.

Documented test plans and test cases for CLIENT-SERVER, Vulnerability, Performance, Real-time embedded, Functional, Regression, WEB, API and GUI testing for WAF team based on requirements documentation, QA methodologies and processes

Performed Installation, upgrade and QA setup (VSPHERE/ VMWARE/ Firewall/ ESX/OVA/embedded systems) including LINUX, Windows and ALTEON Load Balancing servers.

Responsible for technically leading QA manual and automated WAF teams on-site and with distributed teams (off-shore).

Handled various security techniques in Linux operating system.

Provided support for customer requirements.

Defect reporting in Jira, Rally, TFS tools.

Investigating failures and reproducing problems, managing defects and verifying fixes.

Worked with tools such as JMeter, SoapUI, CURL-Loader, Wireshark, Selenium, Poster, Defensics, Avalanche, WebStress, WEB Monitoring, ScanDo, and Perl and Python scripts for effective testing in Application Level with protocols HTTP/HTTPS/IPv4/IPV6/LDAP/RADIUS/KERBEROS/SAML/NTLM

Working with languages and scripts in Python/Perl/Bash/C#/JavaScript/CSS/HTML/XML and JSON format.

Telefonica April 2010 - January 2013

QA Lead Telephony Engineer

Responsible for testing Telephony area, IVR and billing.

API/WEB/IVR/Telecommunication/Functional/Lync/DB SQL testing for Telefonica platform.

API automation testing within internal Telefonica platform.

Led VOIP projects including mobile testing and Microsoft Lync testing.

Reviewed and validated Telephony and IVR Testing Requirements to ensure that testing requirements are fulfilled and understood correctly.

Presented the new/ changed requirements and processes to the UAT testing team and acted as the liaison between business and testing.

Created and updated test cases (TFS/Mantis and Jira) for Functional, Regression and Integration testing based on finalized requirements and documentation.

NCR December 2000 - April 2010

QA Engineer in Communications, IVR & Telecommunications

Participated in gathering, analyzing and documenting of business / system requirements and translated business requirements into technical requirements and use cases for AVAYA and GENESYS IVR/ Verint /Telecom/ Call Centers/ PSTN Networks /PBX/ Automatic Call Distribution-ACD, Real-time embedded/Video Conferencing.

Updated and installed environment and configurations.

Developed and configured Avaya’s equipment according to clients’ requirements.

Identified performance problems and determined solutions to meet the performance and stress requirements.

Performed Automation and Manual testing for Avaya, Genesys and Verint equipment working in a Financial Industry and Banking Environment.

Contact Centre testing experience including experience testing an IVR and Contact Centre desktop applications.

Developed and executed detailed test plan and test cases for Functional, Integration, Regression and BAT testing for Contact Centre and IVR testing.

Defect reporting in Test Management tools – JIRA and ALM

Extensively worked with Protocols such as ISDN/SS7/E1/T1/IPv4/FTP/SSH/H323/SIP/VOIP

Worked with complex systems and with Windows-based integrated hardware-software.

Performed fault analysis and compiled failure for product owner and development team.

Education and Training:

Bachelor of Science (B.Sc.) Degree in Computer Sciences 2005 - 2009

Open University of Israel

Practical Engineer Degree, Electronics Engineering 1997 - 1998

Amal Holtz College

Professional Courses:

Linux Administration

Cyber Security training

.NET Programming

Java Programming

Avaya Certified Associate Engineer

Avaya Certified Design Specialist

Communication Networking; ACA IP Telephony Associate Specialist, Avaya

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