ZACHARY POLENDO

**** **** ******, **

Astoria, NY 11105

239-***-****

adbz4s@r.postjobfree.com

EXPERIENCE

Bookseller, Receiver, and Media Manager 2019-Present Barnes and Noble

Responsible for selling books by providing exceptional customer service that ensures sales and high levels of customer satisfaction. Greeted and establish rapport with customers, proactively engaging them in conversations about our products, services and promotions to determine their needs and to recommend the right products. Made the shopping experience interactive and engaging by enthusiastically sharing my knowledge about genres, books, products, and services and meeting the needs of the customer. As a bookseller, I receive many advanced reader copies (ARC), from many publishers, of varying popularity and genres. These copies allowed me to sell and market books with firsthand knowledge, by new and established authors, to customers at the time of release. Market and manage various social media profiles. Grew our following and customer engagement with various contests, new content, and author interaction. Moderated the Barnes and Noble Book club once a month.

As a Receiver, I am responsible for by properly receiving, sorting, and returning freight. This includes sorting, receiving, and shelving “Strict-On-Sales”, replenishing inventory, and processing daily receipts, customer orders, and returns according to Integrated Store Operations (ISO) standards. Teacher, Theatre 2018-2020

Kernan Middle School

Marketed, designed and directed seasonal productions, as well as managed annual budgets, coordinated departmental meetings, and served as creative liaison to over six departments. Designed curriculum for six separate courses that adhered to and exceeded the Florida Department of Education’s theatre standards. Created content that engaged class sizes of up to 60 students in a Title I school. Microsoft Innovator Certification, 2019.

Served as leader for two school committees aimed at improving school standards, encouraging cross departmental communication and collaboration, and building group camaraderie and spirit. These committees included Student Equity, Discipline, and Scheduling, as well as Social Emotional/Implicit biases, Constructive Communication, and Relationships between staff members. Successfully encouraged and maintained constant communication between teams of 20 professionals. Academy Coordinator 2018–2019

Kernan Middle School

Provided administrative support to the school. Aside from planning and overseeing programs and middle school activities, I was responsible for other administrative duties. This included managing the school calendar, supervising fundraisers, and communicating with all staff. Specific duties ranged from approving student expenditures to reporting financial expenses to the bookkeeper. Proficient use of Microsoft Office (Word, Excel, PowerPoint, Outlook, Visio, Team, OneNote), Lotus Notes, Photoshop, Mac and PC functions.

2

Choral Scholar and Librarian 2016 – 2020

Riverside Presbyterian Church

Organized, maintained, and regularly updated the extensive choral library. Introduced a new numbering system and uploaded the digital library catalogue for greater accessibility. Served as the Tenor section leader in the Chancel Choir as well as participating in the faith community and Choir standard improvements.

Editor 2014- 2017

The Odyssey Online, Jacksonville University

Recruited and managed a team of 25 volunteer student writers and contributors of all topics, genres and interests. Gave advice and writing tips to writers who were tasked with writing at least one article a week. Edited, corrected, and collaborated all final drafts before being published on the website. Administrative Assistant and Librarian 2012 – 2017 Jacksonville University

Served in a variety of capacities ranging from music librarian to concert marketing to choral management and assistant to the Dean/Division Chair. Proficient use of Microsoft Office (Word, Excel, PowerPoint, Outlook, Visio, Team, OneNote), Lotus Notes, Photoshop, Mac and PC functions. EDUCATION

Jacksonville University, Jacksonville, FL

Bachelor in Fine Arts – Music Theatre – January 2018