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Customer Service Sales

Lagos, Nigeria
February 26, 2020

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Curriculum Vitae

** ***** ****** ******, ***** State

Phone Number 081********




Joy Chioma Dickson-Egbuniwe is a detail orientated, proactive, energetic and well organised individual with more than seven years progressively running experience in retail, customer Service and management. Joy is open to learn and work in a challenging environment that will optimise her technical and managerial skills to the benefit of the organisation while attaining personal development.

Personal information

Sex: Female

Nationality: Nigerian

State of Origin: Abia

Marital Status: Married


Institution Qualification Date

Abia State University, Uturu B SC. Sociology 2005

Girls Secondary School, Amuzukwu SSCE 1999



Organisation Date

PEP Stores Nig Pty Ltd(Fashion Brand) April 2012 Date

Retail Store Manager/Trainer

Ensure store is open for business as scheduled

Co-ordinate daily sales activities within the store

Manage store sales performance, set targets and manage promotions and store events

Ensure accountability of funds and diligence of staff

Manage store revenue through daily cashing up of tills and banking same at appointed days

Manage store petty cash within budget

Ensure daily and monthly sales budget/target is met

Monitor and ensure shop assistants deliver the expected customer service to customers

Coordinate quick till service to ensure queuing is not unbearable to customers

Ensure store Standard is met up to 95% at every store rating cycle

Coordinate stock take successfully without stock loss

Motivate staff to ensure high productivity levels

Create awareness and overall Marketing strategies for the store

Prepare promotional materials,conduct promotions every month.

Set prices and strategies for promotions and effect price adjustments

Liaise with the head office in executing all store related operational strategies.

Advice on new products /stocks based on customers demand

Ensure fully stocked shelves and rails by liaising with the Distribution Centre for product availability.

Ensure unity and spirit of team work among staff

Coach,train and mentor trainee managers and shop assistants on PEP GROW and customer service ideals

Initiate and complete recruitment of new staff using company approved procedure

Document and archive daily till transactions

Maintain store facilities, pay necessary store bills and return receipts to accounts

Ensure clean,conducive and friendly shopping environment for customers

Ensure no expired stocks on shelves

Attend to Customers complaints.

Dajcom Nig Ltd October 2008 April 2012

Retail Store/Branch Manager

Ensure store is open for business as scheduled

Ensure banking is done daily

Ensure customers enjoy after sales services as stipulated in the warranty

Responsible for monitoring and tracking of inventory to ensure the store has the right stocks

Handle customer grievances and staff complaints

Co-ordinate daily sales activities within the store

Ensure daily and monthly sales budget/target is met

Monitor and ensure shop assistant deliver the expected customer service to customers

Motive staff to ensure high productivity levels

Anyaegbunam and CO ESQ (Law Firm, Ikoyi) August 2008 Sept 2008

Administrative Secretary

Manage office petty cash

Receive clients and book appointments

Document and archive clients case files

Dispatch court date details to clients

Oversee the daily running of the business premises, ensuring statutory bills are paid

Queens School Apata, Ibadan (NYSC) March 2007 Feb 2008

Class Teacher

Mentoring of students in Junior Secondary Class 2

Prepare lessons and submit to dean of studies for approval termly

Taught social studies daily to students

Conduct examinations, mark scripts and produce results

Skills and Personal Attributes

Excellent facilitating and presentation skills

Proficient in the use of MS office tools ( Word, Excel, Power Point)

Very good numerical/ cognitive skills

Excellent documentation and proposal writing skills

Ability to organise and coordinate operations successfully with little or no supervision

Ability to work and perform excellently in teams

Self-drive and ability to work under minimal/no supervision

Ability to thrive in challenging environments

Very good customer service skill





Available upon request

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