Curriculum Vitae
** ***** ****** ******, ***** State
Phone Number 081********
Email: adbz15@r.postjobfree.com
JOY CHIOMA DICKSON-EGBUNIWE
Profile
Joy Chioma Dickson-Egbuniwe is a detail orientated, proactive, energetic and well organised individual with more than seven years progressively running experience in retail, customer Service and management. Joy is open to learn and work in a challenging environment that will optimise her technical and managerial skills to the benefit of the organisation while attaining personal development.
Personal information
Sex: Female
Nationality: Nigerian
State of Origin: Abia
Marital Status: Married
Education
Institution Qualification Date
Abia State University, Uturu B SC. Sociology 2005
Girls Secondary School, Amuzukwu SSCE 1999
Umuahia
WORK EXPERIENCE
Organisation Date
PEP Stores Nig Pty Ltd(Fashion Brand) April 2012 Date
Retail Store Manager/Trainer
Ensure store is open for business as scheduled
Co-ordinate daily sales activities within the store
Manage store sales performance, set targets and manage promotions and store events
Ensure accountability of funds and diligence of staff
Manage store revenue through daily cashing up of tills and banking same at appointed days
Manage store petty cash within budget
Ensure daily and monthly sales budget/target is met
Monitor and ensure shop assistants deliver the expected customer service to customers
Coordinate quick till service to ensure queuing is not unbearable to customers
Ensure store Standard is met up to 95% at every store rating cycle
Coordinate stock take successfully without stock loss
Motivate staff to ensure high productivity levels
Create awareness and overall Marketing strategies for the store
Prepare promotional materials,conduct promotions every month.
Set prices and strategies for promotions and effect price adjustments
Liaise with the head office in executing all store related operational strategies.
Advice on new products /stocks based on customers demand
Ensure fully stocked shelves and rails by liaising with the Distribution Centre for product availability.
Ensure unity and spirit of team work among staff
Coach,train and mentor trainee managers and shop assistants on PEP GROW and customer service ideals
Initiate and complete recruitment of new staff using company approved procedure
Document and archive daily till transactions
Maintain store facilities, pay necessary store bills and return receipts to accounts
Ensure clean,conducive and friendly shopping environment for customers
Ensure no expired stocks on shelves
Attend to Customers complaints.
Dajcom Nig Ltd October 2008 April 2012
Retail Store/Branch Manager
Ensure store is open for business as scheduled
Ensure banking is done daily
Ensure customers enjoy after sales services as stipulated in the warranty
Responsible for monitoring and tracking of inventory to ensure the store has the right stocks
Handle customer grievances and staff complaints
Co-ordinate daily sales activities within the store
Ensure daily and monthly sales budget/target is met
Monitor and ensure shop assistant deliver the expected customer service to customers
Motive staff to ensure high productivity levels
Anyaegbunam and CO ESQ (Law Firm, Ikoyi) August 2008 Sept 2008
Administrative Secretary
Manage office petty cash
Receive clients and book appointments
Document and archive clients case files
Dispatch court date details to clients
Oversee the daily running of the business premises, ensuring statutory bills are paid
Queens School Apata, Ibadan (NYSC) March 2007 Feb 2008
Class Teacher
Mentoring of students in Junior Secondary Class 2
Prepare lessons and submit to dean of studies for approval termly
Taught social studies daily to students
Conduct examinations, mark scripts and produce results
Skills and Personal Attributes
Excellent facilitating and presentation skills
Proficient in the use of MS office tools ( Word, Excel, Power Point)
Very good numerical/ cognitive skills
Excellent documentation and proposal writing skills
Ability to organise and coordinate operations successfully with little or no supervision
Ability to work and perform excellently in teams
Self-drive and ability to work under minimal/no supervision
Ability to thrive in challenging environments
Very good customer service skill
Hobbies
Reading
Travelling,Writing.
Referee
Available upon request