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Customer Service Maintenance

Brooklyn, NY
February 25, 2020

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Jennifer Reyes


*** **** ***** **. #**

New York, N.Y. 10025

Objective Skilled team member bringing more than 5 years of experience in non-profit and business environments. Interested in growing career and fostering leadership capabilities.

Skills & Abilities • Strong ability to communicate clearly and effectively

• Fluent in both English and Spanish

• Effective at working independently to manage cleaning needs in all building areas.

• Proficient in operating equipment, handling chemicals and restocking supplies.

•Personable self-motivated team player with strong attention to detail

• Maintains a high level of professionalism while providing consistent and quality service.

Experience Aug 2015 – Sept 2019

Custodial Maintenance, Central Park Conservancy, New York, NY

Maintained daily facility operations and identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management.

Provided custodial maintenance for all visitor centers, public restrooms, staff locker rooms, restrooms and common areas according to an established schedule to organizational standards.

Kept bathroom facilities well-cleaned, stocked and properly maintained including urinals and toilets, sinks, counters and mirrors

Replenish all facilities with supplies such as soap, toilet paper and towels.

Collected trash for disposal in garbage and recycling receptacles and replaced bin liners.

Stripped and refinished hard surface floors to maintain quality condition and appearance.

Washed walls and windows, performs other cleaning duties Lock doors to secure buildings.

Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes, removing debris along with snow removal ice mitigation. Jan 2014 – Dec 2014

Customer service, Handles Frozen Yogurt, New York, N.Y.

Checked order details against account information to minimize errors and unnecessary delays.

Restocked inventory and ingredient items to maintain optimal kitchen efficiency.

Maintained clean and organized appearance for all restaurant areas to attract and retain customers.


Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Maintained clean, trash-free workspace to maximize productivity and safety. Feb 2011 – June 2013

Seasonal Housekeeping Associate, Macy’s, Syracuse, N.Y.

Picked up trash from parking lot and garden areas to keep those areas free of debris.

Stripped and refinished hard surface floors to maintain quality condition and appearance.

Disposed of trash and recyclables each day to avoid waste buildup.

Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.

Cleaned elevators, glass and planters in public areas such as lobby, public and staff restrooms.

Education Onondaga Community College – Syracuse, New York 2012

St. Jean Baptiste High School – New York, NY

High School Diploma


References Judith Smith Molina

Facilities Account


Jessilyn Torres

Program, Gilda’s Club NYC


Additional references available upon request.

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