Bhukya Chandra sekhar naik
To be a part of an organization where I can fully utilize my skills and make a significant contribution to the success of the employer and at the same time my individual growth.
•Worked as Trainee Customer Support Officer – at Karvy Data Management Services Ltd (1year )
•handle and resolve customer complaints
•provide feedback on the efficiency of the customer service process
•Participates in team-building activities
•Creates and maintains reports about customer interactions
•Encourages customers to complete surveys
•maintaining team members performance
•flashing out the team roster.
•Working as Sr.Quality Analyst -at Karvy Data Management Services Ltd
•Monitoring calls of associate on a daily basis.
•Share the Feedback with the associates to improve service excellence.
•Coaching the agents and monitoring closely on their performance.
•Weekly publishing the quality reports to clients.
•Escalating the issues of the customer's to clients if the problem is not resolved from front end.
•Sending the appreciation mails to clients and my manager.
•Having one on one session with agents to eliminate the defects.
•Having calibration weekly once with ops-Team.
•Updating the floor with the new updates.
•And improving their interpersonal skills apart from the regular product updates.
•Supporting the agents for clarifying their doubts.
•Encouraging the agents to move further on.
•Appreciating the agent on the floor for excellent performance.
•M.TECH (Mechanical engineering) from “Acharya nagarjuna university” with 8/10 Cgpa in 2018.
•B.TECH (Mechanical engineering) from “MIC college of Technology “with 74.64% percentage in 2015.
•INTERMEDIATE ( Mpc) from “Sri chaitanya junior college” with 61.3% percentage in 2011.
•SSC from “Don Bosco school “with 63 % percentage in 2009.
Study Project: “EFFECT OF GRAIN REFINERS ON MECHANICAL PROPERTIES OF ALLUMINUM ALLOY (LM25) CASTINGS”.
Project Description: The result showed that Ti containing master alloy is more effective in the average tensile strength of 121.8mpa was found to be increased to 141.86 Mpa for sample refined with 1wt% a1-5ti-B1 (0.005 wt % Ti) and hardness of 58.27 BHN from 8.42 ra to 7.89ra.
•Basic level C++.
•Basic hadware /networking
•Decision Making Skills.
•Creative and analytical Thinking.
•Team Organization skills.
•Merit Certified as “CCF devbhoomi “INTERNATIONAL painting competition and honored with consolation Gold medal prize at 2015.
•Merit Certified as “CCF devbhoomi “INTERNATIONAL painting competition and honored with consolation Silver medal prize at 2018.
•Certified as Dca, c-language for having successfully completed the program in ‘A’ grade.
•Participated workshop on AAGAMA 14 NATIONAL level Technical Paper Contact.
•Participated in spark lab technsion on Robotics.
•Certified as Daksha bharat Hindi prachara Sabah madavas
•Participated in Sri Sathyasi Dhyanamandali Yoga.
•Participated in NSS volunteer to the AP police department.
•Participated in helping the needs society through” NSS joy of giving week”.
Date of Birth -23rd March 1993.
Marital status: single
Fathers Name-B. Bhagavanulu (Railway employee).
Mothers Name –B. Krishna kumari (Home maker).
Languages Know – Telugu and English.
Address- Door nao.5/25
Khazipeta Street; guntupalli, ibrahimpatnam mandal,
AP- 521-241 India.
I hereby declare that the information given in the application is true, complete and correct to the best of my knowledge and belief. I understand that in the event of any information being false or incorrect at any stage; my candidature shall be liable for cancellation /termination.
Date: B.chandra Sekhar Naik.