Maria Theresa Joan G. Sabio

Permanent Address - #19 Banuyo Street Project 3, Barangay Amihan, Quezon City

Present Address – Greengate Subd. Phase 1 Ext. Blk 10 Lot 93 Malagasang II-A, Imus Cavite

CP NO. – 090******** / 092********

EMAIL ADD – adbywx@r.postjobfree.com

EDUCATION

Bachelor of Science in Business Administration – Major in Management Cubao, Quezon City

National College of Business and Arts, June 1988 to October 1992

MBA-Business Management Green Hills, San Juan City

De La Salle University, San Juan City, June 2000 – 2002 Undergrad

EXPERIENCE

Jan. 2019 to Aug 2019 Delbros Waterfront Leasing Co., Inc. Paranaque City

Credit and Collections Head

CREDIT / SALES APPROVAl - Evaluates a prospective client’s capacity to pay, with the goal of maximizing sales opportunities wherever possible, while minimizing risk, Check’s for credit viability on requests for extended terms and evaluate various adjustments on exception documents., Consistently monitors the credit performance of clients, on a quarterly basis, and recommends clients who can be given additional chassis for lease to the sales department.

BILLING - Ensures that timely and accurate invoices are submitted to the clients and proactively coordinates with concerned departments on the accuracy of the billing., Analyzes problem with the billing such as rate discrepancies, over billing, wrong charges and other related issues.

MANAGEMENT OF ACCOUNTS RECEIVABLE - Set a cap for accounts receivables in collaboration with the COO and the Comptroller and ensures that they do not grow (bloat) to unmanageable proportions; Analyzes delinquent accounts and prepares a monthly report on high risk accounts including recommendations for resolution., Periodically prepares and computes the collection performance evaluation reports of all branches based on monthly actual collection.

MONITORING IMPROVEMENT- Creates innovative and effective collection strategies and techniques., Plans, evaluates and implements continuous improvement of all aspects of credit and collection., Sets the collection target per branch based on the AR aging report and closely monitors their performance., Prepares a report for the COO/Comptroller, on a weekly basis highlighting strategies used to effect prompt collection from classifications of client.

EMPLOYEE DEVELOPMENT / TRAINING - Actively coaches and mentors team members., Reviews and suggests competencies needed based on the job description for each position., Assesses the training needs of each office team member based on their job description, strengths and weaknesses., Manages the performance of the team and recommends appropriate training when needed., Coordinates with the HR Department on a quarterly basis to share the results of the training program and the quantifiable output of the staff.

Dec. 2017 to Sept. 2018 Roadmax Marketing Corporation Quezon City Credit and Collection Section Head

Monitoring promptness of collection agents/staffs in responding to credit inquiries of different clients., Timely collect all outstanding receivables (in cash/checks/bank online arrangements or in certificate of withholding tax)., Ensure strict compliance with the policy on Credit and Receivables and other policies group as appropriate., All system records and files must be clean up to date and reflect valid accounts/balances

Effectively manages the team to ensure that

-manned by competent and productive staff

-headcount is at its optimum

-equitable distribution of work

Timely submit reliable budget.,

System policies and procedures

-continuing review, formulation, enhancement and implementation of new revisions to existing systems, policies and procedures

Timely report policy violations., Identify improvement opportunities., Comply with the deadlines of given deliverables, regular adhoc., Work closely with the rest of the organization in a lead or support capacity to ensure the goals and objectives of the company are met., Present Recommendation (Approval/Rejection Decision) to Higher Management

Mar. 2004 to Jul. 2017 Sun Cellular Digitel Mobile Philippines Inc. Makati City Team Leader (Supervising Analyst) @Credit Management Division

March 2004 to Dec. 2010

Performed as Supervisor (Team Leader of Hardcore and Project 10K Accounts). Handled a team of 17 personnel, 4 Senior Analyst (regular employee) & 13 Collection analyst (Contractual., Oversaw my group’s operations through the monitoring of staff’s daily call-in as well as their other major tasks, such as reaching a daily set quota for call out to make payment arrangements with disconnected subscribers., Prepared and submitted highlights of the monthly performance of my group’s operations to the Manager within the specified deadline., Processed review of accounts for reconnection, disconnection and lifting of redirection and effect the necessary action for each account.

Business Center Officer/ Retail Sales Supervisor@ Retail Management Division

Jan. 2011 to Jul. 2017

Provides daily management and leadership to a team of sales, customer service, operations personnel by coaching them in., Promotes Sun’s products and services to existing and target clients by highlighting its benefits and competitive advantage., Sets appropriate directions and work standards to his team based on Business Center Policies and Procedures towards achieving company objectives.

Apr. 2003 to Feb. 2004 Ceres Homes Inc. Mandaluyong City Credit and Collection Officer (Head)

Oversee and monitor the AR Aging of the department to minimize accounts reconciliation., Developed and enhance policies and procedures of collections and reduce delinquency rate

Notices for the unpaid equity, Notices for the Daif and bounce Checks- Makes an appropriate action; Statements of Accounts; Demand Letters

Oversee and monitor the follow-up calls of the team-Supervised 5 credit and collection assistant and 4 field collectors

Monitors daily collection for monthly amortization of homeowners

Prepare and submit weekly collection reports, list of buyers in arrears and collection efficiency detailed report on a monthly basis to the President., Follow the assigned duties & responsibilities given by the heads and the management and reports immediately any concerns and incident occur that may affect the department’s operation;

Oversee and monitor the on-time transmittal of PDC for HDMF amortization to Pag-ibig;

Checking of Statement of Accounts prepared by credit and collection assistant for water, electric, monthly dues and realty tax of homeowners

Oversee and monitor the on-time submission of reports;

-Monthly AR Aging

-Monthly AR Collection

-Collection Efficiency and Delinquency for MANCOM Report

Recommending to the President buyers who are due for buy back or substitution

Feb. 2002 to Dec. 2002 The Cravings Group Quezon City Collection Assistant

Responsible for preparing statement of accounts (SOA) and posting of payments., Monitor collection from client / follow up daily collection

Prepares reminder and collection letter., Prepare and submit reconciliation accounts., Attend/Respond to call and concern of all clients., Conducting monthly auditing and inventory per outlet

Sept. 2000 to Apr. 2001 Fil-Global Financing Company Pasig City

Collection Analyst

Generate monthly statement of account of customers., Handles the over-all maintenance and collection follow-up of accounts with past due., Accepts and resolves billing related inquiries to the concerned department., Prepare, update and report monthly billing & Collection summary (accounts aging and collection efficiency)., Recommends endorsement of accounts for extra-judicial action

Jun. 1996 to Mar. 2000 Bankard Inc. Pasig City

Collection Assistant / Officer

Prepare and submit memos and service requests forms for reversal on accounts whose balances are mainly composed of fees and charges to Card Payments Department., Follow-up account with an overdue balances, Responsible for turning over the account status sheets to the next collection level., Submit weekly collection reports to Collection Manager., Entertain walk-in clients, inquiries regarding questionable billing, fraud transaction and other concerns.

Sept. 1995 to Mar. 1996 SM Development Corporation Pasig City

Leasing Assistant

Leasing Contract management – Responsible for the general concern of lease contracts and amendments., Handle preparation of lease contract for all newly awarded tenants., Prepares renewal of contract for tenants who signify their intention to extend the lease term

Records Management-Secure copy of properly documented approved tenants and lease transaction., Handles and Prepares documents of the accounts needed to be endorsed to Legal

Leasing Information Update-Informs tenant on the status of the contract being processed., Inform accounting Department with all new updates and changes in rents

Handles the schedule of exhibits being held @ SM Mega trade Hall., Oversee the exhibits being held @ the vicinity and attend to some problem by the exhibitors., Screened application and endorsed to Leasing Manager for future tenants.

SKILLS PROFILE

Skilled in handling credit and collections reporting.

Experienced in managing collections and developing payment plan program which have increased collections.

Skilled in developing successful business office procedures, resulting in productive office operation, accurate records and a well-functioning staff.

Solid background in computer software, computer operations and training.

Consistently recruited to trouble-shoot and establish billing/collection policies and procedures.

Excellent written and verbal communication skills

Highly organized and efficient

Ability to work independently or as part of a team

Proven leadership skills and ability to motivate

Leading and Managing a group – Emphasize the need of an organization to work for the common good and able to serve as an example to members., Monitoring– Ensure that all issues that may affect operation are addressed accordingly., Customer Relations – Able to convey ideas effectively and respond to internal and external clients on their requests and complaints with proficiency and professionalism.

SEMINARS ATTENDED

Basic Leadership and Effective Supervision – Winterpine Group Distribution and Retail Business

(July 16 to 18, 2018 @ 88 Kapiligan Streert, Brgy. Dona Imelda Quezon City

Train the Trainers – Winterpine Group Distribution and Retail Business (August 8 & 9, 2018 @ 88 Kapiligan Streert, Brgy. Dona Imelda Quezon City

Vision Casting – Winterpine Group Distribution and Retail Business (August 10, 2018 @ 88 Kapiligan Streert, Brgy. Dona Imelda Quezon City

Business Planning

Sun Cellular/DMPI; Fontana Subic, Pampanga -September 2004, September 2005, 2006, 2007 & 2008

Team Building

Sun Cellular/DMPI; Club Manila East,Tay-Tay Rizal - May 2005

Orientation Program

5’S Program & Service Quality Program Craving Group of Co. Quezon CityFebruary 2002

Basic Orientation Program Collection and Telephone skill, Bankard Training Ctr., PSEC Pasig City March 1997

Service Quality Seminar (SQS1)Bankard Training Ctr., PSEC Pasig City March 1998

Service Skills for Success Bankard Training Ctr., PSEC Pasig City March 1998

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