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Customer Service Representative

Morgantown, WV
February 24, 2020

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Lisa D. Luby


To bring a professional and enthusiastic work ethic to your organization, while utilizing the vast skills and knowledge obtained through experience in customer service and sales. Experience

2017-2019 TeleTech (TTEC-Bank of America) Morgantown, WV Customer Service Representative (Full-Time)

Educated customers on product information and accessories.

Resolved customer issues by interacting with different departments such as Checking, Ordering, and Claims Processing.

Evaluated customer accounts to identify root cause issues and proactively worked with other departments and representatives for immediate resolution.

Analyzed daily performance metrics to foster vital customer relations.

Advised management on compliance issues and investigate incorrect or missing transactions.

2016-2017 American Home Guardian Mesa, AZ

Customer Service Representative (Full-Time)

Supported all aspects of business with emphasis on inside sales and customer service.

Managed incoming calls from policyholders and responded to customer inquiries, complaints, and billing questions.

Initiated and completed home warranty orders.

Dispatched service requests.

Processed invoices for payment.

General office administration.

2009-2016 Sears Holdings Tempe, AZ

Customer Service Representative (Full-Time)

Created quality customer service.

Effectively demonstrated knowledge of all products to customers as evidenced in part to being a top seller.

Supported and conveyed the quality of sears products to all customers.

Used my technical expertise to educate customers of repairs for all appliances. 2008-2009 Fresh and Easy Market Mesa, AZ

Kitchen Table (Part-Time)

To demonstrate the fresh quality of the daily made homemade dishes.

Effectively ensure customers that fresh food can be fresh and easy to make.

To bring back the fun of grocery shopping.

480-***-**** (Cell)

14 Kaylan Dr.

Morgantown, WV 26508

Page 2 of 2 Lisa D. Luby

2007–2008 Primavera Online High School Chandler, AZ Enrollment Counselor (Full-Time)

Comprehensive support to online and walk-in students provided to ensure proper enrollment documents are completed.

Demonstrated knowledge in the use of various computer systems.

Effectively ensure that students continuing their education have properly completed document preparation.

Experienced in the administrative tasks associated with receiving, sorting and distributing communications between students and school via numerous media (FAX, email, and computer applications).

Expertly validated the completeness of enrollment documents.

Professionally communicated with students and their parents/guardians in support of the enrollment process.

Provided a professional atmosphere conducive to customer satisfaction. 2000–2007 Farm Bureau Financial Services Gilbert, AZ Receptionist (Full-Time)

Led the activities associated with proper identification of routing customer communications to the proper associates.

Cheerfully directed and escorted on-site customers to responsible agents.

Professionally and effectively organized and filed insurance records for ease and accuracy of retrieval.

Successfully processed distribution of communications articles, including the distribution of specialty mail for Federal Express, UPS, and DHL.

Effectively processed insurance invoices and identification cards.

Maintained responsibility for the coordination of service calls and repairs.

Provided an environment that positively contributes to the customers’ experience. Education

1982–1983 Fashion Institute of Technology New York, NY 1978–1982 W.C. Bryant High School Queens, NY

High School Diploma

Computer Skills Windows environment, knowledgeable in Microsoft Office and Lotus Notes. Interests Gardening, sewing, household renovation, computers. References Cheerfully provided upon request.

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